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Nhận xét về Village Hotel Swansea

3.5 out of 5
Village Hotel Swansea
Langdon Road, Swansea, Wales

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 398/1002 nhận xét" "
Đánh giá 8 - Tốt. 339/1002 nhận xét" "
Đánh giá 6 - Được. 143/1002 nhận xét" "
Đánh giá 4 - Kém. 72/1002 nhận xét" "
Đánh giá 2 - Tồi. 50/1002 nhận xét" "

8,4/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

8,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,4/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Naser

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Noise, limited dining and dirty.
Lưu trú 1 đêm vào Tháng 5, 2024
Reception trả lời vào 12/05/2024
Thank you for taking the time to provide us with feedback regarding your recent stay with us.We apologise that your stay was not as restful as you had hoped, and would like to assure you that this is not our usual standard.I have passed on your comments to the relevant heads of departments for them to review and action.Thanks again for your valuable feedback, and we hope to welcome you back in the future.

10/10 - Xuất sắc

Laurenn

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All staff we so lovely, bow who worked behind the bar was very welcoming and made a fuss as it was my partners birthday. Will definitely book again. Food was lovely in the pub and grill, also really enjoyed the breakfast.
Lưu trú 1 đêm vào Tháng 4, 2024
Reception trả lời vào 28/04/2024
Thank you for taking the time to provide us with feedback regarding your stay with us.We are delighted to hear you and your partner enjoyed your stay and hope to welcome you back soon.Please wish your partner a very happy birthday from all of the staff at Village Swansea.Thanks again for your valuable feedback.

6/10 - Được

Jay

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Hotel facilities were of a normal village hotel standard staff friendly and helpful the room was sadly below normal standard which was a shame
Lưu trú 1 đêm vào Tháng 3, 2024
Reception trả lời vào 26/03/2024
Thank you for taking the time to provide us with feedback regarding your recent stay with us.We are glad to see that you enjoyed your stay for the most part and would like to apologise that your room was not to your expectations. I would like to assure you that this is not our usual standard and have passed on your comments to the relevant heads of departments for them to review and action.Thanks again for providing us with your valuable feedback.

10/10 - Xuất sắc

Victor

Đi cùng bạn đồng hành
Excellent hotel with all the facilities including swimming pool, sauna, steam room &spa jacuzzi - if we’re back down in this area again we’ll certainly stay again
Lưu trú 3 đêm vào Tháng 3, 2024
Reception Swansea trả lời vào 14/03/2024
Thank you for choosing to stay with us at Village Hotel Swansea.Customer feedback is very important to us and we really appreciate the time you have taken to provide yours.I am delighted to see that you enjoyed your stay with us. All feedback is reviewed and I am delighted that everything was to your satisfaction.Thank you once again for your feedback, we look forward to welcoming you back to the hotel in the near future. Kind Regards

2/10 - Tồi

William

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Best Avoided
Lưu trú 2 đêm vào Tháng 2, 2024
Reception trả lời vào 20/02/2024
Thank you for taking the time to provide us with your feedback regarding your recent stay with us at Village Swansea.We would like to apologise that your experience when staying with us was not to your expectations. I can assure these are not our usual standards and I have passed your comments on to the relevant heads of departments for them to review the issues you have raised.Thanks again for your valued feedback, without it we would be unable to make any improvements.

4/10 - Kém

Parsa

Lưu trú 2 đêm vào Tháng 2, 2024
Reception trả lời vào 26/03/2024
Thank you for taking the time to provide us with feedback regarding your recent stay with us at Village Swansea.We are saddened to see that you did not enjoy your stay with us this time but hope to welcome you back in the future.Thanks

6/10 - Được

Anthony

Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The hotel is in need of a upgrade. The rooms are tired and so are the communial areas. Rooms in the top floor have issues with damp. The staff do an amazing job and were superhelpfull at every turn. Property lets everything down.
Lưu trú 3 đêm vào Tháng 2, 2024
Reception trả lời vào 15/02/2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. First of all let me apologise that we didn't meet all of your expectations.I would like to assure you that these are not our normal standards at Village Hotels. I have referred your comments back to the correct departments so these issues can be dealt with.I am delighted to see that you had a great experience with our staff. I have passed your praise on to the department heads.Thank you once again for your feedback, without it we would not be able to make improvements.

10/10 - Xuất sắc

Angie

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Village hotel Swansea.
It was a good stay but as I am allergic to caffeine I was disappointed that there was no decaf tea available luckily I did bring some but not enough. And first hotel we have stopped in that didn’t have biscuits on tray in the room. And breakfast on Saturday morning wasn’t very warm but much better on Sunday. But I suppose we can’t have everything There were Cobwebs under picture on the wall in dining room.
Lưu trú 2 đêm vào Tháng 2, 2024
Reception trả lời vào 15/02/2024
Thank you for choosing to stay with us at Village Hotel Swansea.Customer feedback is very important to us and we really appreciate the time you have taken to provide yours.I am delighted to see that you enjoyed your stay with us. All feedback is reviewed and I am delighted that everything was to your satisfaction.Thank you once again for your feedback, we look forward to welcoming you back to the hotel in the near future.Kind Regards

10/10 - Xuất sắc

Robert

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ
Deffo coming back again
Lưu trú 1 đêm vào Tháng 2, 2024
Reception trả lời vào 15/02/2024
Thank you for choosing to stay with us at Village Hotel Swansea.Customer feedback is very important to us and we really appreciate the time you have taken to provide yours.I am delighted to see that you enjoyed your stay with us. All feedback is reviewed and I am delighted that everything was to your satisfaction.Thank you once again for your feedback, we look forward to welcoming you back to the hotel in the near future.Kind Regards

8/10 - Tốt

Katie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Fabulous stay very friendly staff, clean swimming facilities only down side being woke up by children 6 o'clock running up and down the corridors and shouted
Lưu trú 1 đêm vào Tháng 2, 2024
Reception trả lời vào 15/02/2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. I would like to assure you that these are not our normal standards. I have referred your comments back to the correct departments so these issues can be dealt with.We are delighted that you enjoyed your experience in our leisure department. We hope to welcome you back to Village Swansea in the future.Thank you once again for your feedback, without it we would not be able to make improvements.

6/10 - Được

Sophie

Lưu trú 2 đêm vào Tháng 2, 2024
Reception trả lời vào 15/02/2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. We would like apologise that we didn't meet all of your expectations.Thank you once again for your feedback, without it we would not be able to make improvements.

10/10 - Xuất sắc

Gavin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good night stay.
The staff at the hotel were friendly, they up graded us for being newly weds. Not far from the city centre as taxi was cheap enough.
Lưu trú 1 đêm vào Tháng 2, 2024
Reception Team trả lời vào 10/02/2024
Dear Gavin, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! Congratulations on your recent nuptials! We look forward to welcoming you back in the future.

10/10 - Xuất sắc

Jonathan

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My stay was comfortable and the staff could not have been more helpful and caring.
Lưu trú 1 đêm vào Tháng 2, 2024
Reception Team trả lời vào 10/02/2024
Dear Jonathan, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We look forward to welcoming you back in the future.

10/10 - Xuất sắc

John

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Reception Team trả lời vào 10/02/2024
Dear John, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We look forward to welcoming you back in the future.

8/10 - Tốt

Gareth

Lưu trú 1 đêm vào Tháng 1, 2024
Reception trả lời vào 15/02/2024
Thank you for choosing to stay with us at Village Hotel Swansea.Customer feedback is very important to us and we really appreciate the time you have taken to provide yours.I am delighted to see that you enjoyed your stay with us. All feedback is reviewed and I am delighted that everything was to your satisfaction.Thank you once again for your feedback, we look forward to welcoming you back to the hotel in the near future.Kind Regards

4/10 - Kém

Olanrewaju

Không thích: Tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Reception trả lời vào 15/02/2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. We would like to apologise that we didn't meet all of your expectations.Thank you once again for your feedback, without it we would not be able to make improvements.

6/10 - Được

Chris

Lưu trú 1 đêm vào Tháng 1, 2024
Reception trả lời vào 15/02/2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. We would like to apologise that we didn't meet all of your expectations.Thank you once again for your feedback, without it we would not be able to make improvements.

6/10 - Được

Jaclyn

Khách đi công tác
A bit tired
Normally like Village hotels as they have a great gym and healthy meal choices but I found Swansea to be tired looking, not that clean and my ‘ healthy meal’ had one vegetable in it.
Lưu trú 2 đêm vào Tháng 1, 2024
Reception trả lời vào 15/02/2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. First of all let me apologise that we didn't meet all of your expectations.I would like to assure you that these are not our normal standards. I have referred your comments back to the correct departments so these issues can be dealt with.Thank you once again for your feedback, without it we would not be able to make improvements.

10/10 - Xuất sắc

Ryan

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very nice hotel, good food, not free parking.
Very nice hotel. Room was spacious and clean. Bathroom tidy and clean. Restaurant was open to public also so busy, but food was reasonably priced and tasty. Shame they still charge you £5 for parking even when staying at the hotel.
Lưu trú 1 đêm vào Tháng 1, 2024
Reception Team trả lời vào 10/02/2024
Dear Ryan, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We look forward to welcoming you back in the future.

8/10 - Tốt

Nuala

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Reception trả lời vào 15/02/2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. We would like to apologise that we didn't meet all of your expectations.Thank you once again for your feedback, without it we would not be able to make improvements.

10/10 - Xuất sắc

Eleanor

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Reception trả lời vào 25/01/2024
Dear Eleanor, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We look forward to welcoming you back in the future.

4/10 - Kém

Mick

Khách đi công tác
Không thích: Tiện nghi phòng
Let down
Was very let down with my stay, food wasn’t very good at all, breakfast or my dinner I ordered to my room, I ate away after that. The rooms have very thin walls and you can hear everything, people using toilet, conversations. Last night a delivery lorry pulled up at just before midnight banging around and making lots of noise. Right at front of hotel under my room window. Overall bad experience
Lưu trú 3 đêm vào Tháng 1, 2024
Reception trả lời vào 15/02/2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. First of all let me apologise that we didn't meet all of your expectations.I would like to assure you that these are not our normal standards. I have referred your comments back to the correct departments so these issues can be dealt with.Thank you once again for your feedback, without it we would not be able to make improvements.

8/10 - Tốt

john

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good hotel , modern and stylish Nice to be met with pleasant receptionist who informed me that food available till ten . Unlike other hotels you could mention who use any excuse they can to close the bar and restaurant ! Food pretty good too Recommend this hotel
Lưu trú 1 đêm vào Tháng 1, 2024
Reception trả lời vào 25/01/2024
Dear John, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We look forward to welcoming you back in the future.

10/10 - Xuất sắc

marian

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Reception trả lời vào 25/01/2024
Dear Marion, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We look forward to welcoming you back in the future.

8/10 - Tốt

Geraint

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
One night stay
The hotel was nice and clean, the only downside was the quality of the sports bar food, disappointing. And the time they closed the bar too early. The breakfast was really nice after a night out.
Lưu trú 1 đêm vào Tháng 1, 2024
Reception trả lời vào 25/01/2024
Dear Eleanor, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay! We apologise that the P&G closing times were too early for you I will feed this back to the F&B manager to see if we can review the times. We look forward to welcoming you back in the future.

6/10 - Được

Mark

Đi cùng gia đình
Lưu trú 1 đêm vào Tháng 1, 2024
Reception trả lời vào 09/01/2024
Dear Mark Thank you for taking the time to leave us a review. We are so glad you had a lovely stay with us, I do apologise that you had some issues with your stay, but we do hope you visit us again in the future.

8/10 - Tốt

John

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great hotel good value
Lovely hotel, great food, they need a toilet roll holder and a soap holder next to the disabled shower in the en suite. The swimming pool & jacuzzi we’re an added bonus
Lưu trú 2 đêm vào Tháng 1, 2024
Reception trả lời vào 09/01/2024
Dear John Thank you for taking the time to leave us a review. We are so glad you had a lovely stay with us. We do hope you visit us again soon.

8/10 - Tốt

Anneli

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Small family room, but clean and comfortable.
The family room was very small with hardly any space to move around, and the sofa bed was quite small. That said, the sofa bed was comfortable and the room was clean. Breakfast was good. The pool was great and the kids loved it.
Lưu trú 1 đêm vào Tháng 12, 2023
Reception trả lời vào 09/01/2024
Dear AnneliThank you for taking the time to leave us a review. We are so glad you had a lovely stay with us. We do hope you visit us again soon.

10/10 - Xuất sắc

Ramona

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
I stayed at this hotel for first time. We was at 4th floor. Excellent room, super comfy bed. The girls at reception was so helpful. Excellent facilities. I have no complaints whatsoever. Our room was very spacious and clean. We used the restaurant once and food was delicious. I had a lovely stay. 5 stars.
Lưu trú 2 đêm vào Tháng 12, 2023
Reception Team trả lời vào 07/01/2024
Dear Ramona. Thank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

8/10 - Tốt

Owen

Lưu trú 3 đêm vào Tháng 12, 2023
Reception Team trả lời vào 07/01/2024
Dear Owen. Thank you for taking the time to leave us a review. We look forward to seeing you again soon. Thank you

10/10 - Xuất sắc

Keira_

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really nice staff, rooms were nice. Walls are a bit thin as i could hear walking from corridors. Also at night i could hear people screaming outsdie window
Lưu trú 1 đêm vào Tháng 12, 2023
Reception trả lời vào 30/12/2023
Dear Keira Thank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

2/10 - Tồi

Lee

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Reception trả lời vào 15/02/2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. We would like to apologise that we didn't meet all of your expectations.Thank you once again for your feedback, without it we would not be able to make improvements.

8/10 - Tốt

sharon

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lovely stay, good location
Lưu trú 1 đêm vào Tháng 12, 2023
Reception trả lời vào 30/12/2023
Dear Sharon Thank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

10/10 - Xuất sắc

Conrad

Lưu trú 1 đêm vào Tháng 12, 2023
Reception trả lời vào 30/12/2023
Dear ConradThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

4/10 - Kém

Scott

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sleepless
Lưu trú 1 đêm vào Tháng 12, 2023
Reception trả lời vào 15/02/2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. First of all let me apologise that we didn't meet all of your expectations.I would like to assure you that these are not our normal standards. I have referred your comment back to the correct departments so this issues can be dealt with.Thank you once again for your feedback, without it we would not be able to make improvements.

6/10 - Được

scott

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023

8/10 - Tốt

Ceri

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Reception trả lời vào 30/12/2023
Dear CeriThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

6/10 - Được

gordon

Khách đi công tác
Thích: Nhân viên & dịch vụ
Ok
Reception trả lời vào 15/02/2024
Thank you for choosing to stay with us at Village Hotel Swansea. Customer feedback is very important to us and we really appreciate the time you have taken to provide yours. We would like to apologise that we didn't meet all of your expectations.Thank you once again for your feedback, without it we would not be able to make improvements.

6/10 - Được

Adam

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel. Lots of arguments outside after midnight due to the party nights. Could do with having a bouncer looking after the outside late at night.
Lưu trú 1 đêm vào Tháng 12, 2023
Reception trả lời vào 30/12/2023
Dear AdamThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future. I do apologise that part of your stay was disrupted by other guests, we do hope this will not deter you from returning with us. Thank you

6/10 - Được

Tyler

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Woken up by knocks and door open by house keeping
Hreat stay apart from morning of departure where i got woken up by house keeping trying to open my door st 9am while i was still in bed when check oht time was at 11 feel like i was being rushed out even worse that i had had a late night and needed the sleep also the bath tap was leaking so had a constant noise from there all night.
Lưu trú 1 đêm vào Tháng 12, 2023
Reception Team trả lời vào 07/01/2024
Dear Tyler. Thank you for taking the time to leave a review. I'm glad you enjoyed your stay for the most part. I do apologise for the early wake up call, I will feed this back to our house keeping team.

2/10 - Tồi

Robert

Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi phòng
Not happy, as I don’t do spinning at 5.45AM
Spinning class beneath my room started at 5.45AM loss of sleep and all control from hotel, I thought a hotel was for relaxation and sleeping not being woken up at 5.45AM, a full refund should be offered as a minimum requirement, I await a reply
Lưu trú 1 đêm vào Tháng 11, 2023

8/10 - Tốt

Thomas

Lưu trú 1 đêm vào Tháng 11, 2023
Reception trả lời vào 30/12/2023
Dear ThomasThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

10/10 - Xuất sắc

Christopher

Lưu trú 1 đêm vào Tháng 11, 2023
Reception trả lời vào 30/12/2023
Dear ChristopherThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

4/10 - Kém

Julie

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Tired hotel
Needs a revamp. Very tired. Window would not close. When going in bathroom toilet had been used!
Lưu trú 1 đêm vào Tháng 11, 2023

6/10 - Được

Craig

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Staff very helpful and rooms were very nice. WiFi was a little poor, the majority of the time I found myself waiting with the buffering symbol as company. Thursday night no issues but don’t expect an early night on Friday. Even though I was in the 5th floor I could hear the heckles of some woman’s laugh from the outside smoking area. I’m no stranger to traveling with work even on weekends so I’m use to the noise of the weekend blow out, but the noises this woman and her friends were making were enough to make me wish the windows didn’t have a safety device fitted. Although the venue could not be blamed for the whales noises, they could have asked the party to be quieter when outside. Especially as the hotel promotes a quiet zone after 10pm. Food was good quality and I recommend the mixed grill! Gym was exceptional and had everything you need.
Lưu trú 2 đêm vào Tháng 11, 2023
Reception trả lời vào 30/12/2023
Dear CraigThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future. I do apologise that part of your or stay was disturbed by the actions of other guests but we hope this won't deter you from returning with us. Thank you

2/10 - Tồi

Ben

Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
My widow blind had a metal tube in it so if you had the window open it sounded like someone banging a scaffold pole against the wall. So I had 2 choices sleep the bind up or no fresh air. Then to top it off a Starbucks delivery at 23.40. Which iam sure sleeping on the m25 would have been quieter. 1st and last visit for me.
Lưu trú 1 đêm vào Tháng 11, 2023

2/10 - Tồi

Michelle

Đi theo nhóm
No sleep
The staff were amazing but the banging noise all night and morning so no sleep 😴 don’t know what’s going on in there but rediculous
Lưu trú 1 đêm vào Tháng 11, 2023

6/10 - Được

Sarah

Lưu trú 2 đêm vào Tháng 9, 2023
Reception trả lời vào 30/12/2023
Dear SarahThank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you

2/10 - Tồi

TOBY

Lưu trú 2 đêm vào Tháng 11, 2023

8/10 - Tốt

Stephen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 11, 2023
Reception trả lời vào 30/12/2023
Dear Stephen Thank you for taking the time to leave us a review. We are so happy you enjoyed your stay and hope to welcome you back in the future.Thank you