Khách sạn Sugar Grove

"Please do not stay here! This place is nothing like the pictures shown. Everything is old, falling apart, dirty and has not been maintained for years (2020).. Really serious issues: locks on some doors are broken; empty rooms with no locks, no security on exterior doors that are open 24/7, no room service, no restaurant, no breakfast as advertised, missing lightbulbs everywhere, no phones, no operable sprinkler system, skeleton staff with no resources provided by owner, leaking roof, visible...

"elevator broke, breakfast missing napkins, silverware, towels not replaced, bedspread stained"

"The most wonderful and accommodating host, JR. Very safe venue."

"Everything is clean and nice quick check in love the staff!!"

"Shower wall seemed to have some type of mold under bottom corner soap tray. Otherwise, everything was excellent!"

"Clean room. Friendly / helpful staff."

"My kids and I have a wonderful time every time we stay. Thank you for making it memorable."

"Breakfast was a bare minimum of cereal and fresh fruit. Room was comfortable after A/C was able to keep it cool. Deck was nice to hang out and be outside"

"Room was clean but in need of repairs. Better cleaning in bathroom. Hallway carpets were disgusting! Breakfast was good and area was clean. Plenty of parking."

"The staff was incredible! Shana, Bill, Randy and all other staff including cafe, pool, front desk - I was always met with friendly, very helpful responses and actions, including personal physical assistance (often w/o asking.) Had the best massage I’ve ever had anywhere by Ashley. Bed was comfortable and refrigerator was a good size w a decent sized freezer ( larger than a room fridge usually is.) The miniature golf course was fun (few small rips in the turf need repair.) Going off season made...

"The jet tub took at least a half hour to fill to where the jets kicked in, however the water never got above lukewarm! It took 5-10 minutes for the sink hot water to only get lukewarm! This was unacceptable, we couldn’t even take a shower in lukewarm water! There were communication issues with Expedia and The Hazeltine Owner, not responding to our messages."

"Quiet, comfortable, convenient, and affordable."

"Property located in center of Bemus Point, NY. It was exactly what I was looking for at Chautauqua Lake."