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"The hotel was quiet and spotlessly clean. The staff were all super friendly. The young blonde lady (whose name I shamefully can’t remember) spoke fluent English, which helped tremendously, as my German is sadly very poor 😬. There were a few other members of staff who also kindly spoke a little English, of which I very much appreciated. My only real gripe was the pillows could be better.. also tea & coffee making facilities in the room would’ve been a nice thing to have. Food was excellent in the restaurant. Breakfast was mostly continental, which was reasonably good, although a cooked English breakfast or equivalent would be a fabulous welcome alternative. Otherwise my stay over 3.5 weeks was very good. The town is a lovely friendly place to visit, with lots of history, good selection of local shops, and literally just a 2 minute walk from the hotel is a Domino’s pizza, this was nice to have as naughty treat.! There’s also what appeared to be a nice Italian restaurant just another 2 minutes from Dominos, unfortunately I didn’t get to try it out.. I would definitely recommend this hotel to anyone looking to stay in Eisleben."

"Very friendly and helpful staff "

"I stayed in the same hotel for 15 years before it closed. This is the first time I've been there since it reopened and was very pleased with the improvements."

"Das Hotel wirbt mit Spa, Schwimmbad und drei Saunen – in Wahrheit war nur eine Sauna nutzbar. Die anderen waren außer Betrieb, ohne jeglichen Hinweis vorab. Für ein Hotel dieser Preisklasse eine Frechheit. Die Nutzung von Saunatüchern kostet 5 € extra – in einem Spa-Hotel völlig unverständlich und kleinlich. Das Personal war durchgehend unfreundlich und offensichtlich genervt von jeder Frage. Antworten lauteten regelmäßig: „Keine Ahnung“ oder „Google es“. „Wie kommen wir nach Thale?“ – „Keine Ahnung.“ „Haben Sie eine Taxi-Nummer?“ – „Nein, googeln Sie.“ „Können wir unser Gepäck nach dem Checkout kurz hier lassen?“ – „Wir haben keinen Platz. Stell die Sachen einfach neben die Eingangstür.“ – Drin, aber ungesichert und für jeden zugänglich da Personal nicht immer am Tresen sitzt. Unglaublich! Der einzige Lichtblick war das Frühstück – das war gut. Aber selbst das kann diesen Aufenthalt nicht retten. Fazit: Nie wieder. Finger weg. Absolut nicht zu empfehlen"