Dear Geriliz, We sincerely apologize for the distressing experience you had with us. This situation is unacceptable, and we are taking immediate steps to ensure such incidents do not happen again. Your safety and comfort are our top priorities, and we regret that we failed to meet your expectations. We hope you will give us another opportunity to provide you with the quality stay you deserve.Sincerely,Hotel Management

Dear Jen, Thank you for telling us about the concerns you had with our laundry room and the availability of the machines and dryers. This is a popular and convenient amenity for our guests, especially those staying for weeks at a time. We sincerely apologize you were unable to take advantage of this option while you were here. With the continuous use of our machines, they occasionally need repairs and are unavailable to our guests. Regarding any concerns with this service, please know our front desk is always available and happy to help resolve any issues while you are here. We hope you will stay with us again, as they will be back in order this week. Thanks for being our guest! Sincerely,Hotel Management

Dear Jen, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.Sincerely,Hotel Management

Dear Roxana, We are truly sorry to hear about the inconvenience you experienced upon arrival. Please accept our sincerest apologies for the frustration and inconvenience caused by the oversold situation. This is not reflective of the service standards we strive to uphold. Your feedback is invaluable, and we will address this matter internally to prevent such occurrences in the future. We understand the importance of a seamless check-in process and regret that we fell short of your expectations. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to restore your faith in us during a future visit.Sincerely,Hotel Management

Dear Pauline, We are sincerely sorry to hear about your recent experience during your stay with us. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused by the cleanliness issues you encountered in your room. Please know that we take your feedback seriously and will address these concerns with our housekeeping team to ensure improvements are made. We understand the importance of providing a clean and comfortable environment for our guests, and we are committed to enhancing our services to prevent such occurrences in the future. We appreciate your understanding and hope you will consider giving us another chance to exceed your expectations on your next visit. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Denis, We apologize for the difficulty you experienced in reaching our front desk for checkout. Your frustration is understandable, and we regret any inconvenience caused by the delay in response. Please know that we value your time and aim to provide efficient service to all our guests. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Management

Dear Ashlynne, Thank you for sharing your feedback, and we apologize for the experience you had during your stay. We take cleanliness and guest comfort seriously, and we are actively addressing this issue with our team. We will ensure that our rooms are fresh and pleasant for all guests. Your satisfaction is important to us. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a more pleasant and comfortable stay. Sincerely,Hotel Management

Dear Nena, Thank you for choosing our hotel and sharing your overall experience. We are committed to maintaining competitive rates consistent with those of neighboring hotels. Published prices are subject to daily fluctuations based on average room demand. We regret any inconvenience caused by our failure to meet your expectations. As an extended-stay establishment, we offer cost-effective nightly, weekly, and long-term discount rates. We value your patronage and look forward to accommodating you on future visits to the area.Sincerely,Hotel Management

Dear Martha, Thank you for the review. We apologize for not meeting your expectations during your visit. Your comfort and satisfaction are our top priorities. We appreciate your understanding and hope to have the opportunity to provide a more enjoyable stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Tanisha, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had while with us. Thank you again for sharing your observations, and we will pass them on to our concerned team for improvement. Our front desk team can help you make your time with us better. Please give us another opportunity to meet your expectations. Sincerely,Hotel Management

Dear Jami, It sounds like you're making the best out of your current situation despite some challenges with the housekeeping. It's important to focus on the positives, such as having a place to stay, even if it's not perfect. If there are specific issues you'd like to address with the management or staff, consider providing feedback in a constructive manner to help improve the overall experience. In the meantime, we hope your situation improves, and you find more comfort in your living arrangements. Sincerely,Hotel Management

Dear John, Thank you for bringing your experience to our attention. We sincerely apologize for the inconvenience you faced during your stay. This is certainly not the level of service we aim to provide. We have shared your feedback with our housekeeping team to address and rectify the cleanliness issues you encountered. Your comfort is our priority, and we regret falling short of your expectations. Please be assured that corrective measures are being taken to prevent a recurrence. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

We appreciate your business and apologize on behalf of the confirmation information not received in the system. We strive to make all of our guest's feel welcome and appreciated with ESA. I hope you can give us the opportunity to give you a better experience. Once again, thank you for choosing Extended Stay America.Respectfully,Assistant ManagerChris Hardwick

Dear Guest, Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience you experienced with our property entrances and key reader access. We understand the importance of a reliable and accessible entry system, and we regret that this impacted your stay. We also appreciate your input regarding cleanliness and extended stays and will review our policies to better accommodate our guests' needs. Your concerns have been noted, and we will address the issues promptly to ensure a smoother experience for our guests. We hope to welcome you back and provide an improved experience.Sincerely,Hotel Management

Dear Mark, Thank you for selecting Extended Stay America when in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Your compliments serve as the encouragement pill for the entire team. Please visit us for another exciting stay.Sincerely,Hotel Management

Dear David, Thank you for taking the feedback. We sincerely apologize for not meeting your expectations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. Thank you for bringing this to our attention, and we will take immediate action to ensure that our guests have a comfortable and enjoyable experience. Furthermore, inquiries regarding financial matters on reservations made through a third-party booking site must be directed to them. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management

Dear William, Please accept our sincere apologies for not providing every guest with the attentive service we strive to deliver. Rest assured that this issue has been addressed with our staff and will not be repeated. We hope you will give us another chance to prove our commitment to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely,Hotel Management

Dear Shelley, We deeply regret the challenges you experienced during your stay, and we sincerely apologize for the inconvenience caused. Your concerns about the check-in process, cleanliness, and overall atmosphere are taken seriously. We are actively addressing these issues to enhance our guests' experiences. We appreciate your feedback, and it is our commitment to provide a more comfortable and pleasant stay in the future. We invite you to give us another chance so we can demonstrate our commitment to redeeming your confidence in our hotel. We hope to see you again soon.Sincerely,Hotel Management

Dear Sang, Thank you for choosing us. We are sorry for the delay in the check-in process and the confusion over the payments. Our front desk team is available to listen to your needs 24 x 7. Also, we have instructed our housekeeping and maintenance team to check your room and work on the problem areas. Further, we regret your breakfast experience for the choices that were not your taste. Your remarks are shared with the concerned individual for improvement. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Gregory, Thank you for staying with us and posting your review. We are glad you enjoyed most of your stay and found us to be of great value. Our goal is to provide an exceptional experience for our guests, and we’re glad we hit our mark with our service and clean accommodation. We take pride in guests' satisfaction, so we are thrilled this was your experience. We hope you will make Extended Stay America your home whenever you are in this area.Sincerely,Hotel Management

Dear Jagdeep, Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed to learn about your experience and apologize for the inconvenience caused. Please allow us to look into the matter further to understand what went wrong. Meanwhile, if you require further assistance, please don't hesitate to reach us at the hotel. We will review your concerns and ensure we resolve them satisfactorily. We hope to serve you again.Sincerely,Hotel Management

Dear Jessica, Thank you for sharing your experience with us. We're pleased to hear that you found the hotel to be a great place to stay. However, we apologize for any inconvenience caused by the interaction with our front desk staff. Your feedback is valuable, and we'll address this matter to ensure a more positive experience for future guests. Our aim is to provide exceptional service, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear HARKANWALDEEP, Thank you for taking the time to review your experience with us. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Robert, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management

Dear Jesus, Thank you for taking the time to evaluate your recent stay. Your feedback is extremely valuable to us as we strive to provide an exceptional experience to all our guests. We are disappointed to learn about the several issues you encountered in your room. Thank you for bringing these to our attention, and we will address this immediately. If you have any concerns during a future visit, please reach out to our front desk. We always want to resolve any issues while you are here. We are sorry for the inconvenience caused and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Lonnie, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Ronald Terry, Thank you for choosing Extended Stay America as your accommodation. We are devoted to providing enriching experiences for our guests through exceptional service and our unwavering commitment to quality. We are delighted to have achieved this during your stay with us. Our team members always strive to provide the best service possible, and when our valued guests recognize this, it means the world to us. We will be sure to share your compliments with all of them. Thank you for staying with us, and we look forward to welcoming you back for your next visit.Sincerely,Hotel Management