Search Hotels Near Texas Prison Museum, Huntsville

"We were unable to stay here. When the reservation was made on 02/27/26 I requested a room with a rolling shower. The property staff responded by saying the room that we had booked did not have a rolling shower. I responded back that a walk-in shower would be just fine and did the room we booked have a walk-in shower? There was no response from the hotel staff to my query, just crickets. Since they did not respond back I assumed our room would have a walk-in shower as pictured on the Expedia website. Upon arrival yesterday the room we were given only had a bathtub. I repeated my concerns to the very sweet and helpful front desk, lady Henny, but she was unable to provide the requested amenity. She said next time we needed to contact the hotel directly and make this request. ( Did she really think there was going to be a next time? ). As my mother and I are both elderly and somewhat disabled there is no possibility of using a tub which is why I made the request in the first place. If the property had communicated this to us then we’d have booked elsewhere. So we had to leave with no refund and had to book at another hotel for the night that would honor our request. Even though the front desk lady was understanding and very sweet, ultimately it’s very clear this property does not honor special requests nor value customer service. For these reasons I am giving this property 1 star and cannot in good conscience recommend it to anyone, especially guests with disabilities. "

"Clean room. Beds very comfortable. "

"The front desk personnel were asleep on the desk when I arrived at midnight to check in. The cleaning lady knocked on the door at 8 AM wanting to know if the room needed cleaning and the breakfast in the lobby was the saddest version of a hotel breakfast I’ve ever seen."

"Great place for team trips, clean, beds very comfortable and the staff are very accommodating. Will return with our team next year. "

"TV did not work, in room phone did not work. Floor was very sticky. "

"Huge, sparking clean room. Very modern and pretty. Awesome front desk staff. Well stocked mini-market. "

"We stayed here for a dance competition weekend and it was amazing! The staff was very nice and we were able to find something to eat all day long, and door dash had no issues finding us. The room was beautiful and spacious, very clean and soo fresh for after being in the sun all day. We did not get to enjoy the pools but the looked beautifull! Land shark had amazing lunch and license to chill had amazing breakfast!!!! We hope to go back soon."

"Friendly staff, clean room."

"Friendly and helpful staff"