Hola Mirelia Esmeralda! Lamentamos mucho escuchar sobre las dificultades que experimentó durante su estancia, especialmente con respecto a la limpieza y la falta de un elevador funcional. Mantener un ambiente limpio y cómodo es fundamental para nosotros, al igual que la seguridad y comodidad de nuestros huéspedes.Tomaremos sus comentarios en serio y abordaremos estas preocupaciones con nuestro equipo de limpieza y mantenimiento para garantizar que se tomen las medidas necesarias y se mejore la calidad del servicio. Agradecemos sus comentarios y la oportunidad de mejorar. Si decide darnos otra oportunidad en el futuro, esperamos poder brindarle una experiencia más satisfactoria.

Hola Mirelia Esmeralda! Lamentamos mucho escuchar que su experiencia con la limpieza de la habitación no cumplió con sus expectativas. Mantener altos estándares de limpieza e higiene es una prioridad para nosotros, y nos tomamos muy en serio sus comentarios.Vamos a abordar este problema con nuestro equipo de limpieza para asegurarnos de mejorar y ofrecer una experiencia más satisfactoria en el futuro. Agradecemos sinceramente sus comentarios y esperamos tener la oportunidad de recuperar su confianza en una futura visita.

Hi Jimmy! Thank you for your feedback. We are glad to hear that you appreciated the room layout as well as the convenience of having a fridge and microwave in your room. We strive to provide amenities that enhance our guests' comfort and convenience during their stay.We look forward to welcoming you back in the future. If there is anything specific you need or any additional amenities you would like during your next visit, please do not hesitate to let us know. Your satisfaction is important to us.

Hi Jasmine! Thank you for sharing your feedback about your recent stay. We're pleased to hear that you found our property to be quiet, clean, and conveniently located. However, we apologize for any inconvenience caused by the discomfort you experienced with the bed frame. Guest comfort and safety are our top priorities, and we regret falling short of your expectations in this regard. Your comments will be shared with our maintenance team for review and necessary adjustments to ensure a more comfortable experience for our guests in the future. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more enjoyable stay. If there is anything further we can assist you with, please do not hesitate to reach out to us directly.

Hi Maricella! We sincerely apologize for the disappointment and discomfort you encountered during your stay. It's disheartening to learn of the issues you faced with the cleanliness and odor of your room. This is certainly not the experience we aim to provide our guests, and we deeply regret any inconvenience caused. Your concerns have been brought to the attention of our housekeeping team for immediate action to ensure such oversights are rectified and do not recur. We truly value your feedback, and it will serve as a catalyst for improvements in our operations. While we understand your decision, we hope you may reconsider and provide us with another opportunity to regain your trust in our establishment. Your satisfaction remains our utmost priority, and we would be grateful for the chance to restore your faith in our service.

Hi Esther! Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the cleanliness of the shower. Maintaining a high standard of cleanliness is paramount to us, and we regret that we fell short in this instance. Rest assured, we will address this matter with our housekeeping team to ensure such oversights are avoided in the future. We're delighted to hear that you enjoyed the other aspects of your stay, such as the breakfast and parking facilities. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more seamless experience.

Hi Laura! Your business is very important to us and we value your feedback. If you can tell us what you didn't like about your stay and how we can improve, you can help us deliver a superior experience for you and other guests in the future.

Hi Renee! We deeply apologize for the discomfort and inconvenience you experienced during your recent stay. It's disheartening to hear that your stay did not meet your expectations, especially considering it was meant to be a special Mother's Day gift from your daughter. We take your feedback seriously and will take immediate action to address the issues you encountered.Regarding your concerns about accessibility, we understand the importance of providing a comfortable environment for all our guests, including those with mobility challenges. We will explore options to better accommodate guests with special needs, such as providing assistance with bed height and ensuring slip-resistant flooring in accessible areas.Furthermore, we apologize for the disturbances caused by noise from other guests. We will reinforce our policies regarding noise and ensure that our staff handles such situations with discretion and effectiveness in the future. Your comfort and satisfaction are our top priorities, and we sincerely apologize for falling short on this occasion. We hope to have the opportunity to regain your trust and provide you with a more pleasant experience in the future.

Hi Vicente! We sincerely apologize for the oversight with the cleanliness of your room, particularly the presence of handprints on the headboard. Such oversights do not reflect our usual standards of cleanliness and attention to detail. Please rest assured that we have addressed this issue with our housekeeping team to ensure thorough and meticulous cleaning practices moving forward.Your feedback is invaluable to us, and we are committed to providing a pristine and comfortable environment for all our guests. We appreciate your understanding and hope to have the opportunity to regain your trust during your future stays with us.

Hi Maria! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.

Hi Thomas. We apologize for any inconvenience caused by the construction finish not meeting your expectations. Providing a high-quality environment for our guests is a priority, and we regret that we fell short in this instance. Your feedback is essential in helping us identify areas for improvement, and we will certainly review our construction processes to ensure that future projects meet the highest standards. If there are any specific issues you encountered that you would like to discuss further or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your understanding and the opportunity to address your concerns.

Hi Mohamed! We deeply regret to learn of your dissatisfaction with the cleanliness and quality of our accommodations. Please accept our sincerest apologies for any inconvenience this may have caused during your stay. Maintaining high standards of cleanliness and comfort is of utmost importance to us, and we take your feedback seriously. Rest assured, we will address these concerns with our housekeeping team to ensure that all areas of our hotel meet the expectations of our guests. Your feedback is invaluable in helping us improve, and we appreciate you bringing these issues to our attention. Should you choose to stay with us again, we are committed to providing you with a much-improved experience.

Hi Kevin J. We apologize for the mixed experience you had during your stay. While we're pleased to hear that you found our exterior and lobby to be clean and welcoming, we're truly sorry for the discomfort caused by the odor and moldy smell in your room. Ensuring a comfortable and pleasant environment for our guests is important to us, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable, and we will address these issues promptly with our maintenance team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience in the future. If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly.

Hi Catalina! Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

Hi Timothy! We apologize for the discrepancies between the room you were assigned and the room as advertised. Ensuring accuracy in our descriptions is crucial, and we regret any inconvenience this may have caused. Additionally, we apologize for any confusion regarding the late checkout option. We understand the importance of clear communication and will review our reservation process to ensure accuracy regarding checkout times. Regarding the noise from the AC unit, we regret any disruption to your comfort and will address this with our maintenance team to ensure that all systems are operating smoothly. We understand your decision not to stay and regret any disappointment experienced. While we are unable to offer refunds for this particular circumstance, we appreciate your feedback and will use it to improve our services and communication moving forward. If there's anything else we can assist you with, please don't hesitate to reach out.

Hi Ruby! We're pleased to hear that you found our hotel to be clean and enjoyed our complimentary breakfast. Providing a calm and quiet environment for our guests is important to us, and we're glad that you had a peaceful stay overall.Regarding the deposit requirement, we apologize for any inconvenience this may have caused you. While deposit policies can vary among hotels, we appreciate your understanding. If you have any further feedback or if there's anything else we can do to enhance your experience during future stays, please don't hesitate to let us know.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

Dear Deasia, We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.

Hi Dennis. Thank you for leaving us a rating. Your satisfaction is a top priority of ours. Please help us by letting us know what did not go well during your stay, so we can improve on that certain area and make your next stay more pleasant and satisfactory.

Dear Minerva R.,Thank you for the excellent rating and for highlighting the quality of our toiletries! We're glad you appreciated the shampoo, conditioner, and body wash provided during your stay. We strive to select products that enhance our guests' experience and are pleased these details contributed positively to your visit. We look forward to welcoming you back soon for another 5/5 experience. Thank you for choosing to stay with us!Sincerely,

Dear Esther, Thank you for your positive rating. If there's anything more you need or if you have any other feedback, feel free to let us know. We hope that you would come back to our hotel. Sincerely,

Dear Martha, We are glad to hear that your luggage was safely recovered and that nothing was missing, especially given the importance of the medications and medical equipment it contained. Our team is committed to ensuring the security and integrity of our guests' belongings. We appreciate your understanding and are pleased we could assist in resolving this matter promptly. Should you have any further questions or require additional assistance, please do not hesitate to contact us.Sincerely,

Dear Dennis, Thank you for your kind review. We are thrilled to hear that you received excellent service during your stay and that our staff was able to assist you efficiently with printing tax forms and storing your luggage. It is always our aim to go above and beyond to ensure our guests have a smooth and enjoyable experience. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely,

Dear Kristin, Thank you for sharing your positive experience regarding your stay with us. We are delighted to hear that the booking process was seamless and that you found the location convenient and safe, with easy access to local amenities. It's great to know that our proximity to dining options and shopping enhanced your visit. We look forward to welcoming you back in the future and hope to continue providing you with a comfortable and convenient experience.Sincerely,

Dear CASSIA,Thank you for your kind words. We're delighted to hear that you enjoyed your stay with us. It’s always our aim to provide a pleasant and memorable experience for all our guests. We look forward to welcoming you back in the future.Sincerely,

Hello Carol, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

Hello Jose, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

Hello Audrey, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

Hello Sandra, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

Dear Warren, We are deeply concerned to learn about your experience and want to extend our sincerest apologies for any distress or discomfort caused during your interaction with our staff. This behavior is entirely unacceptable and does not align with the standards of professionalism and courtesy that we uphold. Please be assured that we take such incidents very seriously, and appropriate action will be taken to address this matter promptly. Your safety and well-being are our utmost priority, and we are committed to ensuring that all guests are treated with respect and dignity. We encourage you to reach out to our management team to discuss this incident further so that we can fully investigate and take appropriate steps to prevent any such occurrences in the future. We appreciate your understanding and cooperation as we work to resolve this issue.Sincerely,

Hello Audrey, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

Hello John, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

Hello Becca, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

Hello Juanita, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

Hello Frank, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

Hello Norma, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

Hello Juanita, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

Hello Marcela, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

Hello Chris, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

Hello Erick, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

Hello Luz, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

Hello Placido, We're thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

Hello Patricia, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

Hello Gloria, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

Hello Mireya, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

Hello Jessica, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

Hello Nicole, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

Hello Leslee, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

Hello Enrique, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

Hello Angelica, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.