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Nhận xét về Mt. Olympus Water & Theme Park Resort

3 out of 5
Mt. Olympus Water & Theme Park Resort
655 N. Frontage Road, Wisconsin Dells, WI

Nhận xét

6,2
Đánh giá 10 - Xuất sắc. 393/1856 nhận xét" "
Đánh giá 8 - Tốt. 385/1856 nhận xét" "
Đánh giá 6 - Được. 384/1856 nhận xét" "
Đánh giá 4 - Kém. 322/1856 nhận xét" "
Đánh giá 2 - Tồi. 372/1856 nhận xét" "

6,2/10

Sạch sẽ

6,6/10

Nhân viên & dịch vụ

6,0/10

Tiện nghi, dịch vụ

6,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,4/10

Thân thiện với môi trường

Nhận xét

4/10 - Kém

Jose Rafael Alfredo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Las piscinas techadas no estaban disponibles
Lưu trú 1 đêm vào Tháng 5, 2024

2/10 - Tồi

Lincoln

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Old and scary hotel
Lưu trú 1 đêm vào Tháng 5, 2024

2/10 - Tồi

Monica

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pase 3 dias en ese hotel y cuando salimos para ir alos parques acuático de regreso al hotel nadie limpio nadie saco la basura al dia siguiente salimos a comer y le pedimos a un empleado del hotel que porfavor nos limpiara el cuarto ya que desde ayer nadie lo limpio y de forma grosero nos dijo que no era su trabajo entonces le pedimos que porfavor entonces le dijera a alguien.. luego nos pregunto cual era el numero de cuarto le dimos y nos fuimos esperando que nos dieran limpiando el cuarto pero regresamos y los cuartos seguian igual no limpiaron no botaron la basura no avia papel en fin no vuelvo a hospedarme en ese hotel
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

mayra

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 1 đêm vào Tháng 5, 2024
Ahmed Mahmoud trả lời vào 26/05/2024
Hello Mayra,Thank you for your positive feedback and for rating us! We're delighted to hear that you had a good experience during your stay.Your satisfaction is our top priority, and we’re thrilled to know we met your expectations. If there is anything specific you enjoyed or any suggestions you have for future visits, please feel free to share them with us.We look forward to welcoming you back soon!Warm Regards,Mt. Olympus Management Team

10/10 - Xuất sắc

Kevin

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 5, 2024
Dontae trả lời vào 27/05/2024
Hello,Thank you so much for rating your recent stay with us! We are delighted to hear that you had an excellent experience.Your positive feedback is incredibly valuable to our team, and we are thrilled that we could meet your expectations. If there was anything specific that stood out to you or if you have any suggestions for making your future visits even better, we would love to hear from you.We look forward to welcoming you back for another wonderful stay soon!Warm Regards,Mt. Olympus Management Team

10/10 - Xuất sắc

Ramkumar, Eden Prairie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My kids enjoyed mt Olympus a lot
Lưu trú 1 đêm vào Tháng 5, 2024
Ahmed Mahmoud trả lời vào 26/05/2024
Hello Ramkumar,Thank you for sharing your feedback! We're thrilled to hear that your kids enjoyed their time at Mt. Olympus. Providing a fun and memorable experience for families is one of our top priorities.If there’s anything we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you and your family back soon!Warm Regards,Mt. Olympus Management Team

10/10 - Xuất sắc

Belen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Ahmed Mahmoud trả lời vào 26/05/2024
Hello Belen,Thank you for rating your recent stay with us! We're thrilled to know that you had an excellent experience.Your positive feedback means a lot to our team, and we're glad we could meet your expectations. If there’s anything specific you enjoyed or if you have any suggestions for further improvement, we’d love to hear from you.We look forward to welcoming you back soon!Warm Regards,Mt. Olympus Management Team

6/10 - Được

Lisa

Lưu trú 3 đêm vào Tháng 5, 2024
Ahmed Mahmoud trả lời vào 26/05/2024
Hello Lisa,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are glad you chose to stay with us.If there are any specific areas where we could improve or if you have any suggestions for enhancing your experience, please feel free to share them with us. Your insights are valuable as we strive to provide the best possible service to our guests.We hope to have the opportunity to welcome you back in the future and provide an even better experience.Warm Regards,Mt. Olympus Management Team

10/10 - Xuất sắc

Casey

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Excellent stay excellent workers the only thing is people slamming their doors all night
Lưu trú 1 đêm vào Tháng 5, 2024
Ahmed Mahmoud trả lời vào 25/05/2024
Hello Casey,Thank you for your kind words about your recent stay with us. We're thrilled to hear that you found both your stay and our workers to be excellent!We apologize for the disturbance caused by other guests at night. We understand how important a peaceful night's sleep is.Your feedback is important to us, and we appreciate you bringing this to our attention. We look forward to welcoming you back for another excellent stay.Warm Regards,Mt. Olympus Management Team

4/10 - Kém

Dan

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
All around dirty and unkept. They must have been having water infiltration issues because the carpet outside our room and down the hall was soaking wet. It smelled moldy.
Lưu trú 2 đêm vào Tháng 5, 2024
Ahmed Mahmoud trả lời vào 24/05/2024
Hello Jill,Thank you for taking the time to share your feedback. I am truly sorry to hear about the unsatisfactory conditions you encountered during your stay.The issues you described regarding the cleanliness and wet carpet are unacceptable and far below the standards we strive to maintain. I understand how uncomfortable and unpleasant this must have been for you.Your feedback is invaluable to us as we continuously work to improve our services and facilities.Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm Regards,Mt. Olympus Management Team

10/10 - Xuất sắc

Harry

Great
Lưu trú 1 đêm vào Tháng 5, 2024
Ahmed Mahmoud trả lời vào 23/05/2024
Hello Jarry,Thank you so much for rating your recent stay with us a perfect 5 out of 5! We are delighted to hear that you had an excellent experience.Your positive feedback is incredibly valuable to our team, and we are thrilled that we could meet your expectations. If there was anything specific that stood out to you or if you have any suggestions for making your future visits even better, we would love to hear from you.We look forward to welcoming you back for another wonderful stay soon!Warm Regards,Mt. Olympus Management Team

8/10 - Tốt

Marty

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The physical property was building 25 and it was very well kept in the hallways were quiet and clean. What I didn't like about this day was that I got a glass beer bottle thrown at me for no reason by another person staying at that same building.
Lưu trú 2 đêm vào Tháng 5, 2024
Ahmed Mahmoud trả lời vào 22/05/2024
Hello Marty,Thank you for taking the time to share your experience with us. While I am pleased to hear that you found room to be well-kept, quiet, and clean, I am deeply concerned and sorry to learn about the incident you experienced during your stay.The safety and well-being of our guests are our top priorities, and the behavior you described is completely unacceptable. I apologize for the distress you were subjected to.We strive to provide a safe and enjoyable environment for all our guests.Thank you for bringing this to our attention. Your feedback is crucial in helping us improve our services and ensure the safety of our guests. We hope to have the opportunity to welcome you back in the future under better circumstances.Warm Regards,Mt. Olympus Management Team

2/10 - Tồi

Matteo

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our Room Had no Dresser in it when we Had 6 people in the room which created such a mess to deal with for a multiple night stay, Our Room Smelled Like Cat Pee as soon as we walked in, Hair was Still in the tub from the last person, Neighboring rooms were extremely loud and making noise well into 3am and the microwave plate was still dirty. i will not be staying here again.
Lưu trú 3 đêm vào Tháng 5, 2024
Niraj trả lời vào 21/05/2024
Hello Matteo,Thank you for sharing your feedback. We apologize for the numerous issues you experienced during your stay, including the lack of a dresser, the unpleasant odor, the cleanliness of the tub and microwave, and the noise disturbances. This does not reflect the standards we strive for. We will address these concerns with our team to improve our services. We regret that your experience was unsatisfactory and hope you will consider giving us another chance in the future.Best regards,Mt. Olympus Resort

10/10 - Xuất sắc

Amy

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Was nice clean quiet place beds were a little on harder side! Short drive to water park
Lưu trú 1 đêm vào Tháng 5, 2024
Jake Q trả lời vào 21/05/2024
Hello Amy, Thank you for your feedback! We're glad to hear you enjoyed the clean and quiet environment. We apologize that the beds were a bit firm for your liking. It's great to know you found the location convenient for visiting the water park. We hope to welcome you back soon!Thank you!

2/10 - Tồi

Noé, Cicero

Không thích: Sạch sẽ, nhân viên & dịch vụ
Mal servicio de check in muy mal trato del personal para resolver problemas, no dieron rembolso y se pagó seguro contra cancelación
Lưu trú 2 đêm vào Tháng 5, 2024
Jake Q trả lời vào 21/05/2024
Hello Genesis, Thank you for your feedback. We're sorry to hear about your negative experience during check-in and the issues with our staff. We strive to provide excellent service and regret that we fell short in your case. Please contact our customer service team directly, and we will do our best to resolve the situation and address your concerns. We appreciate the opportunity to make things right.Thank you,

6/10 - Được

Salma

Đi cùng gia đình
Good theme and nice beds to stay but no comforter which was annoying. Otherwise everythibg else was in fait condition
Lưu trú 1 đêm vào Tháng 5, 2024
Niraj trả lời vào 20/05/2024
Hello,Thank you for your feedback. We're glad you enjoyed the theme and found the beds comfortable. We apologize for the inconvenience of not having a comforter. We will look into this issue to improve our services. If you have any other concerns, please let us know.Warm regards,Mt. Olympus Resort

2/10 - Tồi

Mike

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
At check in we told them that we had 2 cars and gave us a pass for one, and that there was nothing they could do. The room was not finished beds not made. Not enough outlets for charging. No shower curtain. Not enough pillows. The security lock was broke. Just to name a few. Will be the last visit to Mt Olympus.
Lưu trú 1 đêm vào Tháng 5, 2024
Niraj trả lời vào 20/05/2024
Hello Mike,Thank you for sharing your feedback. We're sorry to hear about the issues you encountered during your stay, from parking passes to room conditions. Your safety is paramount, We will address these concerns with our team immediately. Please contact us directly so we can make amends and ensure these issues are rectified for future guests.Warm regards,Mt. Olympus Resort

6/10 - Được

Patricia

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Our wrist bands didnt work to get intobour room but the staff was quite fast to fix the problem. Our room was our biggest complaint. As soon as you walk in you can smell mold,the base of the toilet leaked water constantly, black mold on the wood in bathroom, the main area of our room flooring was flat out dangerous. There were alot of soft spots in the floor, its only a matter of time till it collapses in. Aside from these issues the cleaning crew did clean everything very well with what was there.
Lưu trú 2 đêm vào Tháng 5, 2024
Niraj trả lời vào 20/05/2024
Hello Patricia,Thank you for your feedback. We apologize for the issues you encountered with your room, We're glad to hear our staff promptly addressed the wristband issue and that the cleaning crew maintained cleanliness with the available resources. Your concerns are important to us, and we will address these maintenance issues immediately. Please contact us directly so we can make this right and ensure a better experience for you in the future.Warm regards,Mt. Olympus Resort

4/10 - Kém

Dazhane

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Jake Q trả lời vào 21/05/2024
Hello Dazhane, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We strive to provide excellent service and accommodations, and we regret that we fell short during your stay. Your ratings are valuable to us, and we will use them to improve. Please contact our customer service team if you have any specific concerns you'd like to address.Thank you.

6/10 - Được

Emilio

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 5, 2024
Jake Q trả lời vào 21/05/2024
Thank you for your feedback, Emilio. We hope to have the opportunity to improve your experience on your next visit.Thank you!

2/10 - Tồi

Steve

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
There wasnt any staff at the building, we had fights in the parking lots waking everyone up at 4 am one night, other night we had on a couple occasions someone knock loudly on the door and run off.
Lưu trú 2 đêm vào Tháng 5, 2024
Hari K trả lời vào 20/05/2024
Dear Steve,Thank you for sharing your feedback regarding your recent stay at Mt. Olympus Resort. We sincerely apologize for the issues you encountered during your time with us.We regret the lack of staff presence at the hotel and the disturbances you experienced at night. Please rest assured that we take the safety and security of our guests very seriously. We have security personnel stationed in each building to ensure the safety and security of our guests, and we will investigate why there was a lapse in service during your stay.Your comfort and satisfaction are of utmost importance to us, and we will take appropriate action to prevent similar occurrences in the future. We appreciate you bringing these concerns to our attention as it allows us to address and rectify them promptly.Once again, we apologize for any inconvenience and disappointment you experienced. We hope to have the opportunity to make things right and regain your trust in Mt. Olympus Resort.Warm regards,Mt. Olympus Resort

2/10 - Tồi

Candy

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s was so dirty and so loud bad smell
Lưu trú 1 đêm vào Tháng 5, 2024
Hari K trả lời vào 20/05/2024
Dear Candy,Thank you for taking the time to share your feedback about your recent stay at Mt. Olympus Resort. We sincerely apologize for the issues you encountered during your visit.Your comfort and satisfaction are our top priorities, and it's concerning to hear that we did not meet your expectations. Please rest assured that we take your feedback seriously and will address these issues with our team promptly to prevent such occurrences in the future.If there is anything we can do to improve your stay or if you would like to discuss your experience further, please do not hesitate to contact us directly. Your feedback is invaluable as we continually strive to enhance our services.Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a more enjoyable experience in the future.Warm regards,Mt. Olympus Resort

6/10 - Được

Narexsis

Đi cùng gia đình và trẻ nhỏ
Knocking out the door all night
Lưu trú 2 đêm vào Tháng 5, 2024
Ahmed Mahmoud trả lời vào 19/05/2024
Hello Narexsis,Thank you for providing feedback about your recent stay with us. I am very sorry to hear about the disturbances you experienced during the night due to knocking on your door. This is certainly not the experience we aim to provide our guests, and I understand how unsettling and frustrating this must have been for you.Your comfort is our priority, and I deeply regret that we did not meet your expectations during your stay.Thank you again for bringing this to our attention. We hope to have the chance to welcome you back and provide you with a better experience.Warm Regards,Mt. Olympus Management Team

6/10 - Được

Scott

Không thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 5, 2024
Niraj trả lời vào 20/05/2024
Hello Scott,Thanks for the kind rating! We are glad that your stay went well.We hope to see you again.Best regards,Mt. Olympus Resort

6/10 - Được

Lu

Không thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 5, 2024
Jake Q trả lời vào 21/05/2024
Hello Lu, Thank you for your feedback and for taking the time to rate us. We hope to have the opportunity to provide you with a better experience during your next visit.Thank you!

4/10 - Kém

Dazhane

Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No parking. Extended my stay and had to change buildings. Couldn’t get in my room until 12 AM due to no parking after trying to get in three times. Waited for security for over an hour and no one ever came. No comforters in the room. Most staff gave me the run around when asking for help.
Lưu trú 4 đêm vào Tháng 5, 2024
Ahmed Mahmoud trả lời vào 19/05/2024
Hello Dazhane,Thank you for sharing your experience with us. I deeply apologize for the multiple inconveniences you faced during your stay.The issues you mentioned, including the lack of parking spots and the absence of comforters, are all unacceptable. It was very busy weekend according to the car show.We understand how frustrating these experiences must have been for you, Your feedback will be shared with our team to ensure we improve our processes and prevent such issues from occurring in the future.We value your feedback and hope to have the opportunity to provide you with a much better experience in the future.Warm Regards,Mt. Olympus Management Team

2/10 - Tồi

John

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
First off the check out building is not connected to resort and I paid for a king or reserved j should say. Then she gave me wrong directions on map of Olympus minus the building. Then could find our room because no doors on outside have numbers. We finally found a side B in back and went upstairs only to find my number was two buildings away. But I started scanning each room and sure enough the person who checked me in screwed my room number up. Only a 7 was the right number and only number even in both room numbers. Either way found room and wasn’t what was was paid for. Either way two queens not one king and internet didn’t work. The only light that lit room up was right above bed, people constantly banging, yelling out side both of our doors, and the toilet continued to run. Our Cable had ten channels separated apart.
Lưu trú 2 đêm vào Tháng 5, 2024
Niraj trả lời vào 17/05/2024
Hello John,Thank you for sharing your experience with us. We apologize for the confusion and inconvenience you faced during your stay. We regret that the room you were assigned did not match your reservation and that you encountered several issues, including difficulties with directions, room identification, internet access, and noise disturbances. Your feedback is valuable, and we will address these concerns with our team to ensure better service in the future. Please reach out to us directly so we can make this right and provide a more comfortable experience for your next visit.Warm Regards,Mt. Olympus Resort

10/10 - Xuất sắc

Maria

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent service I’m really recommend
Lưu trú 2 đêm vào Tháng 5, 2024
Niraj Kuri trả lời vào 14/05/2024
Hello Maria,Thank you so much for your kind words and recommendation! We're thrilled to hear that you had an excellent experience with our service. If you ever find yourself in need of another getaway, we'd be honored to welcome you back.Best regards,Mt. Olympus Resort

10/10 - Xuất sắc

Ana L

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Todo fue excelente solo les faltó una cafetera
Lưu trú 1 đêm vào Tháng 5, 2024
Hari K trả lời vào 13/05/2024
Dear Ana,Thank you for reaching out and expressing your satisfaction with your recent experience at Mt. Olympus Resort. We're thrilled to hear that you and your family had a fantastic time during your stay.We hope your entire visit was comfortable and enjoyable. Your feedback is invaluable to us, and we appreciate your comment about the absence of a coffee machine in the room. We are actively exploring ways to enhance the overall guest experience, and your input is highly appreciated.We look forward to welcoming you back for more unforgettable experiences. If you have any additional feedback to share, please feel free to contact us directly. We're eager to hear from you and discuss ways to enhance your next Mt. Olympus Resort experience.Best regards,Mt. Olympus Resort

10/10 - Xuất sắc

Sulmaidy

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Niraj trả lời vào 14/05/2024
Hello Sulmaidy,UserThank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our guests. We look forward to seeing you again soon.Best regards,Mt. Olympus Resort

4/10 - Kém

Toyin

Đi cùng bạn đồng hành
No coffee pot, ironing board, iron. Very bland room
Lưu trú 3 đêm vào Tháng 5, 2024
Hari K trả lời vào 12/05/2024
Dear Toyin,Thank you for sharing your feedback with us. We apologize for any inconvenience regarding the amenities in your room. Providing a comfortable and well-equipped accommodation is important to us, and we regret that your room did not meet your expectations.Your comments about the missing amenities and room decor are valuable to us. We will review your feedback with our team to ensure that our rooms are equipped as expected and offer a more inviting atmosphere.If there are any specific details or additional feedback you'd like to share about your experience, please feel free to reach out to us directly. We value your input and want to address any concerns promptly to improve our guests' experiences.We appreciate your understanding and hope to have the opportunity to better serve you in the future.Kind regards,Mt. Olympus Resort

6/10 - Được

Heriberto

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
No estaban funcionando las atracciones al aire libre.
Lưu trú 2 đêm vào Tháng 5, 2024
Niraj Kuri trả lời vào 09/05/2024
Hello Heriberto,Thank you for your feedback. We apologize for any inconvenience caused by the outdoor attractions being closed during your visit. As you mentioned, they are scheduled to open after Memorial Day. We appreciate your understanding and hope you'll have the opportunity to visit again to enjoy all the attractions when they are available. If you have any further questions or concerns, please feel free to reach out to us.Kind Regards,Mt. Olympus Resort

6/10 - Được

Regina

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
It seemed like we were in a project. There were numerous cars and trucks drinking and smoking loud music, smokers speeding through the parking lot. They’re should be security or cameras along parking. One child was getting cursed at for crying and threatened. Will visit another resort next time instead of here.
Lưu trú 2 đêm vào Tháng 5, 2024
Niraj Kuri trả lời vào 09/05/2024
Hello Regina,We're sorry to hear about your experience. Ensuring the safety and comfort of our guests is our top priority, and we apologize for any disturbances caused by other guests. We appreciate your feedback regarding security measures, and we'll take your comments into consideration to improve our facilities. We understand your decision to explore other resorts, but we hope you'll consider giving us another chance in the future. If you have any further concerns or if there's anything we can assist you with, please don't hesitate to reach out to us.Kind Regards,Mt. Olympus Resort

2/10 - Tồi

Lisa

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
DUMP! Do not stay here! Cheap! Was lied to about stuff being open. Everything in theme park was closed. Nasty waterpark with no seating. I will never stay here again!!
Lưu trú 2 đêm vào Tháng 5, 2024
Hari K trả lời vào 06/05/2024
Hello Lisa,Thank you for sharing your feedback about your recent experience at Mt. Olympus Resort. We apologize for the disappointment and inconvenience you encountered during your stay.We sincerely regret any miscommunication regarding the availability of amenities and attractions. Ensuring clear and accurate information for our guests is a priority, and we will take steps to improve in this area.We also apologize for any issues with the waterpark and seating. Your comments are valuable to us, and we will address these concerns to enhance our guests' experiences.We appreciate your feedback as it helps us continuously improve our services. If you have any additional comments or suggestions for how we can enhance our offerings, please feel free to share them with us.We hope to have the opportunity to regain your trust and provide you with a more enjoyable experience in the future.Best regards,Mt. Olympus Resort

8/10 - Tốt

candice

Đi theo nhóm, Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The amenities in regards to the water park was fun. Bed could’ve been better as far as comfort but we enjoyed our day trip!!
Lưu trú 1 đêm vào Tháng 5, 2024
Hari K trả lời vào 06/05/2024
Hello Candice,Thank you for sharing your feedback regarding your recent stay at Mt. Olympus Resort. We're delighted to hear that you had a fun experience at our water park.We appreciate your comments about the comfort of the bed, and we apologize if it did not meet your expectations. Your feedback is valuable to us as we continually strive to enhance our accommodations for our guests.Overall, we're pleased that you enjoyed your visit, and we hope to have the opportunity to welcome you back for another enjoyable experience.If you have any further comments or suggestions for how we can improve, please feel free to share them with us. Your input is invaluable as we continually work to enhance our offerings.Best regards,Mt. Olympus Resort

10/10 - Xuất sắc

Kristie

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Hari K trả lời vào 05/05/2024
Hello Kristie,Thank you for taking the time to rate your recent experience at Mt. Olympus Resort. We appreciate your positive rating and are delighted to know that you had a wonderful experience during your stay with us.Your satisfaction is our priority, and we're thrilled that we were able to meet your expectations. If you have any additional feedback or if there's anything specific you enjoyed about your stay that you'd like to share, please feel free to reach out to us. We're always eager to hear from our guests and learn more about what makes their experiences memorable.We hope to welcome you back for another fantastic stay at Mt. Olympus Resort in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Best regards,Mt. Olympus Resort

10/10 - Xuất sắc

Kevin

Lưu trú 2 đêm vào Tháng 4, 2024
Ahmed Mahmoud trả lời vào 23/05/2024
Hello Kevin,Thank you for rating your recent stay with us a 5 out of 5! We're thrilled to know that you had an excellent experience.Your positive feedback means a lot to our team, and we're glad we could meet your expectations. If there’s anything specific you enjoyed or if you have any suggestions for further improvement, we’d love to hear from you.We look forward to welcoming you back soon!Warm Regards,Mt. Olympus Management Team

4/10 - Kém

Todd

Lưu trú 2 đêm vào Tháng 4, 2024
Ahmed Mahmoud trả lời vào 23/05/2024
Hello Todd,Thank you for taking the time to rate your recent stay with us. We're sorry to see that your experience did not meet your expectations.Your satisfaction is very important to us, and we would appreciate any additional feedback you could provide to help us understand where we fell short. If you have a moment, please let us know what aspects of your stay could have been improved.We are committed to making necessary changes to enhance our guests' experiences and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm Regards,Mt. Olympus Management Team

2/10 - Tồi

Kml

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Worst experience
Lưu trú 1 đêm vào Tháng 4, 2024
Hari K trả lời vào 30/04/2024
Hello,Thank you for taking the time to rate your recent experience at Mt. Olympus Resort. We sincerely apologize for any inconvenience caused during your stay, and we regret that your experience did not meet your expectations.Your feedback is incredibly valuable to us as we continually strive to improve our services. If you have any additional comments or suggestions for how we can enhance your experience further, please feel free to share them with us. Your input is invaluable as we aim to meet and exceed our guests' expectations.We are committed to providing exceptional service and experiences for all our guests, and we take your feedback seriously. If there's anything specific that you believe we could improve upon, please don't hesitate to reach out to us directly.We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable experience.Best regards,Mt. Olympus Resort

4/10 - Kém

Gonzalo

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
Main elevator was filled with the same candy on the floor for three days. Garbage in the elevator and people up late and loud.
Lưu trú 2 đêm vào Tháng 4, 2024
Hari K trả lời vào 23/04/2024
Dear Gonzalo,Thank you for bringing your concerns to our attention regarding your recent stay at Mt. Olympus Resort. We sincerely apologize for any inconvenience caused by the issues you encountered.Ensuring a clean and serene environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard. Rest assured, we will address the cleanliness concerns you raised with our housekeeping team immediately to prevent such occurrences in the future.Additionally, we understand the importance of maintaining a peaceful atmosphere for all our guests. We will review our noise policies and take necessary measures to ensure that everyone can enjoy a tranquil stay with us.Your feedback is invaluable to us as we continually strive to enhance our services. If there are any further details you'd like to share or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable and comfortable experience at Mt. Olympus Resort.Best regards,Mt. Olympus Resort

6/10 - Được

Isabel C

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They didn't have staff service
Lưu trú 3 đêm vào Tháng 4, 2024
Hari K trả lời vào 23/04/2024
Hello Isabel,Thank you for sharing your feedback regarding your recent stay at Mt. Olympus Resort. We sincerely apologize for any inconvenience you encountered during your stay. Providing exceptional service to our guests is our utmost priority, and we regret that we fell short of your expectations.Your feedback is important to us, and we will thoroughly review your concerns to ensure that all our guests receive the level of service they deserve. If you have any additional comments or suggestions for how we can improve, please feel free to share them with us. Your insights help us enhance our offerings and provide better experiences for our guests.We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable experience.Best regards,Mt. Olympus Resort

2/10 - Tồi

Lillian

Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I think customer service was very poor upon arrival. I was told that my reservation was for two adults and I said why would I make a reservation for a kids waterpark for two adults? There were supposed to be three children to adults. It was made on Expedia and they made me pay for the children.
Lưu trú 2 đêm vào Tháng 4, 2024
Niraj Kuri trả lời vào 23/04/2024
Hello Lillian,We're sorry to hear about the confusion with your reservation and the poor customer service experience upon arrival. Your feedback is valuable to us, and we'll address this issue with our staff to ensure better communication and service in the future. We apologize for any inconvenience caused, and we appreciate you bringing this to our attention. If there's anything else we can assist you with or if you have further concerns, please feel free to reach out to us.Warm Regards,Mt. Olympus Management Team

10/10 - Xuất sắc

Ana

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ
It’s ok no major problems just didn’t like the overall all experience
Lưu trú 1 đêm vào Tháng 4, 2024
Hari K trả lời vào 21/04/2024
Hello Ana,Thank you for sharing your feedback about your recent stay at Mt. Olympus Resort. We're sorry to hear that your overall experience did not meet your expectations. Your satisfaction is important to us, and we appreciate you bringing your concerns to our attention.We strive to provide exceptional experiences for all our guests, and we regret that we fell short in your case. If there are any specific issues or areas where we can improve, we would appreciate hearing more details so that we can address them accordingly.Please feel free to reach out to us with any further feedback or suggestions you may have. Your input helps us identify areas for improvement and ensures that we can provide better experiences for our guests in the future.Best regards,Mt. Olympus Resort

2/10 - Tồi

Darren

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The building was dirty smell like POT. Sounded like heard of cattle all night long kids running halls, Couldn’t use hot tub even after getting there stood in line for 20 minutes to sit for 5 minutes crazy. Will never stay again. Need. My money back.
Lưu trú 1 đêm vào Tháng 4, 2024
Ahmed Mahmoud trả lời vào 21/04/2024
Hello Darren,We are truly sorry to hear about your disappointing experience during your recent stay at Mt. Olympus Resort.Your feedback regarding the cleanliness of the building, and noise disturbances is deeply concerning to us. Providing a comfortable and enjoyable experience for our guests is our top priority, and we regret that we fell short of meeting your expectations.We apologize for any inconvenience or discomfort you experienced due to the issues you encountered. Your comments will be shared with our management team for review.Once again, we apologize for the inconvenience and disappointment you experienced during your stay. We value your feedback and hope to have the opportunity to regain your trust in the future.Warm Regards,Mt. Olympus Management Team

8/10 - Tốt

Aurora

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Todo bien
Lưu trú 1 đêm vào Tháng 4, 2024
Ahmed Mahmoud trả lời vào 24/04/2024
Hello Aurora,Thank you for taking the time to rate your recent experience at Mt. Olympus Resort, and for your positive feedback.We are thrilled to hear that you had an enjoyable stay with us and that everything met your expectations. Your satisfaction is our utmost priority, and we are delighted that you had a great experience.If there is anything else we can do to enhance your future stays or if you have any additional feedback you would like to share, please do not hesitate to reach out to us. We value your input and are always striving to improve our services.Thank you for choosing Mt. Olympus Resort, and we look forward to welcoming you back for another fantastic stay in the future.Warm Regards,Mt. Olympus Management Team

10/10 - Xuất sắc

Tracy, New Richmond

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close, convenient and fun
Lưu trú 1 đêm vào Tháng 3, 2024
Ahmed Mahmoud trả lời vào 18/04/2024
Hello,Thank you for sharing your feedback regarding your recent stay at Mt. Olympus Resort.We're delighted to hear that you found our resort to be convenient and fun. Providing a positive and enjoyable experience for our guests is our top priority, and we're thrilled that we could meet your expectations in this regard.Your satisfaction is important to us, and we appreciate your kind words about your experience. We hope to have the pleasure of welcoming you back for another fun-filled stay in the future.Warm Regards,Mt. Olympus Management Team

10/10 - Xuất sắc

SVITLANA

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Ahmed Mahmoud trả lời vào 18/04/2024
Hello,Thank you for taking the time to rate your recent experience at Mt. Olympus Resort. We appreciate your positive rating and are thrilled to see that you were satisfied with your stay.Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations during your time with us.If you have any feedback or suggestions you'd like to share in the future, please don't hesitate to reach out. We're here to ensure that every stay with us is enjoyable and memorable.Thank you for choosing Mt. Olympus Resort. We look forward to welcoming you back for another excellent stay in the future.Warm Regards,Mt. Olympus Management Team

4/10 - Kém

Nathan

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Hari K trả lời vào 16/04/2024
Hello Nathan,Thank you for taking the time to rate your recent experience at Mt. Olympus Resort. We sincerely apologize for any inconvenience caused during your stay, and we regret that your experience did not meet your expectations.Your feedback is incredibly valuable to us as we continually strive to improve our services. If you have any additional comments or suggestions for how we can enhance your experience further, please feel free to share them with us. Your input is invaluable as we aim to meet and exceed our guests' expectations.We are committed to providing exceptional service and experiences for all our guests, and we take your feedback seriously. If there's anything specific that you believe we could improve upon, please don't hesitate to reach out to us directly.We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable experience.Best regards,Mt. Olympus Resort

4/10 - Kém

Tenisha, Farmington

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was not cleaned, multiple people smoking weed in the hallways. Very noisy early in the morning.
Lưu trú 2 đêm vào Tháng 4, 2024
Ahmed Mahmoud trả lời vào 14/04/2024
Hello Tenisha, We sincerely apologize for the unsatisfactory experience you encountered during your recent stay at Mt. Olympus Resort.It is deeply concerning to learn that your room was not cleaned to our usual standards and that you were disturbed by noise and smoking in the hallways. Providing a clean and comfortable environment for our guests is paramount, and we regret that we fell short of this commitment during your visit.We take your feedback seriously and will address these issues with our housekeeping and security teams to ensure that they are promptly resolved. Your comfort and safety are our top priorities, and we apologize for any inconvenience or discomfort caused.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a more pleasant stay in the future.Warm Regards,Mt. Olympus Management Team

8/10 - Tốt

Alpha

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Hari K trả lời vào 15/04/2024
Dear Alpha,Thank you for taking the time to rate your experience with us! We're thrilled to hear that you had a wonderful time at Mt. Olympus Resort and truly appreciate your positive rating. Your satisfaction is our priority, and we're delighted that we could contribute to your positive experience.We're always striving to enhance our guests' experiences, and your feedback is incredibly valuable to us. If you have any additional comments or suggestions for how we can improve, please feel free to share them with us. Your input helps us better understand our guests' needs and preferences, allowing us to provide an even better experience in the future.We hope to welcome you back for more unforgettable experiences. Your feedback is important to us, and we're eager to hear from you. We look forward to having a detailed discussion to enhance your next Mt. Olympus Resort experience.Best regards,Mt. Olympus Resort