4/10 - Kém
Paul
Đi cùng gia đình
13/09/2025
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed at the Dream Cottage, and unfortunately, it failed to live up to its name due to several very fixable shortcomings.
The area around the inn is lovely, with beautiful views and a charming exterior, our experience was marred by various issues. The staff were friendly and helpful, which was a positive aspect amidst the challenges.
We firstly faced a widely known problem with the room lock; multiple staff members mentioned its difficulty, and we were unable to lock the room. A safety & security issue which needs addressing asap.
Cleanliness was another concern; we noticed stains on the duvet & bed linen. Trash was still in the bin from previous guests.
The air conditioning unit, held together with blue tape, was an eyesore, the outdated entertainment equipment did not support modern connections like Bluetooth, very disappointing.
The room’s higher windows didn’t allow us to darken the space adequately, disrupting our sleep with early morning light. The curtains were hanging off the rails and difficult to close, compromising our comfort. Noise from the nearby road, especially early morning traffic, made sleep very difficult.
While the bathroom spa bath and sauna was impressive, the overall feel of the place seemed tired and in need of updating. Communication with the hotel was poor with our enquiries unanswered & at $466 per night this did not deliver a Dream experience. A price point closer to $250 would better reflect the facilities and overall experience.
Paul
Lưu trú 1 đêm vào Tháng 9, 2025
