4/10 - Kém
Harpreet
Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
04/08/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ
We booked a staycation for my daughter’s birthday. We called before hand to make sure if the pool was heated and the concierge at the property confirmed that it was heated. Unfortunately when we were at the pool, it was freezing.
We booked the executive suite and were given an accessible room which we didn’t really like because there was no bathtub for the kids and had handlebars everywhere and it was just slightly different than a regular room because we have stayed in one of these rooms last year.
The view was not that great either. The a/c fan also did not work , even when I put it on high so it was very quiet. Usually we like it loud to block out outside noise. Thankfully they had a white noise machine which I didn’t know until I called the next day to complain about it. We could also hear the rooms/neighbors next door and what was even more annoying is that we could hear the rooms above us and next door to us use their sink/shower or flush the toilet. You could literally hear the water through the pipes.
Another thing we noticed on Saturday morning was that the toilet water was bubbling and when I tried to flush it - the water just came up and didn’t go down for a while. So we called engineering and when I flushed the toilet for him - it was back to normal. So I’m not sure what went wrong there.
Harpreet
Lưu trú 2 đêm vào Tháng 8, 2025
