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"Room: large and cleanliness is top notch. With a fairly large wardrobe containing a safe (password lock), different sizes of yukatas (bathrobes) and slippers (learner - for hotel indoor use; plastic flip-flops - for both indoor and outdoor use). Centralised air conditioning sometimes can be too hot, so you can ask for a circulator fan at the front desk. Staff: same as other places - sometimes can be more friendly when you speak Japanese; nothing more to ask for, really. Parking: despite the hotel owning a lot of parking spaces, during peak seasons it still can be very crowded but no worries, staff will guide you to the nearest public parking space which then can be used for free when presenting the parking coupon the staff gave you during check in. "

"Great location and hot spring baths. Breakfast and dinners were wonderful and had a great view of the lake"

"Excelente vista y habitaciones "

"Had the best stay! Will be back!"

"Everything was fabulous"

"Super view! "

"This seasoned hotel turned out very satisfying to me. Though at one end of the beach park, it boasts a great view, with access to spacious beach front. Just as the picture of its exterior onsen spa shows, you can see the mountain at the far end of the lake. Also the check-in time is not as restrictive as some online review complained (before 6pm) so more flexible for a busy travel schedule. The staff is courteous and responsive to guests' need when they observe it. The only challenge for guests is, lack of Japanese language skills may restrict their communication with the staff. But this creates a real motivation for repeating guests to pick up some common tourist Japanese. And another possible annoyance is the residue smoke smell, if you are really sensitive which I am luckily not. So in short, I would love to stay in this hotel in my next visit to Lake Toya."

"Lovely staff and a quaint little place, but at the time of booking I didn’t realise it was one shared toilet down very narrow stairs, which isn’t great in the middle of the night. Of course this isn’t the fault of the hotel, just be aware of this when booking. "

"Clean, beautiful view, excellent owners& food out of this world!!!"