Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words about our front desk staff and the overall friendliness of our team. It's always our goal to provide exceptional customer service to all our guests.We apologize for the inconvenience you experienced regarding the cleanliness of the carpets in your room. Maintaining a clean and comfortable environment is a top priority for us, and we regret that we fell short in this aspect during your stay. Rest assured, we have addressed this issue with our housekeeping team to ensure that all areas of our property meet our high standards of cleanliness.We are truly sorry for the disturbance caused by the smell of marijuana during your stay. While this was beyond our control, we understand the impact it had on your comfort and relaxation. Please know that we take such matters seriously and have taken steps to mitigate any similar occurrences in the future.Once again, we apologize for any inconvenience you experienced and hope that it did not overshadow your overall experience with us. We value your feedback and will use it to improve our services for all our guests.If your travels bring you back to the St Louis area, we would be delighted to welcome you again and ensure you have a flawless stay.Warm regards,Tiana NelsonGeneral Manager

Thank you so much for taking the time to share your feedback with us and for your generous 5/5 rating! We're thrilled to hear that you had an overall positive experience during your stay with us.Your kind words about our friendly staff and excellent customer service mean a lot to us. We strive to create a welcoming atmosphere for all our guests, and it's rewarding to know that our efforts have been appreciated..We hope to have the pleasure of welcoming you back to Best Western Kirkwood in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Tiana NelsonGeneral Manager

Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience did not meet your expectations and apologize for any inconvenience you encountered during your stay.We understand the importance of accurately representing our property through photos, and we regret that the images did not align with your experience. We will review our website and ensure that our photos accurately reflect the accommodations and amenities we offer.Regarding the pet fee, we sincerely apologize for any confusion or inconvenience this may have caused. We strive to be transparent about our policies, and we regret any miscommunication in this instance. Your feedback is valuable to us, and we will use it to improve our communication and booking processes moving forward.We appreciate your honesty and hope that you will consider giving us another opportunity to exceed your expectations in the future. If you decide to visit us again, please don't hesitate to contact us directly, and we will do our best to ensure a more enjoyable stay.Warm regards,Tiana Nelson

Thank you for taking the time to share your feedback with us. We appreciate your honest review and regret to hear that your recent stay with us was not as exceptional as we strive for it to be.We apologize for any inconvenience you experienced with the breakfast and for the impression that our staff member made on your children. Providing a welcoming and accommodating environment for all our guests, including families, is a top priority for us, and we're truly sorry if we fell short in this regard. We will address this issue with our team to ensure that all guests feel valued and respected during their time with us.We're also sorry to hear about the unusual smell in your room and the difficulty you encountered with the AC. Maintaining a comfortable and odor-free environment is essential to us, and we will investigate these matters further to ensure they are promptly addressed.Your feedback is invaluable to us as it helps us identify areas for improvement, and we're committed to taking the necessary steps to enhance the overall guest experience.We hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future. If you decide to visit us again, please don't hesitate to reach out to us directly, and we will do everything we can to make your next stay with us truly fantastic.Warm regards,Tiana NelsonGeneral Manager

Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our nice rooms, wonderful dining options, and found our hotel to be clean, comfortable, and reasonably priced. Providing a pleasant and satisfying experience for our guests is always our top priority, and we're delighted that we could meet your expectations in these areas.We apologize for any inconvenience you experienced with the breakfast service. Ensuring that all items are replenished promptly is important to us, and we regret falling short of this standard during your visit. Your feedback has been shared with our breakfast team, and we will take immediate steps to address this issue to ensure a consistently excellent breakfast experience for all our guests.We truly appreciate your valuable feedback, as it helps us identify areas for improvement and continue to enhance the overall guest experience. We hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Tiana NelsonGeneral Manager

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our front staff member. Providing polite and professional service to all our guests is always our top priority, regardless of how busy it may be. We appreciate your feedback and look forward to welcoming you back again soon! Thomas Oberle AGM Best Western Kirkwood

We're delighted to hear that you found our establishment nice and very clean! Maintaining a welcoming and hygienic environment is essential to us. Thank you for recognizing the efforts of our staff in providing friendly service. Your feedback means a lot to us, and we hope to have the pleasure of serving you again in the future! Thomas Oberle AGM Best Western Kirkwood

We're glad to have been able to provide you with a comfortable and convenient place to stay during what must have been a challenging time for you. Your well-being and peace of mind are important to us, and we're honored that you chose our hotel as your refuge during this period. If there's anything else we can do to make your stay more comfortable or if you need any assistance, please don't hesitate to reach out. Wishing your husband a speedy recovery, and we hope to welcome you back under happier circumstances in the future. Thomas Oberle AGM Best Western kirkwood

Thanks for the Great review!!! We look forward to seeing you again soon!!!! Thomas Oberle AGM Best Western Kirkwood

Thank you for sharing your feedback with us. We apologize for any disappointment you experienced during your stay. Your comments about the need for updates and improvements to our breakfast offerings are duly noted, and we'll certainly take them into consideration as we strive to enhance the guest experience. We regret that the coffee did not meet your expectations and will explore ways to improve its quality. Your input is invaluable to us, and we hope to have the opportunity to exceed your expectations in the future. Thomas Oberle AGM Best Western Kirkwood

Thank you so much for sharing your experience with us! We're delighted to hear that your daughter enjoyed her stay with us. Providing a positive and memorable experience for our guests, especially the little ones, is what we strive for. We hope to welcome you and your family back for another wonderful stay soon! Thomas Oberle AGM Best Western Kirkwood

Thank you for sharing your wonderful experience with us! We're thrilled to hear that Tommy provided exceptional service during your stay and that you enjoyed the amenities and convenience our hotel has to offer. It's fantastic to know that you found the breakfast options satisfying and that our location suited your needs perfectly. We appreciate your kind words and recommendation, and we look forward to welcoming you back on your next visit. Cheers to more great stays with us! Thomas Oberle AGM Best Western Kirkwood

Thanks for the good Review.... We look forward to seeingyou next time you're in town!!!! Thomas Oberle AGM Best western Kirkwood

Thanks for the good Review.... We look forward to seeingyou next time you're in town!!!! Thomas Oberle AGM Best western Kirkwood

Thanks for the good Review.... We look forward to seeingyou next time you're in town!!!! Thomas Oberle AGM Best western Kirkwood

Thanks for the great review!!!! We look forward seeing you next time you're in town!!!! Thomas Oberle AGM Best Western Kirkwood

Thanks for the great review!!!! We look forward seeing you next time you're in town!!!! Thomas Oberle AGM Best Western Kirkwood

We appreciate you taking the time to share your experience with us. We're glad to hear that you enjoyed the convenience of our location near stores and restaurants. However, we're truly sorry to learn that your stay did not meet your expectations.We apologize for the inconveniences you encountered with the condition of the hotel. Your feedback regarding the backdoor, parking, and maintenance of the grounds is valuable, and we will address these issues promptly to ensure a better experience for future guests.Regarding the odor you mentioned, we sincerely apologize for any discomfort this caused. We strive to provide a pleasant and welcoming environment for all our guests, and we regret that this aspect fell short during your stay.Please know that your feedback has been taken seriously, and we will work diligently to make necessary improvements. We hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Thomas Oberle AGM Best Western Kirkwood

Thank you for sharing your feedback with us. We're pleased to hear that you found the price to be reasonable and in line with your expectations. While we understand that our property may be older, we strive to provide excellent value and comfort to all our guests.Your understanding of the property's condition in relation to the price is appreciated. We continuously work to maintain and improve our facilities to ensure a pleasant stay for our guests.If there's anything specific you feel we could enhance to further improve your experience, please don't hesitate to let us know. We value your input and hope to welcome you back for another enjoyable stay in the future. Thomas Oberle AGM Best Western Kirkwood

Thanks for the good review!!! We look forward to seeing you again soon!!! Thomas Oberle AGM Best Western Kirkwood

Thanks for the good review!!! We look forward to seeing you again soon!!! Thomas Oberle AGM Best Western Kirkwood

We appreciate your feedback regarding the lack of a designated pet area at our hotel. Ensuring a comfortable and accommodating stay for all guests, including those traveling with pets, is important to us. We will certainly take your suggestion into consideration as we strive to continuously improve our amenities and services. Thank you for bringing this to our attention, and we hope to welcome you and your furry friend back soon. Thomas Oberle AGM Best Western Kirkwood

I'm sorry to hear about your disappointing experience at the hotel. It sounds like you encountered a multitude of issues that significantly impacted your stay. Poor Wi-Fi connectivity, unpleasant odors, drainage problems, and cleanliness issues are certainly not reflective of the quality and standards we strive to maintain.Your feedback regarding the check-in process and the staffing situation is duly noted. It's concerning to hear that our team seemed overwhelmed and unable to provide the level of service and attention our guests deserve.Rest assured, we take all guest feedback seriously and will be addressing these concerns with our management and staff to ensure improvements are made promptly. Your comfort and satisfaction are of utmost importance to us, and we sincerely apologize for falling short of your expectations.We hope you will give us another opportunity to provide you with the excellent experience you deserve should your travels bring you back to the area. If you would like to discuss your experience further or have any additional feedback, please feel free to reach out to our management team directly. Thank you for bringing these issues to our attention. Thomas Oberle AGM Besr Western Kirkwood

Thanks for the great review!! We look forward to seeing you next time you're in town!!! Thomas Oberle AGM Best Western Kirkwood

Thanks for the great review.. We look forward to seeing you again soon!!!! Thomas Oberle AGM Best Western Kirkwood

Thanks for the Great review!!! We look forward to seeing you again soon!!!! Thomas Oberle AGM Best Western Kirkwood

Thanks for the great review!! We look forward to seeing you next time you're in town!!! Thomas Oberle AGM Best Western Kirkwood

We're truly sorry to hear about your discomfort during your stay. Your feedback is invaluable to us, and we apologize that the beds did not meet your expectations. Rest assured, we take your comments seriously and will address this issue promptly with our housekeeping and maintenance teams to ensure that all our guests enjoy a comfortable and restful stay. We appreciate your honesty and hope to have the opportunity to welcome you back for a much-improved experience in the future. Thomas Oberle AGM, Best Western Kirkwood

Thanks for your great review.. We'll see you next time your're in town!!! Thomas Oberle AGM, Best Western Kirkwood

Thank you for taking the time to share your feedback with us. I'm glad to hear that you found the room to be nice, clean, and comfortable. However, I'm truly sorry to learn about the issues you experienced with our night staff and the hot water during your stay. Providing exceptional service and ensuring guest satisfaction are our top priorities, and it's disheartening to hear that we fell short in meeting your expectations in this regard. I apologize for the inconvenience you experienced during your stay. We value your feedback as it helps us improve our services and better meet the needs of our guests. If you decide to give us another chance, please don't hesitate to reach out to me directly, and I will personally ensure that your next stay with us exceeds your expectations.Warm regards,Tommy OberleAssistant General Manager

Thanks for your great review.. We'll see you next time your're in town!!! Thomas Oberle AGM, Best Western Kirkwood

Thank you for taking the time to provide feedback on your recent stay with us. I'm truly sorry to hear that you found our staff to be rude during your visit. Providing exceptional service and ensuring that our guests feel welcome and valued are our top priorities, and it's disheartening to learn that we fell short in meeting your expectations in this regard.We genuinely appreciate your feedback as it helps us identify areas for improvement and enhance the overall guest experience. If you decide to give us another chance, I assure you that we will do everything in our power to ensure that your next stay with us is nothing short of exceptional.If you would like to discuss your experience further or if there's anything else we can do to make amends, please don't hesitate to reach out to me directly. Your satisfaction is of the utmost importance to us, and we would welcome the opportunity to regain your trust and exceed your expectations in the future.Warm regards,Tommy OberleAssistant General Manager

Thanks for your great review.. We'll see you next time your're in town!!! Thomas Oberle AGM, Best Western Kirkwood

Thanks for the great review!! Hope to see again soon!!Thomas OberleAGMBest Western Kirkwood

Thanks for the great review!!!! We look forward seeing you next time you're in town!!!! Thomas Oberle AGM Best Western Kirkwood

We sincerely apologize for the inconvenience you experienced during your stay regarding the hot water issue. Rest assured, we've addressed the matter with our team to ensure it doesn't recur. We appreciate your feedback and hope to have the opportunity to make it right for you in the future.Tommy- AGM

Thanks for the good review!! We look forward to seeing you again!!Tommy- AGM

Thanks for the good review!! We look forward to seeing you again!!Tommy- AGM

Thanks for the good review!! We look forward to seeing you again!!Tommy- AGM

We're deeply sorry for the disappointing experience you had with our morning breakfast staff. Providing exceptional customer service is paramount to us, and we will address this issue immediately to ensure it does not recur. Your feedback is invaluable, and we sincerely apologize for any inconvenience caused.Tommy- AGM

Thanks for the good review!! We look forward to seeing you again!!Tommy- AGM

Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Thanks for the good review!!! We look forward to seeing you again!!Tommy-AGM

Thanks for the 5 stars!!! We look forward to seeing you again soon!!!Tommy- AGM

We're truly sorry for the inconvenience you faced with the lack of hot water on the 5th floor. Rest assured, we're swiftly addressing this issue to ensure it doesn't happen again. Your feedback is invaluable, and we appreciate your patience and understanding.Tommy-AGM