Dear Rebecca,Thank you very much for your feedback and for choosing SKY9 Apartments for your stay in Vienna. We are very sorry to hear about the issues you encountered during your stay. We apologize for any inconvenience caused by the closed reception upon your arrival. We understand that this must have been frustrating, especially after a long day of traveling. We inform all our guests prior to their arrival that we do not have a reception and is required to do self check-in. I have taken note of your feedback and will work on improving our communication and availability during late check-ins.Regarding the issue with the elevator, we apologize for the inconvenience caused by the workmen. We understand that waiting for the lift was not ideal, especially with suitcases. We will ensure to communicate with our guests in advance about any ongoing maintenance work to minimize any inconvenience in the future.We are also sorry to hear about the smoking smell in your apartment. Our apartments are strictly non-smoking, and we take this matter very seriously. Some guests do not respect our rules and we do everything we can to bring the apartment back to the original state, including using air filters. We apologize for any discomfort caused and assure you that we will investigate this issue further to prevent such incidents from happening again.Once again, we apologize for the inconveniences you experienced during your stay. We appreciate your feedback as it helps us to improve our services. We hope that you will give us another opportunity to provide you with a great experience in the future.Thank you very much for your understanding.Warm regards,The SKY9 Apartments Team

Dear Sarah,Thank you very much for taking the time to share your feedback with us. We are very sorry to hear about your disappointment regarding the location of the apartment. We understand that it may have been different from what you were expecting. We apologize if there was any confusion, but we have clearly mentioned on our website multiple times that our property is located across multiple locations in Vienna. We regret that you did not come across this information during your booking process.Regarding the issue with our customer service, we are truly sorry for any inconvenience caused. We strive to provide excellent customer service and we apologize if we fell short of your expectations. We would have been more than happy to find a suitable resolution or provide an explanation for the issues you encountered.We sincerely apologize for any inconvenience caused and we hope that this does not deter you from considering us in the future. We would love to have the opportunity to welcome you back and provide you with a truly enjoyable stay.Thank you again for your feedback and we wish you all the best.Warm regards,The SKY9 Apartments Team

Dear Roy,Thank you very much for taking the time to share your feedback with us. We are very sorry for any inconvenience you experienced regarding your room reservation. We understand that it was not in line with your initial booking and we apologize for the mix-up. The situation arose due to unexpected damage in the apartment you had originally booked, which made it uninhabitable. We were informed of this unfortunate circumstance at the last minute and had to quickly inform you and find an alternative solution for you.We sincerely apologize if the studio apartment we provided as an alternative did not meet your expectations. We did our best to communicate this change to you prior to your arrival and we regret that you were not completely satisfied with the alternative. We always strive to ensure that our guests have a comfortable and enjoyable stay, and we are sorry that we fell short in this instance.We truly value your feedback and will take your comments into consideration to improve our services. We hope that despite this inconvenience, you were able to enjoy your time in Vienna. We hope we were still able to make it for you by providing you with the necessary compensation. Once again, thank you for choosing SKY9 Apartments. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional experience.Warm regards,The SKY9 Apartments Team

Dear Francisco, Many thanks for taking your time to review us. I'm very surprised to see your low score 4/10 as you praised the apartment in our phone conversation on your checkout day. We granted you a late checkout until 2PM with no extra costs regardless the super promotional rate you booked. Furthermore we were informed by the employees of the restaurant that after ordering a coffee you left without paying. We are very sorry that despite our generosity to see that you still felt the need to rate us badly. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime via e-mail, phone, WhatsApp or Skype. Again, thank you for your feedback! Best, Julia

Many thanks for your great review with 8 out of 10 possible points! We certainly look forward to welcoming you back at SKY9 Apartments! Best regards from beautiful Vienna, Julia

Dear Alberto, Thank you for taking your time to review us. As we are known for our exceptional reachability I am very surprised to read your review. Since we cannot retrace which reservation this affects we would love if you get in touch with us to have another look at your reservation and to find a good solution for both of us. You can reach us anytime by Email, phone, Whatsapp or Skype. You can find our contact details on our Website. I am looking forward to hearing from you! Best regards from Vienna, Julia

Dear Kim, thank you for the great review. We are very pleased that you were satisfied with the apartment, the location and the simple handover of the keys. We are looking forward to welcoming you in Vienna again. Best regards, Julia

Thank you for your kind feedback! We hope to see you in one of our apartments again soon! Warm regards from Vienna!

Thank you for your kind feedback, which makes us very happy! We hope to welcome you again soon!

Liebe Nina - ganz lieben Dank für das positive Feedback und die freundlichen Worte. Es macht uns stolz zu lesen, dass es Ihnen gefallen hat und wir freuen uns schon auf ein Wiedersehen! Herzliche Grüße aus Wien

Dear Guest - thank you so much for taking the time and for giving us a review. We really appreciate it and are happy to see that you enjoyed your stay with us so much! We hope you return one day and wish you all the best! Warm regards from Vienna to you!

Liebe Maria - vielen herzlichen Dank für das freundliche Feedback, welches uns sehr gefreut hat. Schön zu lesen wie toll sie den Ausblick gefunden haben. Ich werde das Thema bezüglich einer Tagesdecke in unser nächstes Management Meeting aufnehmen. Es tut uns sehr leid zu lesen, dass Ihnen kalt war. Gern wären wir bei der Bedienung der Heizung behilflich gewesen, hätten wir das gewusst! Wir hoffen, Sie bald wieder in einem unserer Apartments begrüßen zu dürfen und senden Ihnen herzliche Grüße aus Wien

Your positive feedback truly fulfills us with pleasure. It gives us even more motivation to maintain the standards and to improve our services even more. We all look forward to welcoming you back next time.

Dear Guest - thank you so much for your kind feedback. It makes us very proud to read that you enjoyed your stay with us so much! Great to know that you felt so comfortable and so sorry about the missing microwave. We will take this topic into our next management meeting and see how we can add it to all of our apartments in the future! We hope to welcome you again one day when you return to Vienna! All the best!

Dear Guest, thank you for your feedback which helps us to maintain our standards high and to improve our services daily. We operate different locations in the area of Vienna's main train station. As multiple pins are not allowed here I’m sorry for the inconvenience caused. Immediately after receiving the booking, our software sends out a confirmation email with all the details to your assigned apartment. Regarding the location, three public transports operate very close-by to the apartment that our guests like to use instead of walking. The subway U1 is about 400 meters away from your apartment and takes you to Vienna city centre “Stephansplatz” and to the Opera in only three to four stops. The tram station is only three walking minutes away and takes you to main station “Hauptbahnhof” and to the Belvedere Palace. Lastly, the bus 14A departs in front of the building and takes you directly to the famous shopping street “Mariahilferstraße”. We hope to welcome you again in one of our apartments! Kind regards from Vienna and all the best for 2020!

Dear Renee - thank you for taking the time and for giving us your detailed feedback. It is much appreciated as we can improve our services daily. We are happy to read that you were satisfied with the location close to public transportation. Public transports operate very close-by to the apartment that our guests like to use. The subway U1 is about 400 meters away from your apartment and takes you to Vienna city centre “Stephansplatz” and to the Opera in only three to four stops. The tram station is only three walking minutes away and takes you to main station “Hauptbahnhof” and to the Belvedere Palace. Lastly, the bus 14A departs in front of the building and takes you directly to the famous shopping street “Mariahilferstraße”. We indeed operate different locations in the area of Vienna's main train station. As multiple pins are not allowed here I’m sorry for the inconvenience caused. After receiving the booking, our software sends out a confirmation email with all the details to your assigned apartment immediately. We hope to welcome you again in the future and send you warm regards your way!

Dear Phil - thank you for your kind feedback. It is great to read that you enjoyed your stay with us and were satisfied with the location and the space. Cleanliness is of upmost importance to us and we are happy to see that you seemed to feel like home. We hope to welcome you again one day ! Warm regards from Vienna

Dear Ida - thank you for your feedback! It is great to see that you enjoyed your stay with us. I am afraid I don not understand the part with the washing but we are happy to discuss in private again if you like. Your feedback helps us to maintain our standards high and to improve our services daily. We hope to welcome you again in the future! Warm regards from Vienna

Dear Guest - thank you for your kind feedback. It means a lot to us as we can improve our services on a daily basis. It makes us proud to read that you were happy with our staff, which we will forward to them directly. Here is to hoping we can welcome you again in the future! Warm regards from Vienna

Dear Min - thank you for your kind feedback! It was great to have you as our guest and meet you in person! We are proud to read that you enjoyed your stay with us and hope you return one day! Warm regards from Vienna

Lieber Christian - vielen Dank für Ihre freundliche Bewertung. Es macht uns stolz zu lesen, dass es Ihnen bei uns gefallen hat und wir hoffen Sie bald wieder als unseren Gast begrüßen zu dürfen. Herzliche Grüße aus Wien!

Dear Guest - thank you for your kind feedback. It makes us proud to read that you enjoyed your stay with us and liked the convenient location. We are sorry you were not able to enjoy the terrace because of bad weather, but maybe next time! We would love to have you stay with us again in the future! Warm regards

Dear Panicha - thank you so much for your kind rating! It is great to see that you liked your stay and it motivates us to maintain high standards! Heres to hoping we can welcome you as our guest once more in the future! Warm regards from Vienna

Dear Guest - thank you for your kind review. We are happy that you enjoyed your stay with us and hope to welcome you again in the future! Sending warm regards your way!

親愛なるゲスト-時間を割いてフィードバックをお寄せいただきありがとうございます。 それは私たちの基準を高く保つために私たちをやる気にさせます！ オーストリアでは、バスルームとトイレが分離されていることが非常に一般的です。 同時に使用できるため、多くのお客様が本当に気に入っています。 将来またあなたを歓迎したいと思います。 ウィーンからの暖かい敬意

Dear Guest - thank you for your kind review. We are happy to read that you enjoyed your stay with us and hope to welcome you again in the future! Warm regards from Vienna

Dear Guest - thank you for your kind review. It is great to see that you enjoyed your stay with us and especially liked the large bathroom. We hope to welcome you again in the future! Warm regards from Vienna

Dear Guest - thank you for your feedback. We would love to hear more about your stay so we can continuously better our services. Looking forward to hearing from you! Warm regards from Vienna, Nadine

Dear Geoffrey, thank you for your feedback. It continuously helps us to improve our services and we therefore value it a lot. We operate different locations in the area of Vienna's main train station. As multiple pins are not allowed here I’m sorry for the inconvenience caused. After receiving the booking, our software sends out a confirmation email with all the details to your assigned apartment immediately. From the apartment that you stayed in, the bus 14A stops right in front of the building. The subway is only 450meters away which takes you to city center in only three stops and there is a tram stop only 300m away which takes you to the main station “Hauptbahnhof” in one stop. The spa area and the pool is in the same building as the "Penthouse Studio", as we mention at three different locations in our profile here. However, it can surely be used by all of our guests. We are sorry for the inconveniences caused and will try to highlight this even further in the future. We hope to welcome you again in one of our apartments in the future. Sending warm regards your way!

Dear Sherene, thank you so much for giving us such a nice feedback to your stay! Please know that it is much appreciated! It makes us proud, that you liked the location that much. The Hofer is indeed very close to the apartment which most of our guests really like. We hope to welcome you again one day! Have a wonderful day! Kind regards from Vienna

Kære Gitte - tak for at have givet os din feedback. Vær venlig at vide, at det er meget værdsat, da det hjælper os med at forbedre vores tjenester dagligt. Vi er så glade for at læse, at du nød det rolige kvarter og nød den korte tur til byens centrum. Der er et par muligheder for offentlig transport i området: Metroen U1 er cirka 400 meter væk fra din lejlighed og fører dig til Wien centrum "Stephansplatz" og til Operaen i kun tre til fire stop. Sporvognsstationen ligger kun tre gåafstand væk og fører dig til hovedstationen "Hauptbahnhof" og til Belvedere-paladset. Endelig afgår bussen 14A foran bygningen og fører dig direkte til den berømte shoppinggade "Mariahilferstraße". Vi håber at byde dig velkommen igen i en af vores lejligheder! Venlig hilsen fra Wien