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"Hotel is situated right in Old Quarter. Rooms were clean and in good state. Staff members were lovely and helpful. We had stayed at hotel with better reviews in Hanoi but this was a much better experience overall. Would recommend as good value for money. "

"Great overall experience! Grace, Carmellia and the rest of the concierge staff really made my stay extra special. They always greeted my parents and me when we went out adventuring and welcomed us "home" when we finally returned. Combine that with amazing breakfast food, an amazing swimming pool and a great room put this hotel in my record books."

"The staff is incredible. They are attentive, hard working and go out of their way to make sure that everyone is happy and have what they need. The standard rooms are tiny and outdated. We were moved to a larger, renovated room and it was perfect. The restaurant is excellent. Food is fresh and service is exceptional. Welcome drink and desert was lovely and the parting gift was a nice touch. Reserved transport from the airport directly with the hotel. Very convenient, reliable and efficient. No need to haggle at the airport. The driver waits for you in arrival section with your name on a sign. "

"Everything about this hotel works perfectly. The location, rooms, staff and food are exactly right. The manager, Alex, is happy to "go the extra mile" to make sure that you have what you need and that you're well looked after. His team is friendly, helpful and all seem to be very happy. This is the fourth time I have stayed at this hotel, and it won't be my last. Location-wise, you are in easy reach of Hoan Kiem lake, good eating places and, if you're feeling brave, the train street. I just need to say and extra 'thank you' to Alex. I don't think the word 'no' is in his vocabulary and this attitude just takes the stress out of business travel in Hanoi. When a promised delivery failed to arrive, it was Alex who go on the phone to DHL to find out what was happening and then made sure that when it did eventually appear it was sent on to my next hotel in HCMC. Exceptional service. Sure, you can stay in grander hotels in Hanoi, but you can't get much better!"

"Jimmy and the crew did whatever was required to make our stay relaxing and enjoyable"

"Absolutely stunning hotel in the middle of Hanoi old quarter. Everything was so easily accessible - from the Lake to the train street and everything in between! The room was gorgeous and beds were comfortable. Breakfast was a healthy selection of Vietnamese delicacies. Totally recommended!"

"Anna as the breakfast supervisor has been great.. she was bery helpful ơn advices and where to go.. the front desk staff were also very pleasant and welcoming .. We felt at home.. the breakfast menu was very good .. the location is super and the staff was very helpful.. we will come back .."

"Very helpful well trained staff clean and tidy good room service i would definitely recommend this hotel, if we visit Hanoi in the future we wouldn't look anywhere elase for a hotel"

"Great stay at the Pan Pacific. Fantastic friendly staff and great breakfast options. We also club access which was a nice touch. Good location for exploring Hanoi. Clean, spacious room as well."