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Nhận xét về Harbour Hotel St Ives

4 out of 5
Harbour Hotel St Ives
The Terrace, St Ives, England

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 270/536 nhận xét" "
Đánh giá 8 - Tốt. 174/536 nhận xét" "
Đánh giá 6 - Được. 51/536 nhận xét" "
Đánh giá 4 - Kém. 32/536 nhận xét" "
Đánh giá 2 - Tồi. 9/536 nhận xét" "

9,0/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,4/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Press

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was friendly, location is convenient, bar area and workers friendly and accommodative.
Lưu trú 4 đêm vào Tháng 5, 2024
Mollie Pilkerton trả lời vào 20/05/2024
Hi Press,Thank you very much for your kind comments! We are very pleased you enjoyed your stay and we hope to see you again.Kind RegardsMollie Pilkerton, Reception Manager

2/10 - Tồi

Russell

The worst hotel room that we have stayed in. Incredibly hot and not possible to cool down even with a fan and windows open, which allowed people to look into the room, from a footpath a few metres away. This was possibly due to location near hotel swimming pool. This room should never be offered
Lưu trú 2 đêm vào Tháng 5, 2024
Mollie Pilkerton trả lời vào 20/05/2024
Hi Russell,Thank you for taking the time to write a review.I am very sorry for the issues regarding the first room allocated, I know that you were moved to a more suitable room for the second night.Kind RegardsMollie Pilkerton, Reception Manager

8/10 - Tốt

Nick

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good hotel. Great views of sea from room and restaurant. Comfortable bed. Food In restaurant was excellent. Convenient for beaches, harbour and other restaurants (but quite steep climb if not of average fitness) Room gets hot overnight (? Because of the fridge in the room) and there is no air conditioning. Nonetheless, I would go again.
Lưu trú 6 đêm vào Tháng 4, 2024
Mollie Pilkerton trả lời vào 24/04/2024
Dear Nick,Thank you for your review.I am very pleased to read you would come and stay with us again, we look forward to booking you in!Best WishesMollie Pilkerton, Reception Manager

10/10 - Xuất sắc

Anay

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The amenities and services are of high quality. The staff is very cooperative and polite. A very pleasant experience. I would love to book again.
Lưu trú 2 đêm vào Tháng 4, 2024
Mollie Pilkerton trả lời vào 15/04/2024
Dear Anay,Thank you very much for your lovely review and feedback.We hope to see you again soon.Kind RegardsMollie Pilkerton, Reception Manager

10/10 - Xuất sắc

Jacqui

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing view of the beach
Lưu trú 2 đêm vào Tháng 3, 2024
Mollie Pilkerton trả lời vào 01/04/2024
Dear Jacqui,Thank you for your 5 /5 score!We are happy you enjoyed your visit.Kind RegardsMollie Pilkerton, Reception Manager

8/10 - Tốt

Cameron

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Our hotel room was fabulous. We had a comfortable two room suite with a balcony and sweeping views of Saint Ives and the bay. However, we found the staff to be generally disinterested, and at times unhelpful. They would only do or say the bare minimum to address your requests. While one was directed to call the front desk to request various services, I had great difficulty getting anyone to ever answer that phone. I usually departed to just going and taking care of whatever the issue was myself. Love the hotel room, and the view, but the staff experience was enough that I would not likely return again.
Lưu trú 2 đêm vào Tháng 3, 2024
Mollie Pilkerton trả lời vào 28/03/2024
Dear Cameron,Thank you for your review.I am very sorry if the service from the team let down your stay, this is not our normal standard here at Harbour Hotel St Ives.I hope in the future you may consider a return visit to us, please get in touch for any future dates.Kind RegardsMollie Pilkerton, Reception Manager

10/10 - Xuất sắc

Cheryl

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Mollie Pilkerton trả lời vào 15/04/2024
Hi Cheryl,Thank you for your high scores!We hope to see you again in the future.Best Wishes Mollie Pilkerton, Reception Manager

10/10 - Xuất sắc

Mrs Melanie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What a lovely hotel. Polite and friendly staff, amazing views and so close to town.
Lưu trú 2 đêm vào Tháng 3, 2024
Mollie Pilkerton trả lời vào 07/03/2024
Hi Melanie,Thank you so much for your 5/5 score!We very much hope to see you soon.Kind Regards Mollie Pilkerton, Reception Manager

10/10 - Xuất sắc

Kayleigh

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Fab!
Loved our stay. Room was comfortable and the complimentary bottle of Prosecco was much appreciated. Had an excellent espresso martini at the bar! Spa facilities were fantastic.
Lưu trú 1 đêm vào Tháng 2, 2024
Mollie Pilkerton trả lời vào 20/02/2024
Hi Kayleigh,Thank you so much for your 10/10 review!We are so pleased you enjoyed our Hotel and we hope to see you again.Best WishesMollie Pilkerton, Reception Manager

10/10 - Xuất sắc

Jackie

Lưu trú 2 đêm vào Tháng 2, 2024
Mollie Pilkerton trả lời vào 21/02/2024
Hi Jackie,Thank you so much for your high score!Best Wishes Mollie

10/10 - Xuất sắc

Carl

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Mollie Pilkerton trả lời vào 21/02/2024
Hi Carl,We are so pleased you enjoyed your stay!Best WishesMollie

8/10 - Tốt

Emma

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lovely hotel. Tiny room, but comfortable. Beautiful views.
Lưu trú 1 đêm vào Tháng 2, 2024
Mollie Pilkerton trả lời vào 13/02/2024
Hi Emma,Thank you for your review! We are very lucky to look out over Porthminster Beach.We hope to welcome you back again.Kind RegardsMollie Pilkerton, Reception Manager

10/10 - Xuất sắc

Michelle

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Mollie Pilkerton trả lời vào 15/02/2024
Hi Michelle,Thank you so much for your score!Kind RegardsMollie

10/10 - Xuất sắc

Ramin

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Brilliant hotel
Incredible hotel - beautiful, friendly staff, great location, lovely spa and restaurant. 100% will return
Lưu trú 1 đêm vào Tháng 2, 2024
Mollie Pilkerton trả lời vào 13/02/2024
Good morning,Thank you for your 10/10 review!Please do let us know if we can assist with any future bookings.Best WishesMollie Pilkerton, Reception Manager

10/10 - Xuất sắc

Jess

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2024
Mollie Pilkerton trả lời vào 25/01/2024
Dear Jess,Thank you for your review.We hope to welcome you backBest WishesMollie Pilkerton

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Delightful
We had a wonderful stay. The spa facilities were amazing and the breakfast was varied and tasty. Our room was very warm and the window open was too noisy so would pay for sea view room next time. Staff were very attentive and offered fans and checked heating for us. We would stay again.
Lưu trú 2 đêm vào Tháng 1, 2024
Mollie Pilkerton trả lời vào 25/01/2024
Dear Guest,Thank you very much for your 10/10 review! We are so pleased you enjoyed your stay and we hope to see you again.Kind RegardsMollie Pilkerton, Reception Manager

10/10 - Xuất sắc

Alexander

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Spacious room. Great service. Wonderful view of the beach. St Ives is in short walking distance.
Lưu trú 1 đêm vào Tháng 12, 2023
Mollie Pilkerton trả lời vào 03/01/2024
Hi ALexander,Thank you so much for your 5/5 review!I hope to welcome you back in the future.Best Wishes Mollie Pilkerton, Reception Manager

10/10 - Xuất sắc

Kim

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Amazing service from check in to departure, simply beautiful
Lưu trú 2 đêm vào Tháng 12, 2023
SHH Crew trả lời vào 18/12/2023
Dear Kim, Thank you for taking the time to leave us a lovely review! We are so pleased to read you truly enjoyed your stay with us and we look forward to welcome you again soon through our doors. Kind Regards,

10/10 - Xuất sắc

Carl

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023
SHH Crew trả lời vào 18/12/2023
Dear Carl, Thank you for taking the time to leave us a lovely review! We are so pleased to read you truly enjoyed your stay with us and we look forward to welcome you again soon through our doors. Kind Regards,

10/10 - Xuất sắc

Marc

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Faultless
Lưu trú 2 đêm vào Tháng 11, 2023
SHH Crew trả lời vào 18/11/2023
Hi there!Thank you so much for leaving us an amazing feedback! We look forward to welcome you again soon!Kind Regards,

8/10 - Tốt

Roy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 11, 2023
SHH Crew trả lời vào 18/11/2023
Hi there!Thank you so much for leaving us your feedback! We look forward to welcome you again soon!Kind Regards,

10/10 - Xuất sắc

Mike

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property very clean, staff polite, very good Breakfast with poached eggs cooked perfectly. One recommendation I would make is to have a light on the dressing table mirror for when applying make up or drying my hair.
Lưu trú 2 đêm vào Tháng 11, 2023
Mollie Pilkerton trả lời vào 09/11/2023
Hi Mike,Thank you for your review,We are pleased to read you enjoyed your stay and will ensure your comments about a mirror are passed on to see if we are able to do this.Best WishesMollie PilkertonReception Manager

8/10 - Tốt

Briony

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful St Ives. Lovely hotel and great staff. Not very impressed with the spa this time. Hoards of children took over facilities although not actually allowed. No supervision and steam room didn’t work on 2 occasions as staff do not carry out checks. Spas are for adults to relax. Leisure Centres are for children to let off steam
Lưu trú 3 đêm vào Tháng 10, 2023
Mollie Pilkerton trả lời vào 09/11/2023
Hi Briony,Thank you for your review.As a family friendly hotel we do permit children to use the pool area for a short time each day, we apologise if this impacted on your enjoyment of the spa.We do hope to see you again soon.Kind RegardsMollie PilkertonReception Manager

10/10 - Xuất sắc

Mark

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
One minor concern for room 308. The floodlight illuminating the hotel signage outside beamed brightly into the room in the evening, even with shutters fully closed. On the plus side the complimentary decanter of gin was a beautiful touch as was the valet parking. Gorgeous views of the beach and region. Staff service could not be faulted...
Lưu trú 2 đêm vào Tháng 10, 2023
Mollie Pilkerton trả lời vào 09/11/2023
Hi Mark,Thank you so much for your 5 out of 5 review!I have passed your comments about the light onto our maintenance team to investigate and see if this is something we can change for future guests.We hope to see you again in the future.Kind RegardsMollie PilkertonReception Manager

10/10 - Xuất sắc

Matthew

Lưu trú 3 đêm vào Tháng 10, 2023
Mollie Pilkerton trả lời vào 09/11/2023
Dear Matthew,Thank you for your 10/10 review.We very much hope to see you again.Kind RegardsMollie PilkertonReception Manager

10/10 - Xuất sắc

Pauline

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel with amazing views. Great staff and loved spa facilities. Nice walk down to harbour with all that has to offer. Highly recommend.
Lưu trú 4 đêm vào Tháng 10, 2023
Mollie Pilkerton trả lời vào 09/11/2023
Hi Pauline,Thank you for your 5 out of 5 review!I am very pleased you enjoyed your time in St Ives.We hope to welcome you back in the future.Kind RegardsMollie Pilkerton

6/10 - Được

Heather

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 10, 2023
SHH Crew trả lời vào 18/11/2023
Dear Heather, Thank you so much for taking the time to leave us your feedback. Should you wish to share more about your experience please do get in touch. Kind Regards,

10/10 - Xuất sắc

Daniel

Lưu trú 2 đêm vào Tháng 10, 2023
SHH Crew trả lời vào 18/11/2023
Hi there!Thank you so much for leaving us an amazing feedback! We look forward to welcome you again soon!Kind Regards,

8/10 - Tốt

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 10, 2023
SHH Crew trả lời vào 18/11/2023
Hi there!Thank you so much for leaving us an amazing feedback! We look forward to welcome you again soon!Kind Regards,

10/10 - Xuất sắc

Lance

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 10, 2023
SHH Crew trả lời vào 18/11/2023
Hi there!Thank you so much for leaving us an amazing feedback! We look forward to welcome you again soon!Kind Regards,

8/10 - Tốt

David, Northville

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice stay. Rooms were clean although rather small. Parking is challenging around St. Ives so valet parking was helpful. Cost is 10#/day.
Lưu trú 1 đêm vào Tháng 10, 2023
Mollie Pilkerton trả lời vào 25/10/2023
Hi David,Thank you for your review.We are pleased you enjoyed your stay with us, and we hope to welcome you back.Kind RegardsMollie PilkertonReception Manager

10/10 - Xuất sắc

Mark

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall clean tidy and staff were polite and respectful
Lưu trú 3 đêm vào Tháng 10, 2023
St Ives Harbour Crew trả lời vào 23/10/2023
Dear Mark,thank you for taking the time to leave us your feedback. We are so pleased to read you fully enjoyed your stay with us! We look forward to welcome you again soon!

10/10 - Xuất sắc

Nathan

Lưu trú 1 đêm vào Tháng 10, 2023
St Ives Harbour Crew trả lời vào 23/10/2023
Dear Nathan,thank you for taking the time to leave us your feedback. We are so pleased to read you fully enjoyed your stay with us! We look forward to welcome you again soon!

8/10 - Tốt

Nick

Đi cùng bạn đồng hành
Great location and views although it’s a bit of a walk back up the hill from the harbour front. We are in our 50’s and was fine. Room was excellent. I liked the staff. Bit of a wait for food at breakfast when it gets busy. I would go again.
Lưu trú 6 đêm vào Tháng 10, 2023
St Ives Harbour Crew trả lời vào 13/10/2023
Dear Nick, Thank you for taking the time to leave us your lovely feedback. We look forward to welcome you again.Kind Regards,

8/10 - Tốt

annalisa

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 10, 2023
St Ives Harbour Crew trả lời vào 13/10/2023
Dear Annalisa, Thank you for taking the time to leave us your lovely feedback. We look forward to welcome you again.Kind Regards,

10/10 - Xuất sắc

Mudassar

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
excellent location lovely views
Lưu trú 3 đêm vào Tháng 9, 2023
SHH Crew trả lời vào 01/10/2023
Dear Mudassar, Thank you so much for taking the time to leave us your amazing feedback! We are so pleased to read you fully enjoyed your stay with us. We very much look forward to welcome you again soon through our doors. Kind Regards, St Ives Harbour Hotel

10/10 - Xuất sắc

hywel

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
SHH Crew trả lời vào 30/09/2023
Dear Hywel, Thank you so much for taking the time to leave us your amazing feedback! We are so pleased to read you fully enjoyed your stay with us. We very much look forward to welcome you again soon through our doors. Kind Regards,

8/10 - Tốt

Gary

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Weekend Away
Overall our stay was very good, room with a sea view was amazing - small but fine and the bathroom was spacious, clean and shower excellent. Great location with only a 10 minute walk into St Ives and parking was very useful and no hassle with the drop off area adjacent to the hotel entrance. Our only disappointment was the cooked breakfast on our first morning which was lukewarm and it looked like they were short staffed with only one taking orders and serving and there was a large wedding party to attend to?. Other than that we would highly recommend.
Lưu trú 2 đêm vào Tháng 9, 2023
SHH Crew trả lời vào 27/09/2023
Dear Gary, Thank you for taking the time to leave us your feedback!We are very pleased to read you enjoyed your stay with us and we look forward to welcome you back soon!Kind Regards,

6/10 - Được

Jon, Fargo

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 9, 2023
Sofia CG (Operations Manager) trả lời vào 27/09/2023
Dear Jon, Thank you for taking the time to leave us your feedback.Should you wish to share more about your experience do not hesitate to get in touch. Kind Regards,

8/10 - Tốt

Jacqueline

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel with friendly staff. Very convenient for beach and town
Lưu trú 3 đêm vào Tháng 9, 2023
SHH Crew trả lời vào 14/09/2023
Dear Jacqueline,Thank you for taking the time to leave us your feedback!We are so pleased to read you enjoyed your stay with us! We look forward to welcome you back again soon! Kind Regards,

10/10 - Xuất sắc

Bev

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved all aspects of the hotel staff very helpful The breakfast could me better my husband spotted mouldy bread by the toaster and the full English breakfast was not the best
Lưu trú 2 đêm vào Tháng 9, 2023
SHH Crew trả lời vào 14/09/2023
Dear Bev, Thank you for taking the time to leave us your feedback!We are so pleased to read you enjoyed your stay with us! Pleas know we have passed on your comments to our head chef for further review. We look forward to welcome you back again soon! Kind Regards,

10/10 - Xuất sắc

James

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
With exception of a messed up reservation I would give this hotel 5 stars
Lưu trú 2 đêm vào Tháng 9, 2023
SHH Crew trả lời vào 14/09/2023
Dear James, Thank you for taking the time to leave us your feedback!We are so pleased to read you enjoyed your stay with us! We look forward to welcome you back again soon! Kind Regards,

10/10 - Xuất sắc

Terence

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Value for money .. Helpful staff at reception and restaurant .
Lưu trú 4 đêm vào Tháng 8, 2023
SHH Crew trả lời vào 06/09/2023
Dear Terence, Thank you so much for taking the time to leave us a lovely review. We are so pleased to read you had a great stay with us and we very much look forward to welcome you again soon! Kind Regards,

8/10 - Tốt

Alan

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great but…
To be fair the hotel is quite nice. It’s in a great location. I have a bit of a gripe about the car parking valet service. Firstly I wasn’t aware it was £10 per night. They take your car and put it on a bit of private land down by the station and we could see it from our sea view room. I spoke to reception on Saturday evening asking that our car can be brought up so we could leave at 7am Sunday morning. I was assured this would be done but come the morning it was still there. I spoke to the night manager about it and he said he couldn’t leave the hotel so basically I had to go down and get it myself. Not in itself a hardship but I didn’t get the service I expected and it was annoying. Then we found the radio and media centre wasn’t working. I can’t blame them but it was fine when we arrived. I found the food quite expensive too with an ‘optional service charge’ which was nearly an extra £10 per night. You can’t really take it off without looking mean but it sure racks up the bill! Otherwise it wasn’t too bad but we prefer Salcombe.
Lưu trú 4 đêm vào Tháng 8, 2023
Sofia CG (Operations Manager) trả lời vào 06/09/2023
Dear Alan, Thank you for taking the time to leave us your feedback. We are pleased to read you enjoyed different aspects of your stay and please know all your comments have been passed through the relevant heads of department for further review and improvement. Thank you once again. Kind Regards,

8/10 - Tốt

Richard

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 8, 2023
SHH Crew trả lời vào 18/11/2023
Hi there!Thank you so much for leaving us an amazing feedback! We look forward to welcome you again soon!Kind Regards,

8/10 - Tốt

Khách đã xác thực

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Overall good.
We recently stayed here for August bank holiday weekend. We have been here a couple of times before as it’s in an excellent location - walking distance into all the shops & restaurants of St Ives and includes valet car parking which is perfect. We were first put into a room which was a spacious bedroom size, however the bath shower and toilet were squeezed into a tiny space. Hardly any room to move. The staff were very friendly and helpful and we were able to move to a different room on the second night which was much bigger and more comfortable. Slightly disappointed in the cleanliness of both the rooms though, the fans in the rooms were thick with dust. The bath plug and doorstop were broken. One of the fans in the first room was broke.
Lưu trú 3 đêm vào Tháng 8, 2023
Mollie Pilkerton trả lời vào 05/09/2023
Good afternoon,Thank you for your review.I am pleased we were able to move you to a better sized room, but saddened to read there were housekeeping issues with both rooms, we will address this with the team.We hope to welcome you back to Harbour Hotel, St Ives in the future.Kind RegardsMollie PilkertonReception Manager

8/10 - Tốt

Khách đã xác thực

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
Excellent location and great view!! I wanted to rate it 5* but we had some problems with the parking. The parking was a nightmare, it took us quite a lot of time when we arrived. And we waited for 45 minutes after check-out but we still couldn’t get our car back:( We almost missed our lunch booking. We came back again after lunch and it still took ages to get our car back. And it took ages to pay at check-out. The breakfast was lovely but we waited for 30 minutes to get our food. Short staffed?
SHH Crew trả lời vào 28/08/2023
Dear Wong Lee, Thank you for taking the time to leave us your feedback. We are pleased to read you enjoyed your overall stay with us and we do look forward to welcome you back again soon! Kind Regards,

4/10 - Kém

Sadie

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I’ve stayed at this hotel before and things have always been fine, a decent mid hotel. However, this trip has been awful. I booked a double room as I needed a desk to work from. The double room I was given was half the size of the one I had stayed in previously, which was a bit odd. I had booked an extra night due to a train strike which was a single room. When I was moved to this room it was exactly the same size as the double! So don’t waste your money. The hotel has old sash windows as it’s so noisy. Either street side or bar side, you can listen to people scream and yell, play music etc constantly. Not great for relaxing or for working. The staff are all very nice but it doesn’t seem like there’s any authority and it’s luck of the drawer whether you get a room that’s quiet and spacious or tiny and loud. I will be making a complaint as you can’t charge people for a room that is supposedly bigger when it’s the same size, it’s doesn’t make sense. I also think guests would have an overall better experience if staff were able to handle some of the antisocial behaviour that went on, rather than just being passive to it.
Lưu trú 3 đêm vào Tháng 8, 2023
Sofia CG (Operations Manager) trả lời vào 28/08/2023
Dear Sadie, Thank you for taking the time to leave us your feedback. Due to the layout of our Victorian building not all rooms have exactly the same size but we can guarantee that Single rooms are smaller than our doubles. We do not normally receive noise complaints from any of our rooms but please rest assured we will look further into it. If there is anything I can help with please do not hesitate to get in touch. Kind Regards,

10/10 - Xuất sắc

paul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 8, 2023
SHH Crew trả lời vào 28/08/2023
Dear Paul, Thank you so much for taking the time to leave us your feedback! We are pleased to read you enjoyed your stay with us and we look forward to welcome you back again soon! Kind Regards,

8/10 - Tốt

Amanda

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice stay
We stayed for a wedding (Thursday to : Sunday). We had a room on 3rd floor over the main road. It was a nice room but hot so needed the window open but the noise of the road was too much! Nice room but needs safety rail for exiting the shower. Also the shower pressure was terrible so much that I went to use the gym showers instead to wash my hair!!
Lưu trú 3 đêm vào Tháng 8, 2023
Mollie Pilkerton trả lời vào 26/08/2023
Hi Amanda,Thank you for taking the time to leave us a review.We are very sorry for the issues with the noise and the shower, we would love for you to stay again and we will ensure an alternative room is allocated.Best WishesMollie PilkertonReception Manager