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Nhận xét về Comfort Inn & Suites Statesboro - University Area

2.5 out of 5

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 161/551 nhận xét" "
Đánh giá 8 - Tốt. 195/551 nhận xét" "
Đánh giá 6 - Được. 110/551 nhận xét" "
Đánh giá 4 - Kém. 53/551 nhận xét" "
Đánh giá 2 - Tồi. 32/551 nhận xét" "

7,6/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

7,2/10

Tiện nghi, dịch vụ

7,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,4/10

Thân thiện với môi trường

Nhận xét

4/10 - Kém

LAWANA

Đi cùng gia đình, Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was in a great location in reference the needs of our visit but the hotel terribly needs remodeling. The room we received had a toilet seat that was peeling badly, wouldn’t dare sit on it cleaned or not. The hallways smelled old dirty and the grounds were not kept. The staff was helpful with providing another room but there has to be some plans for remodeling especially for the cost nightly.
Lưu trú 2 đêm vào Tháng 5, 2024
Hotel Manager. trả lời vào 22/05/2024
Dear Guest,Thank you for providing the review. I am sorry for the negative experience you had due to the cleanliness and maintenance issues of amenities. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

10/10 - Xuất sắc

Reaver

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great as usual
Lưu trú 1 đêm vào Tháng 5, 2024
Hotel Manager. trả lời vào 10/05/2024
Dear Guest,Thank you for the review. We are happy to hear that you enjoyed your stay. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Gwendolyn

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice
Lưu trú 1 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 02/05/2024
Dear Gwendolyn,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager

6/10 - Được

Najwa

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Well what I’ll say is that the service was good. What u would want to expect when staying at a hotel at check in. Room was clean. As far as the front area, and the first building cause there are two buildings. The front area/ check in/lounge/ breakfast area. Looked terrible. Made you want to turn around and leave. Old torn up chairs. Just old furniture that’s was obviously trash. Like really? You all can’t afford new chairs. There also is a weird smell in the first building. Overall it was the options for this area and ga. We were here for a family gathering and that’s all there was. The price did not match the stay. Actually from what I heard from other family members who stayed in other hotels that’s how it is at most of the places. You don’t get what you paid for so lower expectations. Quick place to lay your head.
Lưu trú 2 đêm vào Tháng 4, 2024
Hotel Manager. trả lời vào 27/04/2024
Dear Najwa,Thank you for commenting. It's nice to see that you found our service good, clean room. But, we apologize that we let you down in some way. We have taken note of these comments to make sure we do better than ever for future guests. Our goal is to provide a consistently superior guest experience. I hope that you will try us again.Sincerely,Hotel Manager.

4/10 - Kém

Aslihan

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room smelled like urine. The armchair was very dirty. I had to cover the armchair with bath towels. The shower was also dirty, especially the bottom of the glass door. Breakfast was not good. They serve very bad and the same kinds of sausages and eggs every day.
Lưu trú 7 đêm vào Tháng 4, 2024
Hotel Manager. trả lời vào 27/04/2024
Dear Guest,Thank you for staying with us. We sincerely apologize for the issues you encountered during your time at our facility. Your comments regarding the cleanliness of the room, particularly the odor and the state of the armchair, have been duly noted. We will address these concerns immediately to ensure that such problems are not repeated in the future. We appreciate your input and will take it into consideration as we strive to improve our offerings. We value your presence and request you visit our property once again.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Charme

Đi cùng gia đình và trẻ nhỏ
Pool wasn’t open so that was disappointing .
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager. trả lời vào 22/04/2024
Dear Guest,Thank you for the review. I’m pleased you had a good experience with us. We will use your comments and make decisions every day that lead us closer and closer to being the best hotel in the area. We're committed to our goal of a perfect stay for you next time. I hope that we have the opportunity to serve you.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Robert

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The atmosphere was peaceful. The staff was professional but friendly as well. Felt welcome.
Lưu trú 3 đêm vào Tháng 3, 2024
Hotel Manager. trả lời vào 10/04/2024
Dear Guest,Thank you for the great comments. We are delighted to hear that you found the atmosphere at our hotel to be peaceful and that our staff provided a professional yet friendly experience. Creating a welcoming environment for our guests is one of our top priorities, and we are thrilled that you felt welcome during your stay. We hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Manager.

6/10 - Được

Ellen, Green Bay

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
My room smells awful. Like a bunch of deodorizer sprayed to cover up an old smokey smell. I have asthma and this is really getting to me. If I wasn’t so tired I would have left and found another hotel. I’ve never had this experience with a Comfort Suites. Really disappointed and I definitely would not book here again.
Lưu trú 1 đêm vào Tháng 3, 2024
Hotel Manager. trả lời vào 01/04/2024
Dear Guest,Thank you for staying with us. I am sorry to hear your experience with us was not what it should have been. I have taken your comments and passed them on to our housekeeping department. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I really hope that you will give us another try.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Ray

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good customer service
Lưu trú 1 đêm vào Tháng 3, 2024
Hotel Manager. trả lời vào 20/03/2024
Dear Guest,Thank you for your kind review. I am happy that you found good customer service and had a good experience. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to serving you the next time you’re through our area.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Beverly

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was right off the highway with easy on/off access, but wasn't noisy. The room smelled a little musty (not unusual in the humid deep south) but was otherwise fine. Very friendly staff.
Lưu trú 3 đêm vào Tháng 3, 2024
Hotel Manager. trả lời vào 12/03/2024
Dear Guest,Thank you for commenting. We are thrilled to hear that you had a wonderful stay and appreciated the friendly staff, great location, and enjoyable experience. Guests who trust us with their business are usually satisfied and happy. Our mission is to provide the best service and ensure that our guests rate us as the most comfortable hotel in the area. We are committed to ensuring that you have a great stay with us. I hope that we have the opportunity to serve you again.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Reaver

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
bathrooms can be clean a little better
Lưu trú 1 đêm vào Tháng 1, 2024
Hotel Manager. trả lời vào 07/03/2024
Dear Guest,Thank you for the review. I am glad that you had a nice experience with us. Guests who choose our hotel are mostly happy and satisfied. Every day we take committed actions to ensure that we are the best hotel in the area. We're evolving over time and can be sure that your next stay will be nice. I hope that you will choose to stay again.Sincerely,Hotel Manager.

8/10 - Tốt

Rajasekhar

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Most of the hotels in this town are old properties. This is slightly better of the lot with cleaner rooms and good breakfast. Some spotty areas look old and smelly, but nothing that inconveniences you. Breakfast was very good and the staff is very nice and helpful. Overall, the stay was comfortable.
Lưu trú 2 đêm vào Tháng 2, 2024
Hotel Manager. trả lời vào 04/03/2024
Dear Rajasekhar,Thank you for the review. We are delighted to hear that you had a fantastic experience with our helpful staff, clean rooms, and enjoyable breakfast. But, we regret some cleanliness and maintenance concerns of amenities. Nothing is more important to us than a pleasant guest experience. I hope you will try us again soon and see that we’re always changing and improving to serve guests better. Sincerely,Hotel Manager.

10/10 - Xuất sắc

Nichole

Lưu trú 1 đêm vào Tháng 2, 2024
Hotel Manager. trả lời vào 21/03/2024
Dear Guest,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Overall good place. Chair in room and breakfast area with lots of wear and tear signs. Otherwise our room was clean, generally place clean and good breakfast.
Lưu trú 2 đêm vào Tháng 2, 2024
Hotel Manager. trả lời vào 27/02/2024
Dear Guest,Thanks for posting this review. We're pleased to hear that you found the room clean, enjoyed the breakfast, and found the location to be good. Guests who stay with us are delighted in most cases. It is our vision to be our guests' favorite hotel destination when they visit the area. We're evolving over time and can be sure that your next stay will be nice. I hope that we have the opportunity to serve you again.Sincerely,Hotel Manager.

6/10 - Được

Natacha

Đi cùng gia đình, Khách đi công tác
Thích: Nhân viên & dịch vụ
The property is dated. We stayed for an event at Georgia Southern University and all other hotels in the area were booked solid. The room had a wet towel smell. There was not a closet in the room or an iron to use. The breakfast provided: eggs, muffins, waffle maker with juices and coffee. The king size bed was comfortable. There is a 24 hr gas station with provisions directly in front of the hotel.
Lưu trú 1 đêm vào Tháng 2, 2024
Hotel Manager. trả lời vào 27/02/2024
Dear Guest, Thank you for the time you have invested in writing this review. We're glad to hear that you found the bed comfortable and enjoyed the breakfast options during your stay. We do greatly apologize for your stay not being up to your satisfaction. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely,Hotel Manager.

6/10 - Được

Miamor

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Hotel needs to be updated and some of the staff was friendly
Lưu trú 3 đêm vào Tháng 2, 2024
Hotel Manager. trả lời vào 27/02/2024
Dear Guest,Thank you for providing the review. I am pleased that you had an overall good experience. However, we apologize if we let you down in some way. We have taken note of these comments to make sure we do better than ever for future guests. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will stay with us again.Sincerely,Hotel Manager.

4/10 - Kém

Khách đã xác thực

Khách đi công tác
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Hotel Manager trả lời vào 26/02/2024
Dear Guest,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager

6/10 - Được

Amy

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Bathroom very old and dirty. They don’t even bother to paint over drywall repairs.
Hotel Manager trả lời vào 26/02/2024
Dear Amy,We apologize for the unsatisfactory condition of the bathroom during your stay. Maintaining cleanliness and upkeep is important to us, and we regret falling short of your expectations. Your feedback is valuable, and we'll address this issue with our maintenance team to ensure improvements are made. Thank you for bringing this to our attention.Sincerely, Hotel Manager

4/10 - Kém

Claude-marc

Khách đi công tác
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2024
Hotel Manager. trả lời vào 23/02/2024
Dear Guest,Thank you for the review. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely,Hotel Manager.

8/10 - Tốt

Mary

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice hotel
The hotel was nice and a convenient location. The breakfast selection/choices was very nice- the reason we chose this hotel. It was a bit tricky to turn left out of the drive due to proximity to the traffic light and the highway.
Lưu trú 1 đêm vào Tháng 1, 2024
Hotel Manager. trả lời vào 12/01/2024
Dear Mary,Thank you for the comments. We are delighted to hear that you enjoyed a pleasant stay with us, appreciated our delicious breakfast, and found our location convenient. Guests who trust us with their business are usually satisfied and happy. We are committed to being the best hotel in the area. Our goal and aim is to make your next visit with us overwhelmingly positive. I hope that you will choose to stay again.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Danny

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice,clean, and safe. I was suprised how quickly it filled up. I enjoyed the breakfast,friendly helpful staff. I even sat around talking to fellow guest for awhile after I ate. It was very welcoming
Lưu trú 2 đêm vào Tháng 11, 2023
Hotel Manager. trả lời vào 09/01/2024
Dear Danny,Thank you for the comments. I am delighted that you found friendly & helpful staff service, clean room, and everything was good. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.

10/10 - Xuất sắc

robert

Lưu trú 1 đêm vào Tháng 1, 2024
Hotel Manager. trả lời vào 09/01/2024
Dear Robert,Thank you for your kind review. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.

4/10 - Kém

Khách đã xác thực

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Not interested in staying here again
I reserved a King Bed suite at this hotel online 2 hours prior to arrival. At check-in we were told the room we reserved was on the 3rd floor and the elevator wasn't working. We have too many things to try to climb 3 flights of stairs with so the only option was to take a 2 Queen Bed room on the 1st floor. Very cramped. On one of the beds the mattress was wider than the base. Sitting on the edge of the bed it tipped up. But they were comfortable. Nice bathroom with large walk in shower stall. Water pressure so-so. Fridge but no freezer. Microwave. Breakfast ok. Egg 'patties' had no taste.
Lưu trú 1 đêm vào Tháng 12, 2023
Hotel Manager. trả lời vào 02/01/2024
Dear Guest,Thank you for your stay. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely,Hotel Manager.

10/10 - Xuất sắc

Jennetta

Lưu trú 1 đêm vào Tháng 10, 2023
Hotel Manager. trả lời vào 16/01/2024
Dear Jennetta,Thank you for your review. I’m glad you had a good experience with us. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely,Hotel Manager.

6/10 - Được

Jay Tee

Overall cleanliness of rooms did not meet expectations
Lưu trú 1 đêm vào Tháng 9, 2023
Hotel Manager. trả lời vào 27/12/2023
Dear Guest,Thank you for providing the review. We hope that you had an overall good experience. But, we apologize that we didn't live up to your expectations in some way. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

8/10 - Tốt

Melvyn

Lưu trú 1 đêm vào Tháng 12, 2023
Hotel Manager. trả lời vào 26/12/2023
Dear Melvyn,Thank you for the feedback. I’m very glad that our hotel impressed you in so many ways. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope your next visit will be even more pleasant than this one.Sincerely,Hotel Manager.

8/10 - Tốt

jerry

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Always a Pleasure
Lưu trú 2 đêm vào Tháng 12, 2023
Hotel Manager. trả lời vào 20/12/2023
Dear Jerry,Thank you for your kind review. We are glad that you had a great experience with us. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. We hope to serve you again in the future. Sincerely,Hotel Manager.

4/10 - Kém

Dennis

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I liked the fact that it was not loud or noisy. However, the elevator wasn't working but the stairway was trashed. The place generally seemed unkept compared to others in other locations.
Lưu trú 1 đêm vào Tháng 12, 2023
Hotel Manager. trả lời vào 14/12/2023
Dear Dennis,Thank you for staying with us. I’m truly sorry that you had a bad experience with us. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

6/10 - Được

Jennifre

Lưu trú 2 đêm vào Tháng 12, 2023
Hotel Manager. trả lời vào 06/12/2023
Dear Jennifre,Thank you for the review. We're glad to hear that you had an overall good experience with us. I apologize if there was any inconvenience during your experience. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Humberto

Lưu trú 1 đêm vào Tháng 11, 2023
Hotel Manager. trả lời vào 21/12/2023
Dear Guest,Thank you for the review. I’m glad we could provide a nice room and great service. We take real pride in this hotel and in meeting the needs of a variety of guests. I hope we will have the pleasure of serving you again soon.Sincerely,Hotel Manager.

4/10 - Kém

Erik

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property was dirty. There were holes in the carpet. Elevator did not work. Paint peeling in the room. The breakfast stayed the same each day and was not rotated. I was VERY DISAPPOINTED. I have stayed at several Comfort Inn's during my travels over the years and normally am pleased. This hotel was terrible and should be shut down for renovations. I will never book this hotel again. The staff was terrific and the staff is the only thing that brought this up to two stars. I was very disappointed. 4 star price for a 1 star accommodation. Shame on you corporate. Staff was awesome though.
Lưu trú 4 đêm vào Tháng 11, 2023
Hotel Manager. trả lời vào 29/11/2023
Dear Erik,Thank you for your stay. I’m sorry that several issues combined to make your stay less than desirable. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

10/10 - Xuất sắc

Oneiceia

Lưu trú 2 đêm vào Tháng 11, 2023
Hotel Manager. trả lời vào 18/12/2023
Dear Guest,Thank you for the review. I’m happy to hear that your experience was primarily positive. We take great pride in it and believe that is what sets us apart from other hotels. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 - Tốt

Neil

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 10, 2023
Hotel Manager. trả lời vào 01/11/2023
Dear Neil,Thank you for the review. I’m glad we could provide a nice room and great service. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I hope you have the opportunity to do just that very soon.Sincerely,Hotel Manager.

6/10 - Được

Alan

Thích: Nhân viên & dịch vụ
The elevator was broken so we had to walk up with luggage to the room. I have a disability and there was no help offered. The hallway carpet is threadbare and the stairwells are filthy. If we have to use them, clean them.
Lưu trú 1 đêm vào Tháng 10, 2023
Hotel Manager. trả lời vào 21/10/2023
Dear Alan,Thank you for providing the review. We sincerely apologize for the negative experience you had. We appreciate your feedback and will address these concerns immediately to ensure that such issues are not repeated in the future. We value your feedback and take it seriously as it helps us improve our services. Please give us an opportunity to serve you.Sincerely,Hotel Manager.

4/10 - Kém

Kim

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My room smelled like mold. When I walked in the room it was an old, musty smell. The room door has a gap where it closes that light shines through. The place seems old and wasnt worth 300-400 dollars. At the most it should have been $169 a night.
Hotel Manager. trả lời vào 16/10/2023
Dear Kim,Thank you for your stay. We apologize for the inconvenience you experienced during your stay. We take cleanliness and maintenance very seriously, and we will address the issue promptly to ensure that it does not happen again. Your satisfaction is our priority, and we value your feedback as it helps us improve our services. I hope that you will try us again.Sincerely,Hotel Manager.

8/10 - Tốt

Kenneth

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ok
Lưu trú 1 đêm vào Tháng 10, 2023
Hotel Manager trả lời vào 09/10/2023
Dear Kenneth, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

6/10 - Được

Jean

Đi cùng gia đình
Không thích: Sạch sẽ
Not the best. Not what it used to be. Old smell in the building and rooms. Updates and upgrades are needed ASAP.
Lưu trú 2 đêm vào Tháng 8, 2023
Hotel manager trả lời vào 29/09/2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 - Xuất sắc

Stewart

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very courteous staff.
Lưu trú 1 đêm vào Tháng 9, 2023
Hotel manager trả lời vào 24/09/2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are delighted to read you loved and enjoyed the service provided by our staff. They truly understand the meaning of hospitality and are dedicated to exceeding our guests' expectations every day. I will share your wonderful comments with them as I know it will encourage them to hear that a guest has noticed their efforts. We appreciated the opportunity to host you and look forward to your return. Sincerely, Hotel Manager

4/10 - Kém

Donna, Atlanta

Lưu trú 3 đêm vào Tháng 9, 2023
Hotel Manager trả lời vào 05/10/2023
Dear Donna,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely,Hotel Manager

8/10 - Tốt

Chiquita

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Can use some paint in the hallway
Lưu trú 1 đêm vào Tháng 8, 2023
Hotel Manager trả lời vào 07/09/2023
Dear Chiquita,Thank you for your recent stay at our hotel. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely,Hotel Manager

10/10 - Xuất sắc

Paula

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great customer service
Excellent! Mrs Connie helped us to get checked in early to get out of your he storm. Room was clean and comfortable. Couldn’t have asked for more.
Lưu trú 1 đêm vào Tháng 8, 2023
Hotel Manager trả lời vào 01/09/2023
Dear Paula, Thank you for your positive feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

4/10 - Kém

Jonathan

Khách đi công tác, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Our room was missing the couch. The AC was broken and due to getting in so late, we tried to sleep through the noise it kept making because we had to be up early - which we highly regret. We couldn't even sleep with pillows over our ears. There was no shampoo, no soap ans a half used bottle of conditioner (GROSS). There was dust and cobwebs everywhere. The TV had poor quality and was pixilated. I felt I completely got ripped off for what i paid for a King Suite. Would not recommend to anyone.
Hotel Manager trả lời vào 31/08/2023
Dear Jonathan,Thanks for your feedback. I am deeply sorry to see that our hotel fell short of your expectations. We will take on board your valuable feedback and try to make changes accordingly. Please allow me to assure you that your feedback will be shared with the relevant departments to provide the guests with better customer service. We hope to welcome you again soon.Sincerely,Hotel Manager

8/10 - Tốt

Kimberly

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property was nice and clean. Good place to stay for move in day at Southern.
Lưu trú 1 đêm vào Tháng 8, 2023
Hotel Manager trả lời vào 18/08/2023
Dear Guest,Thank you for your positive feedback. We're glad to hear that you found our property clean and that it served as a good place to stay during your move-in day at Southern. If you have any further comments or suggestions, feel free to share. We hope to see you again in the future and provide you with another pleasant stay.Sincerely,Hotel Manager

8/10 - Tốt

Timothy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 8, 2023
Hotel Manager trả lời vào 16/08/2023
Dear Timothy, Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - Xuất sắc

Gretchen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Will stay here again
Easy check in. Soft sheets, clean bathroom and comfortable bed. Quiet room and A/C worked! Made for a perfect stay for me.
Lưu trú 1 đêm vào Tháng 8, 2023
Hotel Manager. trả lời vào 14/08/2023
Dear Gretchen,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 - Xuất sắc

William

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2023
Hotel Manager trả lời vào 13/08/2023
Dear William,Thank you so much for your perfect score! We are absolutely thrilled that you had a flawless experience during your stay with us. Delivering outstanding service and ensuring our guests have a memorable time is our top priority, and we're delighted that we achieved that for you. If there's anything you particularly loved about your stay or any specific highlights you'd like to share, we'd be thrilled to hear more about them. Your feedback helps us understand what we're doing right and motivates our team to keep up the excellent work. It would be an absolute pleasure to host you again in the future. Sincerely,Hotel Manager

6/10 - Được

Jerrold

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
Room was mostly smelling and average in condition. Pool was very undesirable, bfast was ok, just very average. I would stay at be the Hampton next time for not much more of cheaper If I booked in advance. Thanks.
Lưu trú 1 đêm vào Tháng 8, 2023
Hotel Manager. trả lời vào 08/08/2023
Dear Jerrold,We appreciate your feedback and apologize for the issues you encountered during your stay. We're sorry that the room had a lingering smell and didn't meet your expectations in terms of condition. We also regret that the pool and breakfast didn't meet your preferences. Your comments are valuable to us, and we'll work on addressing these aspects to improve the overall experience for our guests. We hope to have the chance to provide you with a more satisfactory experience in the future.Sincerely,Hotel Manager

10/10 - Xuất sắc

Lisa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 8, 2023
Hotel Manager. trả lời vào 08/08/2023
Dear Lisa,We want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

10/10 - Xuất sắc

JOSE A

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great
Lưu trú 1 đêm vào Tháng 7, 2023
Hotel Manager. trả lời vào 08/08/2023
Dear JOSE AThank you for your great feedback! We are so glad you had a wonderful experience with us. We certainly try our best to offer the best and most comfortable stay possible. We look forward to hosting you again for another peaceful stay very soon! Sincerely, Hotel Manager

10/10 - Xuất sắc

Victoria

Lưu trú 1 đêm vào Tháng 7, 2023
Hotel Manager. trả lời vào 08/08/2023
Dear Victoria,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager.