Dear Elsaid,Thank you for sharing your feedback. We apologize for if we did not meet your overall expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Piotr KupiecGeneral Manager

Dear Stephen, Thank you for your feedback. We appreciate your recognition of our privacy advantage. We understand your concern about the limited dining options, kindly be informed that within the hotel complex, there are eight restaurants that has different cuisine, this includes two of our restaurants Food Exchange and Winestone. Rest assured that we will work towards enhancing this aspect. Sincerely, Piotr KupiecGeneral Manager

Dear Kyle,We apologize for the inconvenience you experienced with cleanliness and size of the room. While we are unable to change the size of our room, we are committed in continuously enhancing our service and facilities. Your feedback is valuable to us, and we will address these issues internally. We appreciate your insights to enhance our service quality. Sincerely, Piotr Kupiec General Manager

Dear Linda Christine,Thank you for taking the time to share your experience with us. We genuinely appreciate hearing from our guests as to what aspects of their stay require further attention to improve our overall guest experience. We hope to welcome you back for an improved experience in the future.Warm regards,Piotr Kupiec, General Manager

Dear Joyce,Thank you for taking the time to tell us about your experience at the Mercure Singapore on Stevens. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.We strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that training will be set in place for improvement and the appropriate measures to address the problem to prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Warm regards,Piotr KupiecGeneral Manager

Dear Ismail,Thank you for sharing your rating on us. Please let us know if any part of the stay did not work for you and we will be happy to introduce improvement in those areas for an enhance future experience. We appreciate your kind ratings, and we hope to welcome you back again.Warm regards,Piotr KupiecGeneral Manager

Dear Sabrina,We value your feedback and we appreciate for sharing your rating on us.Sincerely, Piotr KupiecGeneral Manager

Dear Harvey, We apologize for the inconvenience with the fridge and room size. We strive for the utmost guest satisfaction. Your feedback will help us improve. Sincerely, Piotr KupiecGeneral Manager

Dear Donald,I sincerely apologize for the disturbance caused by the noise during your stay. We will address this matter with our team to ensure a more peaceful environment for our guests. Regarding breakfast, we will reinforce our procedures to maintain the food temperature consistently. Thank you for sharing your experience, and we hope to welcome you back for an improved stay.Sincerely,Piotr KupiecGeneral Manager

Dear Saeed,We value your feedback and we appreciate your rating on us. Sincerely, Piotr KupiecGeneral Manager