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Nhận xét về Cambria Hotel Pittsburgh - Downtown

3 out of 5
Cambria Hotel Pittsburgh - Downtown
1320 Centre Ave, Pittsburgh, PA

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 499/1012 nhận xét" "
Đánh giá 8 - Tốt. 244/1012 nhận xét" "
Đánh giá 6 - Được. 121/1012 nhận xét" "
Đánh giá 4 - Kém. 79/1012 nhận xét" "
Đánh giá 2 - Tồi. 69/1012 nhận xét" "

8,2/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

audrey

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Do not book through a third party, they refuse to honor the actual booking. Suite carpet was sticky and had black stains all over it. Woke up to numerous spiders in the bathroom.
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Laura

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location next th e PPG arena. Makes it the place to stay for people attending events at the arena. Cons parking cost 32.00 dollars per night, and the breakfast is over priced for guest of the hotel. We will stay there again when attend an event at PPG.Arena.
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Diane

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
I loved the parking lot and the close proximity to the arena. The room was clean, but it definitely needs some TLC and upgrading. More outlets or USB ports by the beds and a full length mirror are needed. There was no closet door, there were holes in the walls from previous artwork, and the decorative curtain needs to be fixed/replaced.
Lưu trú 1 đêm vào Tháng 5, 2024

4/10 - Kém

Jaimi

Lưu trú 1 đêm vào Tháng 5, 2024
Hotelmgmt trả lời vào 26/05/2024
Our team would like to improve your experience on a future visit and we hope to have the opportunity to do so. Thank you, Jaimi.

10/10 - Xuất sắc

Matthew

Thanks
Lưu trú 1 đêm vào Tháng 5, 2024
HotelMgmt trả lời vào 22/05/2024
Matthew, we greatly appreciate your awesome feedback. All of us at Cambria Hotel Pittsburgh-Downtown hope to see you again soon!

6/10 - Được

Marilen

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ
Liked: convenient location. Comfortable lobby. The parking lot felt relatively safe Disliked: king size bed VERY noisy - couldn't move without it squeezing and shifting; mold in shower; hotel staff does not make-up room with made bed, lines, collect trash - had to request towels, coffee service; parking expensive; no included free breakfast for an expensive room rate.
Lưu trú 3 đêm vào Tháng 5, 2024
HotelMgmt trả lời vào 21/05/2024
Thank you for taking the time to share your feedback. It's great to hear that you found the location convenient and that you also felt safe and secure. However, we apologize for the issues you experienced with your bed and the condition of the shower. We certainly understand how important a good night's rest is and will look into these concerns immediately. Additionally, we are sorry to hear about the shortcomings in our housekeeping service during your stay. Our policy is to ensure that all guest rooms are thoroughly maintained, and we regret that we missed the mark. We will reinforce our standards with our team to better meet our guests' expectations. Your feedback is invaluable as it helps us to improve our services and consider what additional amenities could enhance our guests' experiences. We hope to have the opportunity to welcome you back and provide a more satisfactory experience that reflects the high standards we strive to uphold in every area of your stay.

6/10 - Được

Michael, Zanesville

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
A bit pricey for not including parking or breakfast, it's a bit dated with stains in certain areas of the carpet. Upon arriving the power was out. The staff weren't bad like other reviews had mentioned but I try to keep my interactions to a minimum. The pool was okay, nothing fancy. So overall a 6/10.
Lưu trú 2 đêm vào Tháng 5, 2024
HotelMgmt trả lời vào 20/05/2024
Thank you for taking the time to share your feedback about your stay, Michael. We're sorry to hear that some aspects of your visit did not meet your expectations, particularly with regard to the additional costs for parking and breakfast, as well as the condition of some areas in your room. We also apologize for the inconvenience caused by the power outage upon your arrival. We're glad to hear that your experience with our team was satisfactory, and that the pool was to your liking, albeit not exceptional. Your feedback is crucial for us as we strive to improve our facilities and services. We hope to have the opportunity to host you again and provide a better experience that reflects the high standards we aim to achieve.

10/10 - Xuất sắc

Tyler

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Hotelmgmt trả lời vào 19/05/2024
Thank you, Tyler, and we can’t wait to welcome you back again for another five-star stay!

8/10 - Tốt

Carol

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
The ventilation unit in the room was loud and not operating correctly as the wall thermostat was not functioning. Shower floor tiles were a bit grungy and damaged wall paper in hallway and in room bathroom. Refrigerator seal was falling off and there was huge build up of ice in the refrigerator. Parking was convenient but pricy, but was in line with other hotels in the area. Bed was okay, kind of plastic crinkly sounding when moving though.
Lưu trú 3 đêm vào Tháng 5, 2024
HotelMgmt trả lời vào 16/05/2024
Thank you, Carol, for providing such detailed feedback. It is truly unfortunate that the ventilation unit and wall thermostat were not functioning correctly, resulting in a noisy experience. The condition of the shower floor tiles and wallpaper is concerning and will be addressed. The issues with the refrigerator are also not acceptable and will be looked into. It is good to hear that the parking was convenient, although it is understood that the pricing was a concern. Your feedback about the bed's sound is noted as well. Your insights are essential in helping to improve the overall guest experience, and efforts will be made to ensure these issues are resolved. Please allow us a second chance to offer and enhanced overall stay. See you then!

10/10 - Xuất sắc

Susan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
HotelMgmt trả lời vào 16/05/2024
Thank you for taking a moment to leave us this five-star rating. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors, Susan!

8/10 - Tốt

Katia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good hotel, the staff was friendly and courteous. The room was big and very comfortable. If I did not have to pay for parking I would give this hotel 4 stars.
Lưu trú 1 đêm vào Tháng 5, 2024
HotelMgmt trả lời vào 14/05/2024
It's wonderful to hear that you had a positive experience with us, Katia, enjoying the warmth of our team and the comfort of your spacious room. We're glad that these aspects contributed to a very good stay. However, it’s noted that the parking fees impacted your overall satisfaction. We understand that additional costs can be a concern, and we always aim to balance convenience with value for our guests. Your feedback is invaluable and will be considered as we evaluate our services and amenities. We hope to welcome you back and aim for that fourth star by providing an even more exceptional experience next time.

6/10 - Được

Randall

Đi cùng gia đình
I received a $350 smoking fee for tobacco guts being disposed in the trash. I called to get this fee resolved 5 times and have received the run arounds from the house keeping manager being unavailable and the only one who can resolve the issue. I have left 2 voice mails which I have not received a call back from and get brushed off everytime I call. Both the front desk clerk and manager are not taking the matter serious and the matter remains unresolved. It has been the most unprofessional experience I have received and my concerns are not made a priority. It has left a terrible taste in my mouth as I was only here for a day for my graduation for my masters degree. Beautiful facility but the service is quite inadequate.
Lưu trú 1 đêm vào Tháng 5, 2024
HotelMgmt trả lời vào 10/05/2024
Thank you for sharing your experience, Randall. We are glad we have been able to connect with you directly on a few occasions to go over our policies and clarify why you were charged this fee. As we discussed on the phone, we are a smoke-free facility. After inspection of the room upon your departure, we became aware of smoking in the room as well as what was in the wastebasket. These factors are what led to the fee on your bill. We would like to congratulate you again for your high achievement! It certainly is something to celebrate. We hope that we have cleared everything up and that you can return to enjoy a seamless stay.

6/10 - Được

Katelyn

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Toilet wasn’t working properly. Had maintenance to “fix it” multiple times but it kept clogging even with nothing to flush.
Lưu trú 1 đêm vào Tháng 5, 2024
HotelMgmt trả lời vào 14/05/2024
It’s disappointing to hear about the issues you experienced during your stay, Katelyn. It's concerning that multiple attempts to fix the problem by our maintenance team did not resolve the issue effectively. We understand how frustrating this must have been for you, and it's clear we missed the mark in providing a seamless experience. Your comfort and satisfaction are of utmost importance, and this feedback will be used to review and improve our maintenance procedures to ensure such issues are fully resolved in the future. We hope to have the opportunity to welcome you back and provide a much better experience.

10/10 - Xuất sắc

George B, Green Bay

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
Good location, staff is great !
Lưu trú 1 đêm vào Tháng 5, 2024
HotelMgmt trả lời vào 07/05/2024
George, it’s wonderful to hear that you appreciated our location as well as our service! We aim to provide a welcoming and pleasant experience for all our guests and are proud to read we succeeded during your stay. All of us are looking forward to your next visit to Cambria Hotel Pittsburgh-Downtown!

8/10 - Tốt

Katherine

Lưu trú 1 đêm vào Tháng 5, 2024
Hotelmgmt trả lời vào 26/05/2024
Thank you for rating us so highly, Katherine. We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

10/10 - Xuất sắc

Ian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Lynette

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient to PPG Paints Arena
Lưu trú 1 đêm vào Tháng 3, 2024
HotelMgmt trả lời vào 06/05/2024
Ensuring a seamless getaway with our awesome location was a joy, Lynette. Thank you for choosing Cambria Hotel Pittsburgh-Downtown! See you next time!

8/10 - Tốt

Lynette

Lưu trú 2 đêm vào Tháng 4, 2024

2/10 - Tồi

Juston

Lưu trú 1 đêm vào Tháng 2, 2024
Hotelmgmt trả lời vào 26/05/2024
We regret that your stay was not what you anticipated, Juston. We hope for the opportunity to welcome you back to improve your experience.

10/10 - Xuất sắc

Martin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was great, very nice people.
Lưu trú 1 đêm vào Tháng 4, 2024
HotelMgmt trả lời vào 30/04/2024
Thank you for your kind words, Martin! It's wonderful to hear that you found our team kind and attentive. Everyone at the Cambria Hotel Pittsburgh-Downtown takes pride in making our guests feel welcomed and valued. We look forward to your next visit!

2/10 - Tồi

shaunice

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
This property is overpriced I paid $666 for 2 nights I was in town for a Basketball Tournament w/my 15yr son. Most hotels that I've been to includes a continental breakfast the breakfast was around $15 which was nasty I also had to pay $30 per day for parking for that amount of money something should have been included I also had to ask for fresh towels & wash clothes. I don't think I will stay again in the future. Not a happy customer!!!
Lưu trú 2 đêm vào Tháng 4, 2024
HotelMgmt trả lời vào 30/04/2024
Thank you, Shaunice, for sharing your feedback with us. We're truly sorry to hear that your experience did not meet your expectations. We understand your disappointment with the pricing and the lack of complimentary amenities such as breakfast and parking. We apologize for any inconvenience caused by the additional charges, and we will certainly take your comments into consideration as we review our policies and offerings. Additionally, we apologize for the oversight regarding the towels and washcloths, and we will address this with our housekeeping team to ensure that such issues are promptly resolved in the future. We value your feedback and regret that we fell short of providing you with a satisfactory experience. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

10/10 - Xuất sắc

Gregg

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were very friendly and helpful. Bartender was awesome. Room was very nice and clean. Very good atmosphere. Thumbs up 👍👍
Lưu trú 1 đêm vào Tháng 4, 2024
Hotelmgmt trả lời vào 27/04/2024
Thank you for the fantastic review, Gregg! It's heartening to hear that our staff, especially our bartender, made your stay enjoyable and that you found the room to your liking. We're glad that the atmosphere of our hotel added to your positive experience. Your thumbs up means a lot to us, and we look forward to welcoming you back soon for another great stay at Cambria Hotel Pittsburgh-Downtown!

10/10 - Xuất sắc

Tonya

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Enjoyed our stay. Great hotel!
Lưu trú 3 đêm vào Tháng 4, 2024
Hotelmgmt trả lời vào 27/04/2024
Thank you for the great review, Tonya! It's wonderful to know you enjoyed your stay with us Cambria Hotel Pittsburgh-Downtown. We look forward to welcoming you back the next time you are in town!

10/10 - Xuất sắc

Kathleen, Ligonier

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed here for convenience. Hotel was wonderful. Staff was extremely helpful. Room was quiet and clean. Could not ask for anything more!
Lưu trú 1 đêm vào Tháng 4, 2024
Hotelmgmt trả lời vào 27/04/2024
Thank you so much for your glowing review, Kathleen! It’s fantastic to hear that the convenience of our location, the helpfulness of our staff, and the cleanliness and quietness of your room all contributed to a wonderful stay here at Cambria Hotel Pittsburgh-Downtown. We're thrilled we could provide everything you needed for a perfect visit. Looking forward to welcoming you back again soon!

10/10 - Xuất sắc

Dakota

Lưu trú 1 đêm vào Tháng 4, 2024
HotelMgmt trả lời vào 16/05/2024
We are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon, Dakota.

2/10 - Tồi

Jordan A

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I came from Atlanta I was bitten it was feces in the bed they moved me to a different room staff is definitely rude the manager has a bad attitude at front desk they said they would not assist me anymore because I called corporate I have pics of how nasty it is
Lưu trú 3 đêm vào Tháng 4, 2024
HotelMgmt trả lời vào 24/04/2024
Jordan, we're deeply sorry to hear about your experience during your stay. Your comfort and well-being are our top priorities, and it's concerning to hear about the issues you encountered with cleanliness and team attitude. This is not reflective of the level of service we strive to provide. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. We apologize for any inconvenience caused and appreciate you bringing this to our attention. We hope for the opportunity to regain your trust in the future.

10/10 - Xuất sắc

Toni

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel with a very nice staff. Showers could have been cleaner but rooms and bed where nice
Lưu trú 2 đêm vào Tháng 4, 2024
HotelMgmt trả lời vào 23/04/2024
Thank you for your review, Toni! We're glad to hear that you found Cambria Hotel Pittsburgh-Downtown enjoyable and our team very welcoming. We apologize for any shortcomings with the cleanliness of the showers and appreciate you bringing this to our attention. We are committed to improving our services and ensuring everything meets our high standards. Your feedback is invaluable for guiding these efforts. We're pleased that you enjoyed the rooms and beds, and we hope to welcome you back soon for an even better experience.

10/10 - Xuất sắc

Steve

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Best place to stay after a Penns game! Rooms are alway clean and the beds are always confortable. A The only improvement i would suggest are the COFFEE pods. One stay no coffee pods and this trip only light or decaf. Im a dark roast type of person. No biggie! I could always bring a k-cup with me. After my stay, I always treat myself to breakfast at Delucas on the Strip. Perfect cup of coffee everytime😊
Lưu trú 1 đêm vào Tháng 4, 2024
HotelMgmt trả lời vào 23/04/2024
Thank you for the fantastic review, Steve! It's great to hear that we're your go-to spot after a game and that you consistently find our rooms sparkling clean and our beds comfortable. We apologize for the oversight with the coffee pods; your preference for dark roast is noted, and we'll aim to ensure a better variety is available. Bringing your favorite K-cup is a smart idea, and we appreciate your understanding. Also, breakfast at Deluca's sounds like a wonderful tradition! We look forward to seeing you again soon for another enjoyable stay and a perfect cup of coffee at Deluca's afterward.

10/10 - Xuất sắc

Bhalin

Thích: Sạch sẽ, nhân viên & dịch vụ
Staff were friendly and very courteous. Means everything!
Lưu trú 1 đêm vào Tháng 4, 2024
HotelMgmt trả lời vào 30/04/2024
We're thrilled to hear that you had a fantastic experience with us at Cambria Hotel Pittsburgh-Downtown and that our team’s dedication and charm made a positive impact on your stay. Providing excellent service is our top priority, and we're delighted that our team exceeded your expectations. Your kind words mean everything to us, and we truly appreciate your recognition of our efforts. It was a pleasure to have you as our guest, and we can't wait to welcome you back for another fantastic stay soon!

10/10 - Xuất sắc

Diana

Lưu trú 2 đêm vào Tháng 4, 2024
Hotelmgmt trả lời vào 08/05/2024
Receiving your five-stars means a lot to us, Diana! Thank you and we hope to see you again soon.

8/10 - Tốt

marguerite, N. Ft. Myers

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was luxury class. But our room had not been used in a while and was quite dusty around the bathroom sink and on the surfaces . we did not have soap, hand, lotion, or a full Kleenex box, which ran out. The bed was extremely comfortable, and we enjoyed watching TV in the evening on the sofa area. We enjoyed the hot tub immensely, except for the screaming children and mother. we very much enjoyed being able to have supper at the hotel without having to search for something in the downtown area. We did think the cost of breakfast was excessive but Convenient. We were very surprised at the cost of parking in their lot at $32 a night. We thought parking was included and available on site.. But it was very convenient in crowded downtown Pittsburgh and right next to the arena. Pittsburgh Street are in eternal construction, and very difficult to get around, with a lot of one-way streets. We went to see the Phipps Conservatory and enjoyed that immensely, but getting there was a chore because of Pittsburgh street construction.
Lưu trú 2 đêm vào Tháng 4, 2024
HotelMgmt trả lời vào 15/04/2024
Marguerite, thank you for choosing us for your recent visit to downtown Pittsburgh! We’re so glad you enjoyed the luxurious comfort of your room, along with our relaxing amenities and convenient breakfast service. It’s disappointing to hear about the housekeeping oversights you encountered, however, and we’ll address your comments with our team to ensure all of our accommodations are thoroughly cleaned before our guests’ arrival. We hope you’ll think of us again for your next stay!

10/10 - Xuất sắc

miranda

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location and quality!
Lưu trú 2 đêm vào Tháng 4, 2024
HotelMgmt trả lời vào 15/04/2024
Miranda, we’re delighted that you had a top-notch stay! Thank you for choosing the Cambria Hotel Pittsburgh - Downtown and sharing your kind words. We look forward to impressing you even further with a future visit!

10/10 - Xuất sắc

Jodi

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff at the desk were wonderful. The room was incredibly spacious and comfortable. We would definitely stay here again when visiting Pittsburgh.
Lưu trú 1 đêm vào Tháng 4, 2024
HotelMgmt trả lời vào 09/04/2024
Wow! It is a great honor to be your hotel of choice when in town, Jodi! We look forward to offering many more perfect hospitality experiences here at Cambria Hotel Pittsburgh-Downtown!

6/10 - Được

Allan

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Poor service. Check-in person was a bit unfriendly. No hook in washroom to hang towel near shower (was broken). Noisy street with loud music blaring at 2 am.
Lưu trú 2 đêm vào Tháng 4, 2024
HotelMgmt trả lời vào 09/04/2024
We sincerely regret you did not receive the warm welcome you deserved, Allan. We will address this with our team right away so this does not happen again. We also will speak with maintenance about that hook. Please allow us another chance to provide a stay that better reflects our high standards we are known for. Thank you.

10/10 - Xuất sắc

Kathleen Dorothy

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We were attending a concert at the PPG Arena and it was a perfect location. The room was spacious and the bed super comfortable. The staff was cordial and efficient. I would stay here again
Lưu trú 1 đêm vào Tháng 4, 2024
HotelMgmt trả lời vào 08/04/2024
Kathleen, it's delightful to learn that the Cambria Hotel Pittsburgh-Downtown provided a perfect location for your trip and that the spacious room and comfortable bed contributed to a pleasant stay. Hearing that the team was kind and attentive is also very encouraging. All of us look forward to welcoming you back, aiming to consistently provide a comfortable and convenient experience for your next event or visit to the area.

10/10 - Xuất sắc

John

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Close to arena
Lưu trú 1 đêm vào Tháng 4, 2024
HotelMgmt trả lời vào 08/04/2024
John, we are proud to earn your perfect score! Thank you for highlighting our incredible location here at Cambria Hotel Pittsburgh-Downtown! Revisit anytime!

6/10 - Được

Alexis

Không thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 4, 2024
Hotelmgmt trả lời vào 07/04/2024
Thank you for providing feedback on your stay, Alexis. We regret not delivering an exceptional experience and invite you to visit us again, confident that we can improve your perception.

10/10 - Xuất sắc

Kimberly

Lưu trú 1 đêm vào Tháng 4, 2024
HotelMgmt trả lời vào 26/04/2024
Your five-star rating means everything to us, thank you! We look forward to welcoming you back, Kimberly!

10/10 - Xuất sắc

Jamie

Đi theo nhóm
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to ppl arena
Lưu trú 1 đêm vào Tháng 4, 2024
HotelMgmt trả lời vào 08/04/2024
Jamie, it’s great to hear that the proximity of Cambria Hotel Pittsburgh-Downtown to the Arena met your needs and added convenience to your stay. Our location is indeed ideal for guests attending events! The team is committed to providing a comfortable and convenient base for all guests’ adventures in the city. We hope to welcome you back soon for another visit, perhaps for another event or just to enjoy what downtown Pittsburgh has to offer.

6/10 - Được

Rachel

Thích: Nhân viên & dịch vụ
The main areas were nice and clean. Rooms were not kept up. Gross carpet and first room we got the shower was disgusting- to the point where we asked for a different room. Housekeeping tried to barge in at 8 am our last day without knocking. Would be nice if they waited for people to check out or at least knocked before opening the door on sleeping guests!!
Lưu trú 2 đêm vào Tháng 4, 2024
HotelMgmt trả lời vào 04/04/2024
Rachel, we appreciate your feedback on your recent stay. It's good to hear that you found the main areas sparkling clean and beautiful, but we are very concerned about the issues you encountered with the room condition and housekeeping service. The description of your first room is certainly not up to our standard, and we apologize for the discomfort this caused. We also take your experience with the early and unexpected housekeeping visit seriously, as privacy and respect for our guests' comfort should always be a priority. Your comments will be used to address these matters directly with our housekeeping and maintenance teams to ensure that our standards of cleanliness and guest service are upheld consistently. We hope for the opportunity to show you what we are truly capable of and restore your trust.

10/10 - Xuất sắc

Peter

Lưu trú 1 đêm vào Tháng 3, 2024
HotelMgmt trả lời vào 23/04/2024
We're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we look forward to welcoming you back, Peter!

6/10 - Được

Denise, Williamsport

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s overpriced but you pay for the convenience to PPG paints arena. The hotel rooms could use a gut and redo but we’ll continue to stay due to it being right next door to the arena
Lưu trú 1 đêm vào Tháng 3, 2024
HotelMgmt trả lời vào 02/04/2024
Thank you for sharing your feedback with us. We appreciate your acknowledgment of the convenience of our location next to PPG Paints Arena. We understand your concerns about the pricing and the condition of our rooms, and we will take your comments into consideration as we strive to improve our accommodations. We hope to continue serving you in the future and providing you with the convenience and comfort you deserve during your visits to the arena.

10/10 - Xuất sắc

Robert

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was amazing even when busy and the parking with ease of access to PPG Arena is top notch.
Lưu trú 1 đêm vào Tháng 3, 2024
HotelMgmt trả lời vào 02/04/2024
Robert, thank you for your kind words! We're thrilled to hear that you found our team amazing and that you appreciated the ease of parking with access to PPG Arena. Providing top-notch service and convenience to our guests is our priority here at Cambria Hotel Pittsburgh-Downtown, and we're delighted that we met your expectations. We look forward to welcoming you back for another exceptional experience.

10/10 - Xuất sắc

Jayda

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My favorite hotel to stay at in Pittsburgh!!
Lưu trú 1 đêm vào Tháng 3, 2024
HotelMgmt trả lời vào 02/04/2024
Jayda, it's a delight to know that Cambria Hotel Pittsburgh-Downtown is your favorite place to stay in Pittsburgh! We're thrilled to have earned such high regard from you and look forward to continuing to provide the exceptional experience that makes us your top choice. Thank you for your support, and we eagerly anticipate your next visit!

6/10 - Được

Brian

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 3, 2024
Hotelmgmt trả lời vào 26/03/2024
Thank you for rating your stay, Brian. We're confident you'll enjoy a much-improved guest experience the next time you visit.

10/10 - Xuất sắc

Mary

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024
Hotelmgmt trả lời vào 26/03/2024
Thank you for the five-star rating, Mary! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 - Xuất sắc

carly

Đi cùng bạn đồng hành
Nice and friendly
Lưu trú 1 đêm vào Tháng 3, 2024
HotelMgmt trả lời vào 27/03/2024
We're delighted to hear that you found the service stellar and the property beautiful, Carly! Providing a welcoming and pleasant atmosphere for our guests is our top priority here at Camrbia Hotel Pittsburgh-Downtown so your feedback is truly rewarding. We look forward to welcoming you back for another enjoyable stay!

8/10 - Tốt

Michael

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
As convenient as it gets for going to game at PPG Paints Arena! Staff was super friendly and helpful!
Lưu trú 1 đêm vào Tháng 3, 2024
HotelMgmt trả lời vào 25/03/2024
Michael, we're thrilled to hear that you found Cambria Hotel Pittsburgh-Downtown as convenient as it gets for attending events at the arena. It's great to know that our team provided you with warm and attentive service during your visit. We aim to make our guests' experiences as enjoyable and hassle-free as possible, and we're delighted that we succeeded in doing so for you. We appreciate your support and hope to welcome you back again for another fantastic visit!

10/10 - Xuất sắc

The Science of Beauty

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Went for a concert
Lưu trú 1 đêm vào Tháng 2, 2024
HotelMgmt trả lời vào 21/03/2024
Having you in town for your concert was wonderful and we are thrilled we could host you here at Cambria Hotel Pittsburgh-Downtown. Thank you for taking a moment to review your stay. We hope you will choose us again in the future!

10/10 - Xuất sắc

Travis

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay for a hockey game. Easy access, off street gated parking lot is a huge . Will stay here for every hockey game I see
Lưu trú 1 đêm vào Tháng 3, 2024
HotelMgmt trả lời vào 21/03/2024
What a treat to learn we will have the honor of welcoming you again in the future, Travis. Thank you for choosing Cambria Hotel Pittsbrgh-Downtown. See you for the next game!