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Nhận xét về La Quinta Inn & Suites by Wyndham Virginia Beach

2.5 out of 5
La Quinta Inn & Suites by Wyndham Virginia Beach
2800 Pacific Ave, Virginia Beach, VA

Nhận xét

7,8

Tốt

Đánh giá 10 - Xuất sắc. 397/1004 nhận xét" "
Đánh giá 8 - Tốt. 304/1004 nhận xét" "
Đánh giá 6 - Được. 152/1004 nhận xét" "
Đánh giá 4 - Kém. 75/1004 nhận xét" "
Đánh giá 2 - Tồi. 76/1004 nhận xét" "

8,0/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

7,2/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Robert

Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
During my stay at hotel I encountered the worst service from a front desk agent. I asked him if his day was going well. His response was why are you asking me that, it was not what I expected at all front an agent. I was booked for a two night stay and left the next day. I can not see myself and family at an establishment that would provide poor service ina service driven industry. This was during the Mother’s Day weekend.
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 23/05/2024
Hi Robert,My deepest apologies, I regret that your stay did not live up to our usual expectations. Rest assured the issues you experienced have been addressed with my team to better prevent from happening to future guests.

10/10 - Xuất sắc

Robert

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pet friendly
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 23/05/2024
Hi Robert,Thank you for your outstanding review of the hotel. I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at LaQuinta Inn, VA Beach.

2/10 - Tồi

Alexia

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Outrageous security deposit double the amount of my room! Not even an oceanfront hotel but charging a crazy security deposit. Workers were too busy texting and talking amongst each other while I stood there waiting
General Manager trả lời vào 13/05/2024
Hi Alexia,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

6/10 - Được

Susan

Đi cùng thú cưng, Đi cùng bạn đồng hành
Breakfast was good and included waffles, bacon, and eggs. We had to pay for parking. Property is attractive on the ourside and in lobby. Bed was uncomfortable. (Old mattress, worn sheets, and lumpy old pillows.) Woman at reception desk was unfriendly and not accommodating. We are looking elsewhere for our next stay in this area.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 13/05/2024
We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

6/10 - Được

Vicki Kristine

Thích: Sạch sẽ, tiện nghi, dịch vụ
Curtain wouldn't close all the way. Very loud dogs barked excessively the 1st 2 days & night.
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 13/05/2024
We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Please be sure to bring this type of incident to our front desk's attention at the time the incident occurs. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

4/10 - Kém

Ashley

Đi cùng gia đình
It’s a 7 floor hotel and has 2 elevator but one doesn’t work all the time.. had to take the stairs multiple times so wasn’t waited 10 minutes to go up and down ..
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 06/05/2024
Hi Ashley,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

10/10 - Xuất sắc

Josmar

Lưu trú 3 đêm vào Tháng 4, 2024
General Manager trả lời vào 23/05/2024
Hi Josmar,Thank you for taking the time to post about your stay at LaQuinta Inn, VA Beach. I am glad you found good quality in our pricing and accommodations. We hope to see you again on your next visit.

8/10 - Tốt

Roberto

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
El hotel esta remodelado y tiene buen desayuno pero el a/c no trabaja bien y el baño no le funciona el extractor.
Lưu trú 3 đêm vào Tháng 4, 2024
General Manager trả lời vào 06/05/2024
Hi Roberto,Thank you for your review. We are glad you were satisfied but want to make an even bigger impact. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately.

6/10 - Được

Hajar

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 30/04/2024
Hi Hajar,We are sorry your stay was not better! Thank you for your review.

6/10 - Được

Yolanda

Đi cùng gia đình
I was told they charge for parking.At checkout , I asked about the charges and was told the older lady didn’t know what she was talking about. I asked for a bill to verify if any parking fees, but was told since I booked through a third-party (Expedia), I have to get a receipt from them. I really don’t understand this. The hotel was noisy with dogs and uncontrollable children yelling and screaming up and down the halls.. Telephone in room but not connected. Unable to contact front desk unless you call in your personal cell phone.
Lưu trú 3 đêm vào Tháng 4, 2024
General Manager trả lời vào 26/04/2024
Hi Yolanda,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately.

8/10 - Tốt

David

Khách đi công tác, Đi cùng bạn đồng hành
One thing I will say is Andres at the front desk was excellent and very helpful and friendly. Another person who worked the front desk was useless, We were there for four nights and at first we thought they were having a bad day, but it continued for all four days, a smile would go along way with her ….ill let you figure out who it was as I won’t mention her name. The facility itself is relatively clean, at night there were loud people in the hallway after 10pm, so it seems to be a young crowd, the smell of marijuana on people walking into the elevator was annoying but that’s everywhere these days. We made our reservations well before April 15, but the front desk lady (the one with no personality) made it a point at the front desk that we were getting free parking and I asked her why wouldn’t I get free parking? and the response was well after April 15 you have to pay $15 a day for parking and I said I’m a guest of the hotel. Why would I have to pay for parking?…. the response was well all the hotels charge for parking after April 15 during the season and I thought that was atrocious that you would charge your paying customers to park. Breakfast was simple and basic but appreciated. Would I stay there again, maybe, maybe not but I would definitely look for another hotel to see if there’s anything Better in the area
Lưu trú 4 đêm vào Tháng 4, 2024
General Manager trả lời vào 26/04/2024
Hi David,We are sorry your stay was not better! We pride ourselves on providing excellent customer service. Your concern has been brought to our attention and will address with staff immediately.

8/10 - Tốt

Leslie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 26/04/2024
Hi Leslie, Thank you for your review. We are glad you were satisfied but want to make an even bigger impact. We hope to get to five stars on your next visit!

8/10 - Tốt

Lena

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Ok
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 26/04/2024
Hi Lena, Thank you for your review. We are glad you were satisfied but want to make an even bigger impact. We hope to get to five stars on your next visit!

10/10 - Xuất sắc

karen

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel was better than expected for the price. Staff was friendly. Room was nice and clean. Elevator was a little suspect but otherwise ok.
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 26/04/2024
Hi Karen,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

2/10 - Tồi

Shawnda

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I was so disappointed that we had to end our trip a day early because the next morning, after getting out the shower, a cockroach runs out from behind the toilet! I killed it and showed the manager who did not seem shocked at all. Definitely not staying here again!
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 26/04/2024
Hi Shawnda, We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

6/10 - Được

Rhonda, UPPER MARLBORO

Thích: Sạch sẽ, nhân viên & dịch vụ
4/11/24: The front desk (female) associate was very patient and had a great spirit last evening However, while booking this hotel, I called to confirm if they had an indoor swimming pool, another (male) associate said YES the hotel had an indoor pool. So I proceeded to book. Upon arrival, and checking in we found out that male associate who answered the phone LIED about the indoor pool. Last night’s associate said that they changed it into a gym. She claimed that was done before she got there as she was NEW to the position. I was very upset. No manager was on site. I’ve reached out to Wyndham to tell them about the experience, filed a complaint, and hoped that we were moved to a different hotel. I received an automated email stating they would get back to me within a week. I was very angry and plan to reach again this morning! I’m definitely going to have a talk with management first thing this morning about whoever that employee was . I’m LIVID over the bait and switch. If I knew it didn’t have a pool, I wouldn’t have booked here!!!! EXPEDIA, I want some type of compensation back to my card that I used. Will be reaching out again within the next few days regarding this issue.
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 26/04/2024
Hi Rhonda,Thank you for your review. We are glad you were satisfied but want to make an even bigger impact. We hope to get to five stars on your next visit!

2/10 - Tồi

Zaira

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is old has mold all over the windows and bathrooms.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 12/04/2024
Hi Zaira,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

8/10 - Tốt

Jeffrey

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I don't have any complaints. I enjoyed a cozy restful night pretty good breakfast selection.
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 02/04/2024
Hi Jeffrey,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

8/10 - Tốt

Martine

Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 26/04/2024
Hi Martine,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

8/10 - Tốt

Jon, Titusville

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Breakfast of cold hard boiled eggs and microwaved mini sausage patties was not good
Lưu trú 4 đêm vào Tháng 3, 2024
General Manager trả lời vào 25/03/2024
Hi Jon,Thank you for your review. We are glad you were satisfied but want to make an even bigger impact. We hope to get to five stars on your next visit!

10/10 - Xuất sắc

Michael

Lưu trú 3 đêm vào Tháng 3, 2024
General Manager trả lời vào 26/04/2024
Hi Michael,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

6/10 - Được

Sabrina

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
I chose this location because it was in my budget and because it was near the finish line of the Yuenglin Shamrock Half Marathon. I was not impressed with the breakfast offerings. Hotel's location made it easy for me to walk to restaurants and sites, plus there was a grocery store across the street for snacks and such.
Lưu trú 4 đêm vào Tháng 3, 2024
General Manager trả lời vào 25/03/2024
Hi Sabrina,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

10/10 - Xuất sắc

Arthur

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good staff Very informal..liked everything about my stay
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 25/03/2024
Hi Arthur,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

2/10 - Tồi

ROSEMARIE

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sheets smelled like dirty feet, room was smelly dirty & noises coming from pipes between the walls kept us up all night along with ppl hanging out in the halls in the middle of the night & no running water in the bathroom. Front desk was also a frail older woman that was also the security at this unsafe & unkept place. Noticed working girls also in the parking lot. This is unsafe & unacceptable for any decent family member to stay. I do not recommend this place at all!!! It’s full of ppl from the shelter.
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 25/03/2024
Hi ROSEMARIE,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

8/10 - Tốt

Mike

Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 12/04/2024
Hi Mike,Thank you for your review. We are glad you were satisfied but want to make an even bigger impact. We hope to get to five stars on your next visit!

10/10 - Xuất sắc

Aaron

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Politeness of the night staff and fairly short walking commute to the restaurants and boardwalk
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 22/03/2024
Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

2/10 - Tồi

Alisya'

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is probably the worst hotel I have ever stayed at. If I could post the photos here I would. The entire hotel was a construction zone. My room was disgusting. There was what looked like blood spots on the bed sheets. There was a shoe foot print on the pillow case. The bed sheets were dirty. There was mold and water stains on the room lamp. A layer of dust covering the room phone. Damage to the shower curtain. The AC was disgusting and had thick dust and other dirt all over it. I requested clean sheets and the front desk lady brought me some and she said she included pillow cases. Not only were there not pillow cases in the clean sheets but there was a pink faux rose petal. How clean could they really be? I wasted $100 on this room and will never stay there again. I asked for a refund from the front desk manager and they refused. Talk about bad service.
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 22/03/2024
We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

4/10 - Kém

Renee

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
This property is in need of an update. I called ahead to tell the staff about my late arrival which they said was fine. Upon arrival I find out that they canceled my reservation. The included breakfast leaves much to be desired. Employees hanging at the desk eating chic fil a while waiting on customers was so unprofessional.
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 18/03/2024
Hi Renee,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

6/10 - Được

Mrs.Destroyer_Bee392

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 18/03/2024
Hi Mrs. Destroyer_Bee392, We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention

10/10 - Xuất sắc

Lena

Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 12/04/2024
Hi Lena,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

10/10 - Xuất sắc

RitaMaria

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
YES!
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 13/03/2024
Hi Rita Maria,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

2/10 - Tồi

Wes

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel just wasn't clean and tidy but staff was doing the best they could
Lưu trú 3 đêm vào Tháng 3, 2024
General Manager trả lời vào 13/03/2024
Hi Wes,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention

10/10 - Xuất sắc

LaChera

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I don’t like paying for parking. But I do enjoy the free breakfast.
Lưu trú 3 đêm vào Tháng 2, 2024
General Manager trả lời vào 08/03/2024
Hi LaChera,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

8/10 - Tốt

Kareen

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My key didn’t work for the most part
Lưu trú 3 đêm vào Tháng 2, 2024
General Manager trả lời vào 03/03/2024
Hi Kareen,Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit!

10/10 - Xuất sắc

ABOUDALA

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean
Lưu trú 2 đêm vào Tháng 2, 2024
General Manager trả lời vào 02/03/2024
Hi Aboubala,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

8/10 - Tốt

Margaret

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place the staff was very friendly. It was nice and clean. Everybody was very courteous.
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 01/03/2024
Hi Margaret,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

8/10 - Tốt

dawn

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2024
Genera Manager trả lời vào 25/02/2024
Hi Dawn,Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit!

6/10 - Được

Wayne

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel is very nice in a great spot just a block or two from the oceanfront. Staff was very nice and courteous. Only problems I had was mattress was not the best and for breakfast just had regular things, waffles, sausage but no scrambled eggs or potatoes.
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 25/02/2024
Hi Wayne,Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit!

8/10 - Tốt

Stephen

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Modern, clean, comfortable. Very efficient and helpful check in from staff. If you’re picky, the bathroom is tiny. But the room overall was great, spacious, comfortable - above average TV selection with interactive dish guide.
General Manager trả lời vào 25/02/2024
Hi Stephen,Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit!

8/10 - Tốt

Christopher

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Surprisingly good for the prize. Clean bathroom and towels. Floor and tables could use some dusting. Noisy in the halls all night and early in the morning. Comfortable beds. So so breakfast.
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 25/02/2024
Hi Christopher,Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit!

8/10 - Tốt

Garrett

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
In the photos it shows a large fitness room -all of the fitness equipment is in boxes, apparently it hasnt been up and running in two years. The breakfast bar area was large, but sparse. Rooms were clean though, staff was pleasant enough, and area didnt seem sketchy.
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 25/02/2024
Hi Garrett,Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit!

2/10 - Tồi

Stephen

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Our reserved room had a leak coming from the bathroom above, they then gave us a second room that had been smoked in and a toilet that had a seat unattached. Went to the front desk and the attendant said what’s wrong this time? Like it was our fault their hotel was so in shambles. The last room they had available looks like it was used for a pet friendly room. The room had twin queen beds and they were both made, but it was evident that the comforter was not fresh because it had dog hair all over the bed spread. We were woken up several times during the night from guest doors slamming while they were taking their dogs out during the night and the dogs were barking in the hallways. The overall cleanliness and attitude from the staff was horrible.
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 24/02/2024
Hi Stephen,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our Manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

4/10 - Kém

Ashley Rafful

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really bad property. Very noisy and not put together. Felt like I was staying on a construction site.
Lưu trú 2 đêm vào Tháng 2, 2024
General Manager trả lời vào 24/02/2024
Hi Ashley,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our Manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

10/10 - Xuất sắc

Francis

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Nice property, only complaint is the bathroom ester pressure in our room was very low. Needs to be looked at. (Room 409)
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 24/02/2024
Hi Francis,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our Manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

8/10 - Tốt

Timothy

Đi cùng thú cưng
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
The main department does a pretty good job here at the cleaning people doing a really good job. The front desk is lousy.
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 24/02/2024
Hi Timothy,Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit!

6/10 - Được

Catherine

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Déjeuner très ordinaire, manquait beaucoup de choses. Chambre petite.
Lưu trú 2 đêm vào Tháng 2, 2024
General Manager trả lời vào 24/02/2024
Hi Catherine,We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our Manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention.

8/10 - Tốt

Frances

Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Worst mattress! Hotels need to know memory form remembers ... sagging mattresses, and quite noisy. And no cooked eggs at breakfast :-(
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 22/02/2024
Hi Frances,Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit!

8/10 - Tốt

Michael

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great price, and very convenient to dining options!
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 20/02/2024
Hi Michael,Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit!

10/10 - Xuất sắc

Terri

Lưu trú 2 đêm vào Tháng 2, 2024
General Manager trả lời vào 21/02/2024
Hi Terri,Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

6/10 - Được

Jennifer Marie

Thích: Nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 2, 2024
General Manager trả lời vào 20/02/2024
Hi Jennifer,Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit!