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Nhận xét về InTown Suites Extended Stay Prattville AL

2 out of 5
InTown Suites Extended Stay Prattville AL
688 Summit Pkwy, Prattville, AL

Nhận xét

6,6
Đánh giá 10 - Xuất sắc. 59/215 nhận xét" "
Đánh giá 8 - Tốt. 44/215 nhận xét" "
Đánh giá 6 - Được. 48/215 nhận xét" "
Đánh giá 4 - Kém. 12/215 nhận xét" "
Đánh giá 2 - Tồi. 52/215 nhận xét" "

6,8/10

Sạch sẽ

7,0/10

Nhân viên & dịch vụ

4,2/10

Tiện nghi, dịch vụ

6,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,8/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Larry

Không thích: Nhân viên & dịch vụ
Lưu trú 24 đêm vào Tháng 2, 2024

2/10 - Tồi

Alisa

Lưu trú 1 đêm vào Tháng 10, 2023

4/10 - Kém

Bonnie

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There is a rooster (no joke) that walks around the parking lot around 4-5am everyday that crows for 30 minutes or more straight-- very loudly. My room was not updated like the pictures show, old beds, nasty carpet ugly repainted cabinets etc.., not very clean( i bought Lysol for everything and wore flip flops in the shower) You get 2 towels, 1 roll of toilet paper and you cannot get more no matter how long you stay. Just a note i was not aware how "extended hotels" work so that is my ignorance if they all work the same way so ask before you book. There is NO cleaning/maid service,trash pick up, No blow dryer, iron, dishes, utensil, clothes hangers, breakfast/coffee or anything not even an ice tray in the freezer. The cabinets were repainted with a stain that splashed all over the white walls that at first we thought was blood. These places are meant i guess for a blue collar worker in town for a job just needing a place to rest. This is NOT for a vacation. ONLY plus It was cheaper and close by friends that we visiting. It did have a full size frig and we did not see any bugs. So overall as they say you get what you pay for.
Lưu trú 4 đêm vào Tháng 4, 2022

6/10 - Được

james

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 12 đêm vào Tháng 11, 2021

10/10 - Xuất sắc

Bryant

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Cool
The stay was fine the management was great but it had a lot of roaches
Lưu trú 7 đêm vào Tháng 11, 2021

2/10 - Tồi

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Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely nothing
Lưu trú 14 đêm vào Tháng 4, 2021

8/10 - Tốt

Anna t

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great for the $
Great for the money it couldn't be no better
Lưu trú 2 đêm vào Tháng 2, 2021

6/10 - Được

joe

You get what you pay for
Well the stay was awesome I mean your not going to get the space comfort you have everything you have on a reg motel just bigger and more of it and reasonable rates frfr there is nowhere that compares if you go by rates and space
Lưu trú 2 đêm vào Tháng 1, 2021

10/10 - Xuất sắc

Kari

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 7, 2020

6/10 - Được

Deangelo

Lưu trú 2 đêm vào Tháng 7, 2020

2/10 - Tồi

Khách đã xác thực

Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2020

2/10 - Tồi

Khách đã xác thực

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No service at all made my travel unpleasant so i will never return to in town
Lưu trú 2 đêm vào Tháng 3, 2020

10/10 - Xuất sắc

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Lưu trú 1 đêm vào Tháng 2, 2020

2/10 - Tồi

Khách đã xác thực

Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No towels or wash cloths. Holes in the wall and paint peeling. Thugs hanging out outside all night and day. I'm pretty sure this place is a drug dealer hotel?
Lưu trú 1 đêm vào Tháng 2, 2020

6/10 - Được

sylvia

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 1, 2020

6/10 - Được

Mark

Khách đi công tác
Thích: Sạch sẽ, tiện nghi phòng
More apt than hotel
Lobby closes at 7 pm. Had to call off premises attendent to check me in at 9 pm. Had to use cell phone light to read and sign paperwork outside. Would not open lobby. Also, had to leave key in room at 7am departure. Lobby not open till 11am. Room was okay. Bed spread "dated." Bathroom sink and shower both "drip." Could not shut completely off. I wanted inexpensive and basically thats what I got. Okay, but could have been better. Hotel directed more to long term guests, not 1 nighters.
Lưu trú 1 đêm vào Tháng 1, 2020

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 12, 2019

6/10 - Được

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Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
Was quite. Room ok... Smoke detector peeping when we walked in, no towels, tv not working
Lưu trú 1 đêm vào Tháng 11, 2019

4/10 - Kém

Khách đã xác thực

Lưu trú 1 đêm vào Tháng 10, 2019

2/10 - Tồi

Khách đã xác thực

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Dirty Room
The room was dirty. The carpet was nasty and the room smelled like smoke even though I booked a king size non smoking room. The sink in the bathroom was dirty it looked like someone spit on the faucet and it was never wiped off. There was no water pressure to take a shower.
Lưu trú 2 đêm vào Tháng 8, 2019

4/10 - Kém

Robin

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 5, 2019

2/10 - Tồi

Jennifer, Auburn

Khách đi công tác, Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely disgusting: Bed Bugs. DO NOT STAY HERE!! I had checked in to the InTown Suites 5/11, checked out on 5/12. I was told that there isn't anybody on site on Sunday, to leave my key in the room and someone would come by to collect them. After checking out, my right arm from my wrist to my elbow was extremely irritated and itchy. Monday morning you could see a line of bed bug bites going down my arm (I have pictures). I have been trying since Monday to reach the property directly and cannot get in touch with anybody.
Lưu trú 1 đêm vào Tháng 5, 2019

2/10 - Tồi

Khách đã xác thực

Khách đi công tác, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was gross. Bugs, hairs, weird smells. I don’t recommend this place at all! It just felt so dirty. The outside area was absolutely gross as well. The buildings needed cleaned and the hallways and sidewalks needed a good pressure washing! Don’t stay here!
Lưu trú 4 đêm vào Tháng 5, 2019

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2019

2/10 - Tồi

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Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nasty. Bed bugs, not wht I reserved , receptionist rude
Lưu trú 1 đêm vào Tháng 3, 2019

6/10 - Được

Garland

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2019

4/10 - Kém

Khách đã xác thực

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Trash under the bed. Floor dirty. The flloor need mopping. Dirty tub hair in the tub. The pillow case was not clean. Never will stay there again.
Lưu trú 2 đêm vào Tháng 2, 2019

8/10 - Tốt

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great place. Price was right.
Lưu trú 1 đêm vào Tháng 1, 2019

10/10 - Xuất sắc

Grady

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great Trip.
It was the nicest hotel stay I have ever had, everything was great. Kids and grand kids are coming in March have told them about the hotel and they want to stay at hotel.
Lưu trú 9 đêm vào Tháng 12, 2018

2/10 - Tồi

E, Prattville, Al

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
We had to keep the lights on. It was infested with roaches.
Lưu trú 1 đêm vào Tháng 11, 2018

2/10 - Tồi

Angela

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
I wouldn't let my dog stay here
I have stayed here once before and the room was clean and no smell. Well this time was horrible. I reserved smoking...no smoking. The room was filthy. I went to office requested another room and I was told the room was clean and that's the only room available. Well, if 315 was cleaned Moses cleaned it. The sheets on both beds had burnt holes, comforters burnt holes, and room smell like mildew and mold. Thank GOD I bought cleaning stuff, cause I couldn't find another vacancy. I cleaned, cloroxed, and Lysoled for about 45 min to an hour. I stilI couldn't stay, I lost money that I could've spent on my grandbaby. I will never stay again or recommend Inn Town Suites in Prattville to anyone. I'd rather have stayed in my car.
Lưu trú 1 đêm vào Tháng 10, 2018

2/10 - Tồi

Debbie

Not a very good experience. Probably never again.
This was the strangest night's visit I have ever had. Arrived, checked in, entered room...air was on 68, both tvs were blaring, very eerie feeling. Husband came in and checked out the room, everything was ok. Woke up the next morning with a Geico green creature in our window on the inside. Really!
Lưu trú 1 đêm vào Tháng 8, 2018

2/10 - Tồi

Tony, Madison, AL

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
This is not a hotel/motel, these are apartment buildings with an office that has limited office hours. I understand now that you must check in by 7pm, or you don't get a room and as of this moment I have paid for something I didn't receive and have not received word on a refund or credit for future stay. I tried stopping by the office the next day at 3pm but it was locked (on a Friday afternoon.) Just be aware if you book a stay here that you might have to contact someone to open the office during business hours, and if it is after business hours of 7pm, you are out of luck.
Lưu trú 1 đêm vào Tháng 8, 2018

2/10 - Tồi

Khách đã xác thực

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Worst.. Experience .. Ever
Had a last minute trip to Montgomery. All my typical hotels were booked so I found this place, pictures looked ok so I booked it. I arrived at about 8:30 after a long day, and after some driving around I find it. So, I pulled in and walked to the office. Posted on the door was a " we close at 7 pm" sign and call this number. So, ok I called this number and it went to voicemail, and I got a text back that said "I can't talk right now, I'll call you back shortly". Um ok. So by that time a gentleman walks over to me with a paper in hand and I tell him who I was and that I made reservations via Orbitz. He did not have me on his list and he walked around the back and a lady walks out, who I believe was the GM. She told me they close at 7. I told her I had a prepaid Orbitz reservation for this evening. She replied that she ran the reservations from Expedia and one other site (I do not remember the name but it was NOT Orbitz ) and I was not listed. I was truly dumbfounded they were closed, after all they are a hotel? I was told they were an EXTENDED STAY hotel. Well to me that means they have kitchenettes. To them it means we close at 7pm. I explained again that I had prepaid thu Orbitz and she responded they are closed, computers are shut down and if it was not for a computer glitch she would not have even been there this evening. I asked " so what am I supposed to to?". The response was the same. We close at 7pm. Wow, just Wow. So I had to find another place.
Lưu trú 1 đêm vào Tháng 8, 2018

2/10 - Tồi

Mary-Margaret

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
THE MOST TERRIBLE, HORRIBLE, REALLY, REALLY BAD
No where at all, did I find that you had to check in by 7 pm, so when I got there at 10:30 pm, the office was dark and locked up tight. Therefore I had NO WAY TO GET MY KEY FOR MY ROOM, so if I hadn't had a friend with me, I WOULD HAVE BEEN SLEEPING IN THE PARKING LOT. Called them numerous times the next day, no answer, this number is no longer in service. Then when I finally got someone on the phone, she specifically said, "WE DIDN'T HEAR FROM YOU, SO THE BOOKING WENT BACK INTO OUR SYSTEM, AND THERE WILL BE NO CANCELLATION CHARGE." But then they did not remove the charge, they refused to remove it, because they said, they have no record of that conversation, and therefore classified me as a no-show for my reservation and charged me for the first night. THAT'S CRAZY AND RIDICULOUS, because I WAS NOT A NO-SHOW. I NEVER RECEIVED ANY INFO that check in was required by 7 pm. And they still refused to return my money, because I was still in that same system that they promised would not charge me cancellation, did just and exactly that. DO NOT STAY HERE.
Lưu trú 2 đêm vào Tháng 8, 2018

2/10 - Tồi

Khách đã xác thực

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nobody was available to check in after 7:00.
Nobody was available to check us in after 7:00 PM. Our flight was delayed and we were not able to contact the office. I was forced to find alternative lodging and pay out of pocket. When I contacted the after house number I was rudely told to go down the road and find a room. Very Poor customer service. I am still trying to get my refund from Expedia.
Lưu trú 3 đêm vào Tháng 6, 2018

2/10 - Tồi

Franklin

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Do not book this property.
Only rated overall and service because after booking I went to dinner and showed up at 8:00 pm to check in and was told that since I did not contact them prior to 7:00 pm I could not stay there!!! This is the first time I have been turned away from a hotel/motel at 8:00 pm after having a reservation. By the way,,,, you still have to pay for a room you do not get to stay in.... A total waste of money!!! Ended up paying for another place to stay.Do not book this place unless you want to pay them and another place for the same night.
Lưu trú 1 đêm vào Tháng 6, 2018

6/10 - Được

Bri

No shower curtain or tub plug and the pool is broken.
Lưu trú 4 đêm vào Tháng 5, 2018

2/10 - Tồi

Khách đã xác thực

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
I had a late check in scheduled for 1am, they told me to call the phone number on the door when I arrived and the 24/7 attendant would bring my key to the main office so I could get into my room. I missed my connection flight, I tried calling the office and their reservations department, they didn't have the attendants number. I arrived at the hotel at 4:30am, I called the number, it went to voicemail 3 times. I left a message to call me back as soon as they woke up. I never received a call. I had to wait until the front desk opened at 11am to get my room key, it was the wrong kind of room. I am not impressed at all.
Lưu trú 3 đêm vào Tháng 5, 2018

2/10 - Tồi

Khách đã xác thực

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
This is the worst hotel I have ever seen I literally slept in my car it was that bad
Lưu trú 1 đêm vào Tháng 5, 2018

2/10 - Tồi

JJ

Không thích: Sạch sẽ, tiện nghi phòng
No staff available at time of checkin. Room was not clean amd in good repair. We didn't stay there requested that we be provided another place to stay.
Lưu trú 4 đêm vào Tháng 5, 2018

2/10 - Tồi

Arnold, Atmore, AL

Không thích: Nhân viên & dịch vụ
Did not hold my reservation
Made a reservation about three weeks in advance for two nights. Got a call early in the morning the day of arrival from the hotel advising that they had guests who did not check out, and no rooms were available for me. "You know how to take the reservation, you just don't know how to hold the reservation-- and that's the most important part of the reservation." (Seinfeld)
Lưu trú 2 đêm vào Tháng 4, 2018

8/10 - Tốt

Catherine

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng

8/10 - Tốt

Catherine

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Decent

6/10 - Được

Jodi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
InTown Suites
When I first arrived, they didn't have a non smoking as I had requested. I did accept a smoking room since that was all they had and I was really tired. The room wasn't clean, the smoke literally suffocated me and I was unable to sleep. I sprayed, put carpet fresh down nothing could remove or mask the smell of the room. There wasn't a stove in the room as advertised, there were lots of small roaches in the room. Initially was very upset and disappointed. I called the front desk and told them I absolutely had to move and how uncomfortable I was and they were extremely apologetic and moved me to a non smoking room immediately. That room was like night and day. I was very pleased with that room. I felt really comfortable, it had all of the appliances. I will definitely stay again, if and only if the room I request is available and the price was Awesome as well.
Lưu trú 3 đêm vào Tháng 2, 2018

10/10 - Xuất sắc

Neree (NiNi), Prattville, AL

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
We had an excellent stay. The only problem I had was when I was checking out. I went to the front office to turn in our key and the lady that was in the office was impolite when I opened the door at the office entrance. The prior day when I checked in I couldn't enter the office without a key. So, when I go to check-out I try using my key but the light blinks red, meaning the key was not working for me to enter. I knocked on the front window because I could see someone sitting down at the front desk. She says something but i can't hear it. I then wait a few seconds look back in the window and she's still sitting there. So I knock one more time on the wondow. She then stands up and leans over the counter some and yells at me, "The door is open!!". I open the door and went in. As I was coming in the door-way I looked and she was rolling her eyes, at my situation probably. That was very rude and poor customer service
Lưu trú 1 đêm vào Tháng 2, 2018

6/10 - Được

Ginger

Lưu trú 10 đêm vào Tháng 1, 2018

6/10 - Được

Angela

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
It was mostly good except in my group we had 4 rooms. 3 rooms had very little toilet paper and 1 room didn’t have any.
Lưu trú 1 đêm vào Tháng 2, 2018

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
coffee is needed
Lưu trú 1 đêm vào Tháng 2, 2018

6/10 - Được

weslene

Không thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 7 đêm vào Tháng 1, 2018