When I checked in, the room I reserved was not the room I was given. I reserved a double queen room and instead was given a single king room. I was traveling with 2 kids, so imagine my disgust when I only saw one bed. Thankfully the front desk helped to move me to a sister hotel about 10 minutes away that I was told, did have a double queen available. Well, when we got to that hotel, again I was given a single king suite. Nothing to do but suck it up and we had to have to kids sleep on a pull-out couch. Not the double bed we expected, but better than the half chair they gave us at the first hotel. Well next day I called back to the original hotel and they were able to give us an actual double queen room as originally reserved. Worst two-night stay of my life as we had to unpack, pack, unpack, pack and unpack our luggage so that we could stay in Tempe. Thanks for almost ruining our staycation weekend!
