6/10 - Được
Jessica
Đi cùng gia đình
09/09/2025
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
I booked this property for my older parents to stay for 4 days. The property was undergoing mandatory carpet cleaning which was a slight inconvenience as there wasn't a set time on when they would come to the rooms. After they finally cleaned the floors, the door to our room would not close properly without getting stuck and making a loud noise every time it closed. The tub in the room was dirty upon arrival and we were told at the desk they wouldn't be doing any additional cleaning unless you stayed for 7 days or more. Breakfast was good but only two hours, early 630-830. $10 parking per day. We loved the outdoor space they offered in the back, but when it became 10pm, the doors locked and there were several other guest besides us stuck outside and had to wait on another guest (not staff) to let us back in. We also had an issue with other guests that were loitering around the property. They didn't physically do anything to us, but their nature was offensive and made my family so uncomfortable on their last day that they said they would never stay at this location again. We are people of color and they were not and I will leave it at that. I am disappointed with their experience as I have stayed at other Sonesta locations and recommended this stay for them but will look for somewhere else next time they visit. Do not recommend based on our experience.
Jessica
Lưu trú 3 đêm vào Tháng 9, 2025