Needed fresh towels, I was put on the list and left my trash and towels in hallway. returned with no new towels. Another person at desk said I had to speak to them directly, to be put on the list, not over the phone. I had to go back to desk to get my own towels. Trash in front was overflowing and very unsanitary and staff said it wouldn't be emptied until the next day! There were two staff behind desk. All it takes is a new trashbag to exchange and take other one to dumpster.