4/10 - Kém
Joanne
Đi cùng gia đình và trẻ nhỏ
14/01/2026
Thích: Sạch sẽ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Positives:
Location was great - right on the beautiful clean beach.
Beach bar is nice, good cocktails.
Common areas have been updated nicely.
Spa staff are friendly and nice treatments.
Negatives:
Poor customer service - we checked in at midnight with a poorly toddler after traveling all day to get there. Our room was dirty when we go there and the beds hadn't been made. It took the receptionist and hour and a half to find us another room, which was only a pool view room vs the ocean view room that we paid for. No apologies. We complained and eventually got a bottle of wine, and 2 free lunch vouchers. Neither of which we used. When we tried to complain again, the Manager wouldn't talk to us.
Hotel rooms are outdated and poorly maintained, and waaaaay too expensive for the quality that you get. The mattresses on the beds sank in the middle and looked about 20 years old. The ocean view room only has a small US size queen bed, when the pool view rooms have a king size, which makes no sense as the ocean view are more expensive??? The hot tub on the balcony doesn't work. We only got sheets and towels for 2 people, even though there were 3 of us. It took a week to get house keeping. We kept running out of toilet paper.
Spa sauna and steam room weren't working for our spa day.
Pool is nice but not very well maintained. The grid on the edge was broken and dangerous to stand on.
Would I go back? Probably not.
Joanne
Lưu trú 10 đêm vào Tháng 12, 2025
