4/10 - Kém
Nicole
Đi cùng bạn đồng hành
06/10/2025
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
This property is so beautiful and the facility is so pretty. They serve hot coffee and tea whenever and had a wet bar that was wonderful to order snacks and drinks at. The staff was very sweet.
The reason why I rated this so low is because of our room. Upon arrival when we went to our room the lock was holding our door open??? Weird?? Why wasn’t our door locked!??
We went inside and it looked fine. After taking a shower when I got out I noticed someone’s wet used towel was still hanging behind the door! That night we were trying to sleep my husband had dropped his phone and when he reached down he grabbed someone’s packaged cond**!!! Then our A/C unit would barely work! The bed was hard as a rock. I could’ve slept on the floor and gotten better sleep. The next morning we notified the staff and the cleaner came straight to our room and apologized, she said she had been off for two days… like what!?? So basically no one cleaned for two days??
I really do not like leaving bad reviews and try to give everyone grace. But this was just all too much. Hopefully this was a one time experience. But they sure didn’t try to make anything better or deduct anything to make it right either. It was nasty. If it wasn’t peak of the season and everything else was booked we would’ve left. It was disappointing.
Nicole
Lưu trú 2 đêm vào Tháng 10, 2025
