4/10 - Kém
KATHY
Đi theo nhóm
17/03/2026
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our 15‑day Egypt trip ended with a disappointing stay at Oriental Rivoli Hotel in Sharm El Sheikh (March 11–15, 2026). We arrived at 1:30 a.m. and were greeted by a rude, unprofessional receptionist. The first room, 2262, was clearly used: unmade bed, beer glasses, and towels on the floor. It also had one bed instead of the two we reserved. The receptionist insisted no two‑bed rooms were available and told us to “just stay” in the used room. After nearly an hour of back‑and‑forth and being shown an inferior room in the back, we were finally given Room 2261—which did have two beds, proving availability the whole time.
For our second booking (initially for three people), our third traveler couldn’t come. We asked to adjust the reservation since it was “pay at the hotel,” but the receptionist refused and told us to deal with Expedia at 2:30 a.m. He still charged us for three people and gave us three towel keys. Minutes later, he demanded we return one key because only two guests were staying. At 2:45 a.m., he even sent the bellhop to retrieve it. We refused since we were still being charged for three.
KATHY
Lưu trú 3 đêm vào Tháng 3, 2026
