"The hotel itself was very nice, but unfortunately, my experience with the staff left me feeling discriminated against and treated differently from another guest.
I went downstairs to get a coffee and watched a male guest in front of me order a coffee from the restaurant. He was given the coffee without being charged or asked for a voucher. When I ordered a coffee immediately afterward, I was given a bill and told I had to pay. I questioned why I was being charged when I had just watched another guest receive the same coffee for free. I was then told that I needed a breakfast voucher.
The problem is that I was never given a breakfast voucher at check-in, nor was I informed that one was required. If a voucher was necessary, this should have been clearly communicated to me and applied consistently to all guests.
Witnessing another guest receive the same item without being charged, while I was immediately asked to pay, made me feel singled out and discriminated against. Whether this was staff error or something else, the treatment was inconsistent and unacceptable.
I hope management takes this seriously and reviews the situation to ensure all guests are treated fairly and consistently."
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