Khách sạn Western Springs

"The Silversmith Hotel is in a great location. Walking distance to the river, Millennium Park, and lots of museums and attractions. It was easy to take the train from the airport and walk a few blocks to the hotel. Bus and train stops right near the hotel. The room was clean and cozy. The hotel was well-maintained. The best part was the staff. They were all super helpful and welcoming. They were in touch via text before our stay and asked us if we had any requests or needs. We were able...

"Excellent"

"The views were beautiful, but the staff was no help. The line was ridiculously long to get checked in. When we got checked in, they had someone show us how to get to our room and the young gentleman brought us to a stairwell and stated didn’t they tell you the elevators are broken we literally had to walk through construction sites and multi levels just to get to our room. I wrote a complaint to the hotel and got little response. The room was beautiful, but poor customer service to say the...

"Very nice"

"Old hotel and rooms. All the outlets in our room were titled and so hard to plug things in them. The outlets near the nightstands on either sides can’t accommodate a charger because they’re stuck on the side of the nightstand between it and the side of the bed. Hairdryer so old and didn’t work. Check in was exactly at 4, they weren’t lenient when I showed up at 2:40."

"Tiny bathroom with a step up."

"Amazing stay, our room was perfect with city/river view! A 10 out 10!"

"The hotel is within walking distance to many must-do locations in Chicago (Field Museum, Shedd Aquarium, Adler Planetarium and The Bean). Lots of good good options near by as well. The staff was friendly and efficient. The room was clean upon arrival. The bathroom fan was not working. The main issue was the AC not working. There was not filter in the machine and it was too old/too small to properly cool the room. We had it set to 60 degrees and you wouldn't have known. Not sure if it was...

"I booked at king size bed room and ended up being put in a room with other guest when i didnt book a a quad room i booked a king size private room. Very disappointed."

"Got locked in the parking garage two days in a row"

"The cleanest hotel in downtown"

"Staff was helpful"

"Perfect proximity to the Riverwalk and downtown Chicago. We left our bags with the front desk on the morning of check-in, as we got there around 11 am. No more than 30 minutes later, the lovely receptionist called me and offered a discounted early check-in with an upgraded room. We pounced on the offer and checked in without a hitch. Our room was spectacular, lots of room and wonderful amenities. The bathroom was spacious and modern. Our view out of our long window was right out to the river and...

"Nice place"

"We stayed 4 nights in 2 rooms (a couple and a solo traveler) and while the location is the hotel's strongest point. It is a historic building in the Loop, walkable to Millennium Park and easy transit access. A few things could be improved. Our check-in experience was a bit awkward as the host assigned the smallest room to the couple rather than the solo traveler, which felt like an oversight. The lobby seating is showing wear, and the in-room bedding instructions were more confusing than they...

"Room / floors need to be washed. Not just vacuumed."

"The hotel is clean, staff is very attent, the welcome moment made me like the hotel, is close to everything, shopping, restaurants,parking a one block, very nice restaurants a walking distance. Next time I will be stay at the same hotel."

"Great stay!"

"Always a pleasure! One of my favorite hotels in Chicago."