4/10 - Kém
Kerry
Đi theo nhóm
27/01/2026
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was spacious and comfortable however lacking in any kind of personality despite how beautiful the original building is. Coffee machine and kettle in the room. The milk capsules in the fridge were sour and we had to request more. The renovation has ensured everything is bland. The front desk staff were lovely but did not know the answers to many simple questions. Taxis cannot pull up immediately in front of the hotel as it’s in a government controlled area. The pool and sauna were nice but reception couldn’t even tell us if towels were available. They were! Light broken in the ladies changing room shower. Finally breakfast. On first sight the buffet looks great. However, the food is obviously laid out early in the morning and not covered. Consequently bread and pastries were hard, sauces had developed a skin on them. Hot food was barely tepid. We complained about this 3 times to 3 different people both in the restaurant and at reception but it made no difference. You could also order hot food such as omelettes and eggs benedict - this did come a bit hotter but two days running the hollandaise on the eggs benedict was tepid and curdled. To be honest, we were expecting a lot better from this hotel. There are so many hotels in Riga to choose from so this will not be one I would return to or recommend
Kerry
Lưu trú 4 đêm vào Tháng 1, 2026
