4/10 - Kém
Cecilia
Đi cùng gia đình
05/06/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
AC - not on until 1st of June and it was super stuffy. My kids hardly slept first night. We did get upgrade to new part of hotel after wanting to cancel room. However things were not fully working in new room too.
Hot water - No hot water when we arrived. Fixed after complaining.
Kitchenett - Its for decorative purpose with no cutlery, cups, saucepan, not even a cup
Bathroom - cupboard wouldnt close and kids got caught with their fingers
Mini fridge - not working and had to call engineer
State - quite worn out and not sure how they got 4 star
Pool - they were removing paint because they used slippery paint in the pool
Food - food was not impressive and at the end we just didnt eat it althought we paid for all inclusive.
Pool bar - no snacks to offer to customers. Only drinks
Kids club - they have it but not opened.
Note: i am not sensitive to noise so I am ok hearing parties and flights every night. However if you are sensitive then maybe not for you.
Overall: i think it was expensive for what you get and i would not even rate it 3 star for the old room I got and that was not the most basic room already. I paid more coz I wanted more comfortable for kids. Good thing was private beach and close to airport. Lots of restaurant around and some souvenir shops.
Cecilia
Lưu trú 7 đêm vào Tháng 5, 2024