Search Inns in West Hunsbury

"Fire Alarm Wake people up early in the morning and they had no idea was it a drill or a real fire, no proper communication"

"Your staff, from reception [Olivia] to bar staff and bar manager were so helpful and kind. We also met a couple of other staff members [new there, from your other hotel]. Such lovely people. We wnjoyed speaking with everyone and getting insight about the manor."

"Nice room, good staff quick check-in easy checkout"

"We had a nice stay overall, but were very disappointed with one member of staff. He appeared to be making up rules, telling us our children were only allowed 40 minutes in the pool, whereas the day before another staff member had confirmed there were no such restrictions. Plus as were told to leave the pool, a couple with a child joined the pool for a swim. He also tried to charge us for towels, but later admitted we didn’t need to pay once he realised we were hotel guests. We had already signed in with our room number, so this should have been clear. Overall, we found this staff member to be quite incompetent and rude, which unfortunately impacted our experience. Other than that it was a nice stay, slightly out dated room and over priced food."

"While the actual hotel stay was good it was disappointing that the property was unable to be flexible with a booking error, while it was my mistake booking the wrong dates when I tried to correct this within 24h the property was unwilling to re-schedule or cancel the booking made in error leaving me with a 2nd booking was unable to use."

"A very dated hotel. Welcome at reception luke warm with a team that seem disinterested in providing a welcoming friendly greeting to arriving guests. Many windows broken, rooms in need of a deep clean and refresh. Small amounts of mould and poorly repaired sealant in bathrooms. Towels and bed linen clean. There is very much a vibe of “how little can we do to maintain the hotel, how cheaply can we do this repair, how little can we pay and invest in our employees”. And that approach shows. There is also now a charge for car parking at this hotel which isn’t made clear. Breakfast is extra. The Brewyers Fayre just down the road does a cheaper and better breakfast than here."

"Friendly staff, clean rooms, nice bar/restaurant. Check in time was a little off (about 1 hour) which I think was a capacity issue. Spa was great, Sauna and Steam rooms were a little small to match the capacity of the hotel. I enjoyed my stay though apart from the capacity issue. If you’re staying there for the spa treatments, you should confirm availability before booking a room, they seem to have pretty limited slots which is disappointing for anyone planning to relax and complete escape from city buzz."

"Can't fault the hotel, WiFi was strong, TV worked, shower was great, Aircon was great, beds were very comfortable, it was clean and best location for MK Marathon weekend! Honestly can't fault it and waiting to book again for next year"

"We were allocated rooms in the annex in Paddock, the water pressure in the shower was not satisfactory and took a long time to heat up. Unfortunately this was identified too late to raise with the hotel team as the booking was for just one night's stay. Breakfast was superb and the staff were extremely helpful."