6/10 - Được
Tahereh
Đi cùng gia đình
16/10/2025
We stayed at Hotel Patio Andaluz in Quito for 4 nights. The building itself is beautiful and the location is great, right in the historic center. The staff were all very kind, friendly, and helpful, which we really appreciated.
However, unfortunately, our stay was not restful at all. There was major construction going on inside the hotel, and this was not mentioned anywhere on Expedia’s website when we booked. The noise started in the morning and continued until around 4–5 PM every day, making it impossible to relax or rest in the room.
We spoke to reception and they kindly offered to change our room, but the noise came from the central patio area, so it didn’t make any difference.
In addition, we discovered that $72 USD was missing from the cash we had in our safe. We’re not sure how it happened, possibly we forgot to lock it properly, but it was still very upsetting.
Overall, while we appreciated the staff’s friendliness and the charm of the building, the construction noise and the unpleasant incident with the missing money made our experience quite disappointing. I hope the management will clearly inform guests about renovations in the future.
Tahereh
Lưu trú 4 đêm vào Tháng 9, 2025
