4/10 - Kém
Michael, WIRRAL
Đi cùng bạn đồng hành
21/10/2025
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
This is NOT a 5* hotel - nearer a 4* in our view.
Room seemed well appointed although had to ask 3 times prior to arriving to have our room set up as a twin so we did not have to wait for this on arrival.
We stayed in Rm 203. The door to Rm 202 was immediately outside our room. The doors are obviously fire doors and adjusted to ensure they close/latch properly but this meant they slammed closed. Our selfish neighbours, even after we put a polite request under their door, continued to let their door slam closed behind them. This woke us several times as it shook the wall.
In first 2-3 hours of arriving we found a dirty coffee cup, a towel and a flannel with gaping holes/rips in, one of the twin hanging bedside ceiling lamps did not work. The makeup / magnifying mirror batteries were flat. This was probably because previous guests, as we did, had used this as a night light to reach the bathroom as there was no low level night light available.
When raising these issues at reception that evening, staff were unapologetic, and seemed shocked / surprised that we would want the ripped towel changing. The bedside light remained broken for the duration of our 5 night stay. The mirror batteries were replaced but only lasted 2 nights.
Irrespective of our note requesting towels not be changed during our 5 days stay unless we left them on the floor or in the bath, these were regularly changed, particularly over the weekend.
Laundry service was good and fast. Great shower.
Michael
Lưu trú 5 đêm vào Tháng 10, 2025
