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Nhận xét về Red Lion Hotel Bellevue

3 out of 5
Red Lion Hotel Bellevue
11211 Main St, Bellevue, WA

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 346/1002 nhận xét" "
Đánh giá 8 - Tốt. 293/1002 nhận xét" "
Đánh giá 6 - Được. 183/1002 nhận xét" "
Đánh giá 4 - Kém. 100/1002 nhận xét" "
Đánh giá 2 - Tồi. 80/1002 nhận xét" "

7,8/10

Sạch sẽ

8,0/10

Nhân viên & dịch vụ

7,0/10

Tiện nghi, dịch vụ

7,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,2/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

Narsan

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
very rude front desk staff, do not answer your queries and will conveniently provide you with wrong information. provided wrong information to me, saying all rooms full and quote a high price for the following day, when checked on their website, saw rooms available and its much less than what they mentioned. anyway did not want to stay at that hotel. There are other decent hotels in Bellevue downtown for same price.
Lưu trú 4 đêm vào Tháng 5, 2024

6/10 - Được

Karen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Property old and run down looking.
Lưu trú 1 đêm vào Tháng 5, 2024
Christine trả lời vào 24/05/2024
Thank you so much for your comments, and we're sorry to hear that our value failed to impress you during your visit. We'll be sure to keep your comments in mind as we continue to make changes for the future. Despite this, we hope you'll consider coming back to join us again soon.

4/10 - Kém

Paras

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Old rooms, musty
Lưu trú 1 đêm vào Tháng 5, 2024
Christine trả lời vào 20/05/2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

4/10 - Kém

Kaman

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Staff are nice. The hotel is more like it’s an old town house using as a motel.
Lưu trú 4 đêm vào Tháng 5, 2024
Christine trả lời vào 20/05/2024
Thank you so much for your comments, and we're sorry to hear that our value failed to impress you during your visit. We'll be sure to keep your comments in mind as we continue to make changes for the future. Despite this, we hope you'll consider coming back to join us again soon.

10/10 - Xuất sắc

Nicole

Thích: Nhân viên & dịch vụ
Sink didn't work
Lưu trú 1 đêm vào Tháng 5, 2024
Christine trả lời vào 16/05/2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

4/10 - Kém

Christine

Khách đi công tác, Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property is very dated and run down. The paint on the doors and trim needs a serious makeover. In the room we had, the coffee maker didn’t function properly, the towels had holes and the drain in the sink required the plug to be manually lifted for the water to drain. The breakfast is in a bag that you pick up from the front desk, and hopefully the attendant isn’t in a surly mood. There is no restaurant on site but they provide coupons for one in an adjacent property, which is pretty pricey. And they charge for parking in a lot with a very poor surface. The biggest thing this property has to offer is a convenient location.
Lưu trú 1 đêm vào Tháng 5, 2024

2/10 - Tồi

Criselda

Đi cùng gia đình, Khách đi công tác
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
I was accused of breaking a lamp in the room; therefore, it was charged under the “incidentals” contract. I was there less than 24hours occupying a room. The front desk receptionist was very rude, she would not give me her name, nor let me speak to a manager, I was hung up on. If a manager is reading this, I called on 5/2/24 at 5:00 pm. If you stay at this property, I highly advise to take pictures of the room before you leave to cover yourself. It’s the housekeeper’s word against your own.
Lưu trú 1 đêm vào Tháng 4, 2024
Christine trả lời vào 04/05/2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

2/10 - Tồi

Daniel

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel needs a serious renovation
Lưu trú 1 đêm vào Tháng 4, 2024
Christine trả lời vào 02/05/2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

10/10 - Xuất sắc

Dana

Đi theo nhóm, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Christine trả lời vào 30/04/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

6/10 - Được

Debra

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Room was ok. Clean. Asked for a non-connected room but we were woken up in the middle of the night with a women yelling loudly for hours in the connected room. She sounded psychotic. Called front desk and they said no one was supposed to be in the room. Scary experience.
Lưu trú 1 đêm vào Tháng 4, 2024
Christine trả lời vào 29/04/2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Although, I am confused about your statement in regard to a connecting room as our records indicate you were placed in a non-connecting room.

10/10 - Xuất sắc

Anna, Puyallup

Thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 4, 2024
Christine trả lời vào 30/04/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

6/10 - Được

Don

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
There was only one incident during our 2 nights stay, when there’s no hot water one morning. They’re able to fixed it fairly quickly about one hour later. Otherwise this is a classic example of you got what you paid for. I don’t think front desk staff are happy with their job and it shows in their interactions with me. The property is old but pretty well maintained. The breakfast is pretty good for the money. In short, if this one fall within your budget go for it but if you can spare some extra dollars, do that instead imho.
Lưu trú 2 đêm vào Tháng 4, 2024
Christine trả lời vào 27/04/2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

10/10 - Xuất sắc

Diane, Las Vegas

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very comfortable and convenient. Close to freeway for easy access. Thought we would hear freeway noise, but we didn't. Much less expensive than other nearby hotels. No complaints of any kind. Would stay here again.
Lưu trú 4 đêm vào Tháng 4, 2024
Christine trả lời vào 21/04/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

6/10 - Được

Mollie

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location, needs remodeling… doors, rugs , bath are old. Should have free parking. Quiet , comfortable bed
Lưu trú 1 đêm vào Tháng 4, 2024
Christine trả lời vào 21/04/2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

2/10 - Tồi

Erdenejargal

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Christine trả lời vào 21/04/2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

4/10 - Kém

Vanessa, Newcastle

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Check-in was extremely slow. They charge an additional $12 fee for parking even though they don’t take any of your car information, give you a tag or display showing that you paid because you could be towed if you didn’t pay for parking. I chose not to pay and nothing happened. I feel it’s just another fee to tac on for the heck of it & most people pay it. You’re informed that you can come get a sack breakfast upon checkout if you’re interested and you check out before 10 AM. Which upon checkout, we asked if there was breakfast, & the clerk at the counter was extremely irritated that she had to put together a literal brown bag breakfast. No security in the hotel even on the door entering into the building our room was located. The doors were broken & look like they’ve been broken for a long time. The hallway to all the rooms looks like something out of a horror flick. The room was stale smell of cigarettes in a non smoking room. A lot of stains from god knows what on the carpet. Carpet was also thick and felt sticky. I did not walk barefoot for sure and my socks were black from the little time I did walk around. I chose this hotel because of its location and their rating which was not so bad paired with their so so pricing however that was a mistake. I would rather paid 30 more dollars and stayed at the Marriott next-door or even the Hilton next-door have stayed at this shady house in a good neighborhood. Sad to say but we will NEVER stay here again.
Lưu trú 1 đêm vào Tháng 4, 2024
Christine trả lời vào 15/04/2024
Thank you so much for your comments, and we're sorry to hear that our value failed to impress you during your visit. Although, I am confused on your remark about parking as our records indicate, we did not charge you for parking. Which I am assuming is because you told staff at the front desk that you did not have a vehicle to park.

10/10 - Xuất sắc

Alyssa

Lưu trú 3 đêm vào Tháng 4, 2024
Christine trả lời vào 04/05/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

10/10 - Xuất sắc

Mike

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Christine trả lời vào 14/04/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

8/10 - Tốt

Kimberly

Lưu trú 1 đêm vào Tháng 1, 2024
Christine trả lời vào 03/04/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

10/10 - Xuất sắc

Shizhaojack

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ok
Lưu trú 1 đêm vào Tháng 3, 2024
Christine trả lời vào 01/04/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

4/10 - Kém

Thomas, vancouver

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The attitude of front desk staff was not very friendly. She walked out to the front desk lazily from playing on her phone in the back and didn't have any smile on her face. Also found that the hotel has increased their parking fee to $12 per night instead of $10 as listed on Expedia. Room is old but overall reasonably clean. The most unacceptable thing is they didn't remove the leftover food from previous guests from the fridge. We were left without a fridge to use as we didn't want to touch the food left behind by other people.
Lưu trú 2 đêm vào Tháng 3, 2024
Christine trả lời vào 01/04/2024
Thank you so much for your comments, and we're sorry to hear about any lack of cleanliness during your visit. This is never our intention, and we'll be sure to have our housekeeping team look into all your comments further.

4/10 - Kém

Paige, Richland

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is very outdated and the parking situation is pretty terrible. The parking spots are very narrow, when someone pulls in next to you in a big truck, you’re not able to get into your car. But, what’s worse is the building that we were in did not have hot water. We got no warning that the Mount Baker building was having hot water issues. The gentleman in the room next to us told us that the front desk informed him that they were having intermittent hot water issues. We were never told that, and had I known that I would’ve requested to be in another building, nobody wants to take a cold shower. I would not recommend this red lion location to my worst enemy. The African-American woman at the front counter was very unfriendly, and it was clear that she did not want to be at work that day.
Lưu trú 1 đêm vào Tháng 3, 2024
Christine trả lời vào 01/04/2024
Though we're glad our location served you well, we regret that the same cannot be said about our accommodations. Our team is dedicated to guest satisfaction, so we will address your concerns accordingly and do everything possible to ensure our future guests have a much better experience. Thank you for your time.

2/10 - Tồi

Roselynn

Khách đi công tác
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When checking out. A couple had their 2 dogs with them. The woman was at the counter while the man had their 2 small dogs on a leash. He let one of them poop in the lobby on the carpet. He did pick it up. The desk lady didnt see any of it but I did mention to her when it was my time to check out. I will not be staying at the place again and will not recommend.
Lưu trú 1 đêm vào Tháng 3, 2024
Christine trả lời vào 29/03/2024
Thank you so much for your comments, and we're sorry to hear about any lack of cleanliness during your visit. This is never our intention, and we'll be sure to have our housekeeping team look into all your comments further.

6/10 - Được

Jas

Đi cùng gia đình
Thích: Sạch sẽ
I was not aware that I had to pay for parking in U.S. dollars. There was considerable amount of parking
Lưu trú 1 đêm vào Tháng 3, 2024
Christine trả lời vào 28/03/2024
We're sorry to hear about any miscommunication or issues regarding our parking policies. Please know that we do not advertise free parking and we apologize for any confusion. Thank you.

2/10 - Tồi

hannah D

Đi cùng gia đình, Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
toilet almost overflowed room smelt like stale cigarettes and door wouldn’t shut properly without being forced into place upon arriving another guest was walking their dog stopped by our room and yelled back to whoever was at their room that “they’re staying in this room” freaked me out because i was traveling by myself with my two daughters did not sleep well because of this and felt unsafe
Lưu trú 2 đêm vào Tháng 2, 2024
Christine trả lời vào 28/03/2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

4/10 - Kém

Jennifer

Đi cùng gia đình, Khách đi công tác
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was very dated. No hot water in morning, fridge froze everything, dresser back coming off with exposed nails, no elevator, parking spaces all taken by construction crew. Outside door often unsecured. Only stayed one of two nights booked.
Lưu trú 2 đêm vào Tháng 3, 2024
Christine trả lời vào 28/03/2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

8/10 - Tốt

GUI BUM

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Drain was not good.
Lưu trú 1 đêm vào Tháng 3, 2024
Christine trả lời vào 25/03/2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

10/10 - Xuất sắc

Clayton, Earth City

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 3, 2024
Christine trả lời vào 28/03/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

6/10 - Được

Anthony, Fountain Valley

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They assigned me a room that was not cleaned yet. Nuf said
Lưu trú 1 đêm vào Tháng 3, 2024
Christine trả lời vào 25/03/2024
Thank you so much for your comments, and we're sorry to hear about any lack of cleanliness during your visit. This is never our intention, and we'll be sure to have our housekeeping team look into all your comments further.

6/10 - Được

Gabriel

Khách đi công tác
This is an older facility. It was not very clean and had an odd odor to it. The vending machine was empty the entire time I was there. This place could use some work.
Lưu trú 4 đêm vào Tháng 3, 2024
Christine trả lời vào 19/03/2024
Though we're glad our location served you well, we regret that the same cannot be said about our accommodations. Our team is dedicated to guest satisfaction, so we will address your concerns accordingly and do everything possible to ensure our future guests have a much better experience. Thank you for your time.

10/10 - Xuất sắc

Anna

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very conveniently located. Clean, comfortable, quiet & safe. Excellent service. My spouse & I had an excellent overnight stay.
Lưu trú 1 đêm vào Tháng 3, 2024
Christine trả lời vào 19/03/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

8/10 - Tốt

Koji

Thích: Nhân viên & dịch vụ
I needed an electric kettle.
Lưu trú 1 đêm vào Tháng 3, 2024
Christine trả lời vào 11/03/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future

10/10 - Xuất sắc

Donald

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2024
Christine trả lời vào 11/03/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future

10/10 - Xuất sắc

Jason

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was reasonably priced and location was perfect.
Lưu trú 1 đêm vào Tháng 2, 2024
Christine trả lời vào 11/03/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future

8/10 - Tốt

Angela

Thích: Sạch sẽ
It was OK.
Lưu trú 1 đêm vào Tháng 2, 2024
Christine trả lời vào 11/03/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future

10/10 - Xuất sắc

Anthony

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to City within but off to a quieter side.
Lưu trú 1 đêm vào Tháng 2, 2024
Christine trả lời vào 11/03/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future

10/10 - Xuất sắc

Ashley

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean, nice rooms. Easy access to downtown
Lưu trú 1 đêm vào Tháng 2, 2024
Christine trả lời vào 26/02/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

10/10 - Xuất sắc

hyunju

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good value
Lưu trú 1 đêm vào Tháng 2, 2024
Christine trả lời vào 20/02/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

8/10 - Tốt

Qin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
The price was affordable and the location is very close to downtown Bellevue. However, the noises of outdated air-conditioner under the window became an issue for those who had problems in falling in sleep.
Lưu trú 1 đêm vào Tháng 2, 2024
Christine trả lời vào 19/02/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

10/10 - Xuất sắc

Tweodros, Seattle

Lưu trú 2 đêm vào Tháng 1, 2024
Christine trả lời vào 19/02/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

2/10 - Tồi

Anida

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Because I forgot to book my hotel until the day of my trip I booked this hotel hastily and had instant regrets! The front desk staff was rude and didn’t tell us we had to request room cleaning or attendance! This left us going down to the concierge to get towels ourselves! She stuck us all the way in the back of the hotel when clearly there were rooms in the front as no one was in that hotel at all! The hotel was dated, dirty, poor lighting, poor customer service, no dining, no class, every piece of furniture in that place was made for little people. They should call it red lion motel since it has cheap motel quality!!!! Needless to say will never stay here again or recommend it to anyone!!! It is suitable as a homeless shelter and that’s it! In fact they should service the community and run it as one to help the overwhelming amount of homelessness in the area!!!!
Christine trả lời vào 12/02/2024
We are sorry to hear you were not happy with the location of your room - Please know that we assign rooms based off the room type that was booked and not all buildings have that room type available, and we're sorry to hear that our value failed to impress you during your visit. We'll be sure to keep your comments in mind as we continue to make changes for the future.

8/10 - Tốt

Patricia

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 1, 2024
Christine trả lời vào 05/02/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

2/10 - Tồi

Andrea

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 1, 2024
Christine trả lời vào 31/01/2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

6/10 - Được

Chunyang

Lưu trú 1 đêm vào Tháng 1, 2024
Christine trả lời vào 31/01/2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

6/10 - Được

Keith

Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Room was average. Pillows were very comfortable. No restaurant or food on premises. Wasn't as described online or in reviews.
Lưu trú 2 đêm vào Tháng 1, 2024
Christine trả lời vào 29/01/2024
Though we're glad our location served you well, we regret that the same cannot be said about our accommodations. Our team is dedicated to guest satisfaction, so we will address your concerns accordingly and do everything possible to ensure our future guests have a much better experience. Thank you for your time.

2/10 - Tồi

Jackie

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
UNSAFE and fiflthy!
We didnt even check into the hotel. Contacted hotels.com immediately to cancel the booking. VERY unsafe, run down, fiflthy hotel with unfriendly front desk staff. I asked to see the room before we checked in. Was met with an unfriendly response, but she contacted a housekeeper to walk me there. Housekeeper was friendly. All rooms have outdoor acees with hallways open to any passerby who would want to just walk up and bang in your door or patio door. Upon looking at the room, I could see at one point the door had been kicked it and the locks had been replaced. The door jam, door itself and surrounding area had been repaired and painted over. Upon contacting hotels.com, the hotel refused to refund our money. However, hotels.com.worked with us and refunded our money. Never take your children to this hotel!! Carry a weapon on your hip. Or just simply book somewhere else so you can sleep at night.
Lưu trú 1 đêm vào Tháng 1, 2024
Christine trả lời vào 29/01/2024
Thank you for taking the time to leave a review with your concerns about our property, but I am confused in regard to the no refund as we did not charge for the same day cancellation.

8/10 - Tốt

Sandra

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The front desk staff was fantastic, great customer service. Room was good, outdated hotel and no restaurant on premise
Lưu trú 1 đêm vào Tháng 1, 2024
Christine trả lời vào 28/01/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

4/10 - Kém

Aaron

Đi cùng gia đình và trẻ nhỏ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
We woke up at 5am with no power. Had to have my daughter at a cheer competition at 6:45am. Called the front desk. Said there was no maintenance. Had to get my daughter dressed in the dark, do her makeup in the hall, and we’re finally able to get a new room so we could have electricity to plug in the curling iron. Appreciate getting a new room, but no offer to comp us a night or anything.
Lưu trú 2 đêm vào Tháng 1, 2024
Christine trả lời vào 28/01/2024
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.

8/10 - Tốt

jorge

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Christine trả lời vào 29/01/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.

10/10 - Xuất sắc

Amber

Lưu trú 1 đêm vào Tháng 1, 2024
Christine trả lời vào 25/03/2024
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.