Search Cottages in West Richland

"This is the third time we have stayed at the Clover Island Inn. We love the location on the river!! Unfortunately, this stay we were given a room on the 3rd floor in what must have been the pet section, because the hallway smelled of animal urine. The room was otherwise clean. I wish we would have thought to ask for a room on a different floor. "

"Starting with the positive: The staff was fantastic (hard working and very personable) and doing their best despite an obvious lack of resources. But the hot tub was broken, the A/C unit in our room had a mildewy smell and the furniture was stained. Only one staff member was working the breakfast area (and, again, she was great) and it was clearly a two-person job; the buffet was not being restocked regularly and the tables were filthy sticky. We stayed at this hotel a year ago and had a fantastic stay. It's really gone downhill in just a year. It's unlikely we'll be back."

"I had high hopes for our stay, but unfortunately the rating does not fit the hotel. When we went to check in there was no one to be found. No sign or anything. Tucked on the far side was a bell. When we went to ring it, we could see in a back room there were 5 employees sitting around a desk. Initially, we were impressed with the inside of the hotel, beautiful wood carvings, spacious, but the more you looked around the less exciting it was. Old, terrible carpet coming up and frayed, and elevator we were afraid was going to stop working, a nasty moldy ice machine, a squeaky, uncomfortable mattress. While the room overall looked clean and refreshed, I was still nervous. We chose to stay anyway because we had already paid and it was only 1 night. The tv though, was static, and cut in and out; the outlet for my phone charger was unreliable and honestly, with so much wrong, I hit a point that I didn’t even want to shower or try their complimentary breakfast. If this is what it looked like on the outside I wonder what it looked like behind the scenes in places we couldn’t see. Hotel staff, once we were acknowledged, we kind and friendly, but that’s about the only thing this place had going for it. We even had a balcony, but the smell outside was too terrible to even crack the door. This place has potential, but needs some serious love and care to get there. "

"Made accommodations for my long stay. Appreciated "

"Room was very spacious and Staff was very helpful and efficient."

"Great hot breakfast."

"Room was dirty. Found dog pee. Breakfast wasn’t great. Staff was all friendly though. "

"Nice breakfast menu. "

"The hotel is beautiful and everyone was friendly. "