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Nhận xét về Khách sạn Ngọc Châu

3 out of 5
Khách sạn Ngọc Châu
66D Trần Hưng Đạo, KP7, Phú Quốc, Kiên Giang

Nhận xét

7,8

Tốt

Đánh giá 10 - Xuất sắc. 10/29 nhận xét" "
Đánh giá 8 - Tốt. 10/29 nhận xét" "
Đánh giá 6 - Được. 6/29 nhận xét" "
Đánh giá 4 - Kém. 2/29 nhận xét" "
Đánh giá 2 - Tồi. 1/29 nhận xét" "

7,6/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

6,8/10

Tiện nghi, dịch vụ

7,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

Nhận xét

6/10 - Được

Philipp

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2020

8/10 - Tốt

Björn

Thích: Nhân viên & dịch vụ
Friendly staff and close to the beach.
Lưu trú 2 đêm vào Tháng 3, 2020

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ
Friendly staff and close to both the beach and the town. The rooms were a bit worn but otherwise fine.
Lưu trú 3 đêm vào Tháng 3, 2020

8/10 - Tốt

Felicia

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
bra!
Alla i personalen kunde inte Engelska men de var väldigt hjälpsamma och speciellt en tjej. De fixade mackor åt oss när vi skulle till flygplatsen. Det var ca 7 min promenad till stranden. Hotellet hjälpte oss att boka taxi, vi fick låna handdukar till stranden. Ac funkade inte första natten men de fixade den sedan. Frukosten var helt ok. Rekommenderar.
Lưu trú 3 đêm vào Tháng 2, 2020
From Ngoc Chau team with loves. trả lời vào 20/02/2020
Dear Felicia, Thank you so much for choosing us for you trip in Phu Quoc Island. Thank you for taking your time to leave your experiences here. We will share your experiences to all our staffs. We would love to welcome you back for another pleasant stay in the future. Sending you this present with our heart and with that you’ll be happy in fullest measure. May the happiest things alway happen to you.

8/10 - Tốt

Elisabeth

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Satisfactory
We had an good stay at this hotel for 3 nights during christmas. The location is central, but not too loud, so that's good. Just a 10 minute walk or so to the night market. Drawback is that you have to go a houndred meters down the street to get to a beach access, but they will lend you beach towels and the beach is nice. This hotel is not at all fancy, but it's satisfactory. A highlight is the restaurant at the top floor - really beautiful view. The breakfast was no more than ok, but it worked. One final drawback is the english of the staff, but then again, it's poor all over Vietnam..
Sunset from the hotel room.
Lưu trú 3 đêm vào Tháng 12, 2019
Ngoc Chau team trả lời vào 03/02/2020
Dear Elisabeth, Thank you so much for leaving your feedback. Your feedback like this helps us constantly improve our guest experiences by knowing what we are doing right and what we can work on, appreciate the time taken to send us this helpful response. Looking forward to welcoming you back in the next time with our better serves. We usually wish you success, happiness, and joy in your life. Thanks and Regards, From Ngoc Chau with love.

10/10 - Xuất sắc

jinkyu

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2020
Ngoc Chau team trả lời vào 03/02/2020
Dear value Customer, Thank you so much for choosing us for your trip to Phu Quoc Island. Thank you for taking the time to leave your experiences here. It motives us a lot. We would love to welcome you back for another pleasant stay in the future. Sending you this present with our heart and with that you’ll be happy in fullest measure. May the happiest things always happen to you.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice location, friendly staff,grat breakfast A real bargain at a reasonable price
Lưu trú 6 đêm vào Tháng 1, 2020
Ngoc Chau team. trả lời vào 03/02/2020
Dear Anonymous, Dear value Customer, Thank you so much for choosing us for your trip to Phu Quoc Island. Thank you for taking the time to leave your experiences here. It motives us a lot. We would love to welcome you back for another pleasant stay in the future. Sending you this present with our heart and with that you’ll be happy in fullest measure. May the happiest things always happen to you.

2/10 - Tồi

Khách đã xác thực

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 8 đêm vào Tháng 12, 2019

8/10 - Tốt

Thuy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good
Lưu trú 2 đêm vào Tháng 12, 2019
From Ngoc Chau team with loves, trả lời vào 20/12/2019
Dear Mrs. Thuy, Thank you so much for choosing Ngoc Chau Hotel for your vacation in Phu Quoc Island, thank you for taking your time to leave your experiences here. We would love to welcome you back for another pleasant stay. We wish you all the success, happiness, and joy in life.

6/10 - Được

Miller, Noisy le grand France

Đi cùng bạn đồng hành
Faut vérifier équipement sanitaire avant chaque passage client.
Lưu trú 2 đêm vào Tháng 12, 2019
From Ngoc Chau team with loves. trả lời vào 19/12/2019
Thank you so much for choosing Ngoc Chau Hotel for your vacation in Phu Quoc Island, thank you for taking your time to leave your experiences here. We also sincerely apologize for the negative experience you encountered during at Ngoc Chau hotel. We would love to welcome you in next your traveling in Phu Quoc with our better service. We usually wish you cuccess, happiess and joy in your life. Thanks and Regards,

10/10 - Xuất sắc

CHIA WEI

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
環境很棒 服務很親切 地點離富國島夜市很近很方便 飯店有幾隻貓會在大廳出現很可愛!
Lưu trú 2 đêm vào Tháng 11, 2019
From Ngoc Chau with love trả lời vào 06/12/2019
Thank you so much for choosing Ngoc Chau hotel on your vacation. We would love to welcome you back for another pleasant stay. We wish you all the success, happiness, and joy in life

8/10 - Tốt

Khách đã xác thực

Đi theo nhóm
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Many varieties of breakfast and staff are nice too
Lưu trú 3 đêm vào Tháng 4, 2019
NGOC CHAU TEAM trả lời vào 17/08/2019
Dear Anonymous, Thank you so much for choosing Ngoc Chau Hotel for your trip in Phu Quoc Island, thank you for taking your time to leave your experiences here. We would love to welcome you back for another pleasant stay. I wish you all the success, happiness, and joy in life. Ngoc Chau team with loves,

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Staff was friendly and helpful. We exchange money right there at the front desk. The staff even booked us our boat trip to Rach Gia. Very friendly and helpful.
Lưu trú 2 đêm vào Tháng 6, 2019
NGOC CHAU TEAM trả lời vào 19/08/2019
Thank you for your kindly words, your review is a gift that will help us to improve. Thank you once again for choosing Ngoc Chau hotel and we would love to welcome you back for another pleasant stay. Thanks and regards, Ngoc Chau team with love,

10/10 - Xuất sắc

Lee Hong

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 6, 2019
Ngoc Chau team with love trả lời vào 03/07/2019
Dear Lee Hong, Thank you so much for staying at Ngoc Chau hotel. We hope that we can meet you here again. Thank you, Warmest regards,

4/10 - Kém

一匹狼, 日本

Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
良いのは立地条件だけで 良くなかったのは 1屋上の朝食バイキングでは男子従業員の態度の悪さにビックリ 笑顔どころか睨みつけられ喧嘩お売られてるように思えた。挙句にお客さんのソファに座って喫煙してました。 部屋ではソープ、シャンプーなどの明記がなくて困りました、ティッシュもありませんでした。 シャワー等の水栓類の吐出量が少なすぎでした。 ただ、レセプションの一人の女性スタッフが親切にしてくれたのが救いでした。
Lưu trú 5 đêm vào Tháng 5, 2019
Ngoc Chau team with loves trả lời vào 05/06/2019
Dear Nado Kazutoshi, Thank you so much for spending your time to leave your feeback. We also sincerely apologize for the negative experience you encountered during your stay at Ngoc Chau hotel. The staffs at Ngoc Chau are always willing to listen to guests and understand how we can improve the level of service that we provide to our customers. Your review is a gift that will help us to improve. Thank you once again for choosing Ngoc Chau hotel and we would love to welcome you back for another pleasant stay. All the best for you

10/10 - Xuất sắc

LY, Petaling Jaya

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location is good, nearby restaurant, night market and convenient shop. Staff are friendly.
Lưu trú 3 đêm vào Tháng 4, 2019
Ngoc Chau team with love trả lời vào 03/05/2019
Thank you for taking your time to share feedback with us. It motivates us a lot. We hope see you again at Ngoc Chau hotel in the next time. Thanks and regards.

8/10 - Tốt

Shawn

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 3, 2019
Ngoc Chau team with love trả lời vào 04/04/2019
Thank you for staying at Ngoc Chau hotel for your trip in Phu Quoc. We would love to welcome you back for another pleasant stay. Thanks and regards

8/10 - Tốt

Tai Heung

Thích: Sạch sẽ, tiện nghi phòng
Need some improvement
No safety deposit box. Door latch broken. Receptionists are friendly and helpful
Lưu trú 3 đêm vào Tháng 2, 2019
Ngoc Chau team with love, trả lời vào 03/05/2019
Thank you for your postive feedback. We sincerely apologize for the negative experience you encountered during your stay at Ngoc Chau hotel. The staffs at Ngoc Chau are always willing to listen to guests and understand how we can improve the level of service that we provide to our customers. Your review is a gift that will help us to improve. One more thing, We have a safety box in the reception, and the hotel is responsible for money or valuables deposited at Reception Thank you once again for choosing Ngoc Chau hotel and we would love to welcome you back for another pleasant stay. Thanks and regards.

8/10 - Tốt

Paul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 2, 2019
Ngoc Chau team with love trả lời vào 04/04/2019
Thank you for your staying at Ngoc Chau hotel for your trip. we would love to welcome you back for another pleasant stay. Thanks and regards

6/10 - Được

Anna, Stockholm

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Ligger nära Long Beach. Trevlig personal i receptionen. Frukosten kan man hoppa över, riktigt usel. Supersköna sängar.
Lưu trú 4 đêm vào Tháng 11, 2018

6/10 - Được

Lucien

Thích: Tiện nghi phòng
Pas fiables
Bon accueil mais la chambre moyennement propre (cheveux, poussière) ensuite ils m’ont vendu un retour pour le Cambodge pour 19$ et en fait il n’y avait que la traversée en bateau. Ce n’était pas du tout ce qui était prévu au départ, n’a pas se fier à leurs paroles. Petit déjeuner pas du tout adapter aux Européens. Premier raté de mon périple au Cambodge et au Vietnam.

10/10 - Xuất sắc

Duane, San Jose, CA

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Staff is super friendly and helpful. Facility is clean and quiet. Price is reasonable for a Ocean front property. Overall is a pleasantly surprise deal that we had. I'd recommend for travelers on budget.
Lưu trú 3 đêm vào Tháng 3, 2018
Jimmy Phan trả lời vào 30/03/2018
Dear Customer, Thank you so much for your comment. We always try our best to bring the excellent services to our guest. We very happy to hear that you enjoyed your stay with us. Thank you so much and we look forward to welcoming again you soon. Best regards,

6/10 - Được

ken, san francisco

Nice view of ocean but no access to water or beach. Hotel room was basic and excellent AC. Breakfast was basic but location to NightMarer was good, 5 min walk.
Lưu trú 2 đêm vào Tháng 2, 2018
Jimmy Phan trả lời vào 03/03/2018
Dear our valuable customer, Thank you so much for your feedback. We always try our best to bring the excellent experience to our guest. We greatly appreciate your feedback and hope that you will come back for another stay.

10/10 - Xuất sắc

DUy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great Hotel, Greater staffs
My friends and I stayed here for a couple days in Jan 2018. They located a few minutes walk to Phu Quoc night market. The room was clean and had really nice view of the beach. The only complaint we had was that the bed was hard, other than that everything was great. They have free, delicious breakfast everyday on their rooftop restaurant. They also rent out scooters for you to ride around the island for 150000 vnd ( which i highly recommended, it was super fun and easy to ride). The staffs were friendly, they provided many tours and restaurants recommendation if you asked them. We asked them for places to go around the island and they were nice enough to ride with us and show us around, free of charge. I would definitely stay here again!
Lưu trú 3 đêm vào Tháng 1, 2018
Jimmy Phan trả lời vào 09/02/2018
Dear Mr. Duy, Thank you so much for your honest review. It is our pleasure to serve you and your friends in Ngoc Chau Hotel. We looking forward to welcoming you again Yours faithfully, Jimmy Phan Hotel Manager

6/10 - Được

Khách đã xác thực

Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Middelmådigt hotel
Ok hotel tæt på centrum. Havudsigt ud over lokale hustage. En del larm pga byliv kombineret med hanegal døgnet rundt. Gåafstand til strand. Morgenmad under middel, ingen juice, fluer i alt maden og ingen mulighed for at få det tørre brød toasted. Vi kunne ikke pakke ud, da der ikke var hylder i det ellers store skab, kun en bøjlestang med 3 bøjler. Udemærket Wifi.
Lưu trú 8 đêm vào Tháng 12, 2017
Jimmy Phan trả lời vào 03/03/2018
Dear our valuable customer, Thank you so much for your feedback. We greatly appreciate your feedback and will improve our services. Best regards

10/10 - Xuất sắc

Steven, USA

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice and friendly staff
Cheap price for 3 stars hotel, very nice and friendly staff. We will come back again..
Lưu trú 2 đêm vào Tháng 12, 2017
Jimmy Phan trả lời vào 09/02/2018
Dear Steven, Thank you for staying with us. Wish all the best for you and really hope that Ngoc Chau Hotel will have a chance to welcome you again very soon. Best regards, Hotel Manager

8/10 - Tốt

Eric

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great hotel; no beach access.
Lưu trú 1 đêm vào Tháng 12, 2017
Jimmy Phan trả lời vào 09/02/2018
Dear Eric, Thank you so much for your review. We hope that in 2018 we will have a beach access. It's our pleasure if you will choose us again when you come back Phu Quoc Best regards

4/10 - Kém

Mick

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Phu Cap - Better terms were deleted
Hotel managers need to go and read their WEB page - at every corner they have tripped up. Starting with issues at check-in, a room with the hardest beds possible, room doors that all need adjustment such that they have to be slammed to be closed (think about that at 2am). Breakfast was a joke with a very limited range of food and, when it ran out it was not replenished. We were checked into room #507 beneath the 6th floor restaurant. A large patch had been cut out of our bathroom ceiling and, frequently, a commercial exhaust fan somewhere in the building roared. When we complained, they turned it off - for that day. We returned from an excursion and they had turned off our airconditioner - to save money said the management when we complained. But, our room faced the afternoon sun and they saw fit to open the curtains which we had closed - the room was like an oven. And the airconditioner just coped so it took forever to cool the room back down again. The hotel is setback from the ocean with a "shanty town" between the hotel and the water. A beach exists several hundred metres to the south. As to its star rating, we think the judges were bribed. We loved the area, but look up and down the street - there are accommodation alternatives everywhere. We strongly suggest you explore these.
Lưu trú 7 đêm vào Tháng 12, 2017

10/10 - Xuất sắc

Steven

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
An honest review!
It's a nicely positioned hotel, being about 15 minutes walk from the centre of town, and close to all the convienences. There is no beach in front of the hotel and it's not right on the waterfront, there's a couple of small buildings/ shacks between it and the water. The bed was firm as seems to be the norm in Vietnam. Beautiful pillow though! Nicely set out bathroom, but the shower cubicle need to be sealed at the base, some water escaped while showering.
Lưu trú 5 đêm vào Tháng 10, 2017