2/10
The property is beautiful and certainly looks five star, but the service unfortunately falls far below five star. There was no introduction to the hotel from the staff which would have been nice to known (like that the spa is pre-booked only and not included). They didn’t know how much the sun loungers cost, what was on the food menu etc which could indicate high staff turnover as they didn’t seem aware of any of the key facts.
The worst aspect of the trip was that they had a private party with loud music until past midnight which was extremely inconvenient to guests who wanted to go to bed before this time. We spoke to Valentina at the desk who shrugged and said there is nothing they could do. Fortunately, the manger stepped in and relocated us to another room away from the loud music. However, the new room didn’t have working air con and the reception desk needed to be contacted four times to switch it on. We slept really badly due to the heat in the room.
Overall the impression was that the staff don’t care and they lack experience. You can’t be a five star hotel and offer two star personnel services at these prices. There is serious staff training issue that needs to be addressed. They hotel needs to decide who is more important, the private function or the guests? They are trying to keep both happy and it’s not working. When we complained in the morning all we got was €10 off the price which is a bit of a joke given how much the rooms cost and how poor the service was
James
Lưu trú 1 đêm vào Tháng 6, 2025