4/10 - Kém
Cottage Rental
Đi cùng gia đình
23/08/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
We had booked online and requested two single beds. The staff had the notes in the computer that we had booked single beds. The young girl at the desk in the evening said that the person that allocated the rooms in the morning had made an error and there wasn’t anything she could do but we could move the rooms following day.
The young girl at the desk in the morning explained that we had booked a different class and there wasn’t a room available with two beds that evening but she could move us the following day. I explained that we were checking out at 7am so that would not help us. I went on to say that if we were not going to be given a room with two single beds it should have been explained at booking and we would have booked a different hotel. I explained to both young girls that I was unhappy and both said that there was nothing they could do.
Please do not book this hotel as they will promise you something and when you arrive they will say it’s not available and there is nothing that they can do.
Both girls were polite and likely have been given a script to follow.
We travelled Europe for weeks and this is the only hotel that we had problems with.
Please do not book here, choose something else.
Cottage Rental
Lưu trú 2 đêm vào Tháng 8, 2025