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"Awful. I stayed at Apart-Hôtel Le Pic de l’Ours and had a very frustrating experience. The hotel advertises WiFi, but in reality it only works in a small part of the building. As I was there for work, this made my stay unworkable. I contacted reception to explain I needed to leave early, but received no response. When I finally spoke to someone (reception is rarely staffed), a refund was refused despite the misleading information. The accommodation itself felt tired, with noticeable noise from other rooms — more like student halls of residence than an apartment complex. Overall, not as advertised and not suitable if you need reliable internet."

"The hotel is located in a quiet, picturesque location. The reception staff is very friendly. However, the hotel itself is far from new. The carpet, furniture, and everything in the hotel are quite worn. My biggest complaint was the room cleaning policy, which requires you to vacuum and mop the floors, dust everywhere, and clean the kitchen and bathroom upon check-out, otherwise you risk losing part of your deposit. I would prefer the cleaning fee to be included in the room price by default."

"Clean room, air conditionning ok, refrigerator."

"Small room with old carpet"

"The hosts are lovely, the parking was great and the space charming. The room was a little cold, the bed a little hard - an extra blanket would have been nice as well as soap for the shower - but I could have asked for these things and I am sure my requests would have been happily tended to. A simple breakfast was provided and I could bring my own food to keep in the fridge and warm up if needed. There is a cozy common room to read or watch tv in. I wouldn't hesitate to stay here again. A great location to drive to the various sites in the region."

"We were surprised that the sheets and pillows were provided separately and we had to put them on ourselves. The pillows were low quality and flat. The location is convenient though not walkable to a lift. The pool closes at 19:00 so don’t expect to go after dinner. "

"Very nice place!"

"The staff are excellent, professional kind welcoming. The "

"I had a really great stay at this hotel. Everything was modern, clean, and comfortable. My room was lovely — very cozy bed, stylish bathroom, and even a fridge, which was super convenient. The whole place feels really well looked after. I stayed in autumn and it was so peaceful. There’s a beautiful little stream behind the hotel, and the pools and outdoor spaces look amazing — perfect for summer. The location is quiet and relaxing, though there aren’t many restaurants nearby. It’s about a 10-minute drive to Quillan. The staff were fantastic — really friendly, welcoming, and professional. The front desk service was excellent, and the waitress at the restaurant was lovely too. Parking on-site was easy and convenient. I truly enjoyed my stay and would love to come back in the summer to enjoy the pools and sunshine!"