"The staff was mostly amazing. They were very accommodating with my early checking and always offering assistance. There was a snafu with someone being checked into my room after I had already checked in — which was disturbing to say the least. However the staff was quick to offer apologies and make up for the oversight. There were a LOT of gnats and mosquitos in my room so that was pretty frustrating especially at night when trying to sleep. But my only real complaint was the spa service. I was very much looking forward to a relaxing and rejuvenating spa experience. I booked a 2 hour experience that included thermals, scrub and massage. However there was no assurance once I changed out of my clothes and much of my time was wasted trying to hunt down someone to provide instruction. I was supposed to get 1 hr in the thermals and pools but 20 min in 3 different people came to tell me it was time to go to my massage. I had to keep insisting that I hadn’t had my hour yet and that was more of my time wasted trying to get them to understand that my appointment started at 6:30 so I couldn’t be be booked for a 7p massage. The receptionist then told me that my appointment was for only 1 hr20min but said I got 1 hr in the thermals (which I still hadn’t had yet) and 30 min for my massage (which doesn’t even add to 1hr20). She did later concede my appointment was 2 hrs but that I had to get out of that area at 7:30 but when I got out at 7:30 I waited til 7:40 to be taken for my scrub."
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