Gent.ma Simona,La ringraziamo per aver scelto il Mercure Nerocubo Hotel di Rovereto e per aver condiviso la Sua esperienza.Ogni feedback è molto importante per noi per elevare ogni volta di più i nostri standard e far vivere ad ognuno dei nostri Ospiti la miglior esperienza. Per questo motivo, ci dispiace di non essere riusciti a soddisfare completamente le sue esigenze e ci scusiamo per quanto accaduto durante il Suo ultimo soggiorno.Speriamo di poterLa accogliere nuovamente come nostra gradita Ospite

Dear Mr. Rudolf,Thank you for taking the time to review your experience at the Mercure Nerocubo Hotel in Rovereto.We are sorry that it did not fully live up to your expectations and we apologize.Given our continuous search for improvement, we would have liked to know what we have sinned in, so that we could possibly fix it.We hope to welcome you to the hotel soon with the hope that the friendliness of our staff and the quality of the services offered will satisfy you completely.Sincerely

Gent.mo Sig. Alessandro,siamo in possesso della Sua recensione e La ringraziamo per il tempo che ci ha dedicato.Per poterci sempre migliorare, sarebbe molto più utile per noi sapere in cosa non siamo stati in grado di soddisfarLa, così da poter intervenire.Fiduciosi di poterla accogliere nuovamente, occasione per riconquistare la sua fiducia, la salutiamo cordialmente.

Lieber Gast,Wir haben Ihre Bewertung erhalten und danken Ihnen für die Zeit, die Sie uns gewidmet haben. Es tut uns leid, dass wir Ihre Erwartungen hinsichtlich der Sauberkeit der Zimmer enttäuscht haben. Wir möchten Ihnen versichern, dass Serviceverbesserungen geplant sind, um das von unseren Gästen erwartete Serviceniveau zu gewährleisten. In der Zuversicht, Sie wieder bei uns begrüßen zu dürfen und Ihr Vertrauen zurückzugewinnen.Mit freundlichen gruessen

Dear Guest,Thank you for taking the time to review your experience at the Mercure Nerocubo Hotel in Rovereto.We are sorry that it did not fully live up to your expectations and we apologize.We will certainly use your advice to improve the quality of our standards and services.We hope to welcome you again as our welcome guest.Best regards

Dear Mr. or Mrs. Kosmas,a review with this description doesn't help us to improve our service...With the hope of being able to welcome you again, we thank you for your feedback.

Dear Mr. Ronald,We receive your review and thank you for taking the time to review our property.We are sorry that the property is not suitable for your needs, but from as you will surely have noticed when booking, the property is located near the motorway. We confirm, however, that your comments are a starting point for improvement. In recent months we have been working to fix some structural problems and we hope that we will have evidence of this from our next stay.Looking forward to welcoming you back, I greet you cordially.

Dear Mr. Miguel Angel,we have your review and we are thanking you for sharing your experience. Comments from our guests are very valuable as they help us take corrective action.We are sorry for not having fully met your expectations.With the hope of being able to welcome you again, we cordially greet you.Sincerely