2/10 - Tồi
Alireza
Đi theo nhóm, Đi cùng gia đình
17/06/2025
I booked two rooms with two queen beds each at this hotel through Expedia well in advance. When we arrived, we were told that our reservation was “not guaranteed” because it was made through a third party (Expedia). Instead, they gave us two rooms with only one queen bed and a sofa bed each, which were uncomfortable and absolutely not what we paid for.
I asked to speak with the supervisor or manager, but was told that the manager was not on-site and they didn’t have a contact number for them. This level of service and accountability is completely unacceptable for a hotel under the IHG brand.
If you care about getting what you booked and having proper customer service, I would strongly advise against staying at this location.
Alireza
Lưu trú 1 đêm vào Tháng 6, 2025