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"We love this hotel’s service. Everyone is friendly. Really good location. The only thing we would like to suggest is that our room bathroom faucet may need be changed. It is discolored and looks old. It should not happened to a nice hotel."

"The staff is always attentive and very kind. The spa is amazing!! It's a hotel I would definitely return!"

"Amazing stay, perfect location and lovely staff. We will recommend to anyone travelling to Hanoi "

"Clean, helpful staff, love the location"

"Fabulous hotel with high quality and clean rooms"

"Superb location, clean and enough room for 4 people easily in a room. Angela was particularly helpful and kind. Recommend here for a good stay in Hanoi. Close to Train st and Hoen Kiem Lake. "

"The rooms were very pretty. They were clean and all the facilities we needed were there. The location was amazing. Everything was within a few mins walk away so it was super convenient to get around. The highlight however, was the staff. There were two girls at the reception who were absolutely amazing. They were so sweet and hospitable even before and after the trip. They arranged pick up transports, the Halong Bay tour (including private transport) and also direct drop off to the airport after the cruise. Even after checkout they coordinated everything and kept me updated throughout. Anytime I had a question or request (no matter what time of day), they got back to me almost immediately. Honestly, it was by far the best service I’ve ever received in any hotel or place. Even though Vietnamese people in general (especially in the hospitality segment) are extremely nice, the staff at Indochine Premium went even above and beyond. I could go on and on about the service but I’ll stop here saying that they truly set the tone for the whole trip and set the service bar standard extremely high for me. I also just want to express my gratitude here for them and say thank you very much for your kindness and hospitality. "

"Everything was excellent! "

"Outdated room "