thank you so much for your stay.Please enjoy Japan

この度はご宿泊頂きまして誠にありがとうございます。アメニティに関するアドバイス誠にありがとうございます。スタッフ間で共有し改善に努める所存でございます。お風呂や食事に対してお褒めのお言葉誠にありがとうございます。またのご来館を心よりお待ちしております。

この度は古久屋にご宿泊頂きまして誠にありがとうございます。お褒めのお言葉を頂戴しスタッフ一同大変嬉しく感じます。是非また季節を変えご宿泊にいらしてください。

Thank you so much for staying with us and for warm feed back to us.We hope to welcome you again someday.Kind regards

この度は当館をご利用いただきまして誠にありがとうございます。 お蕎麦屋さんの件ですが失礼いたしました。 次回は是非当館自慢の料理をお召し上がり下さいません。 またのご来館、心よりお待ちしております。

この度は大切なお誕生日に当館をご利用頂きまして誠にありがとうございました。素敵なお誕生日を過ごして頂けたようで、弊館としても大変嬉しく感じます。 機会がございましたら是非またご宿泊下さいませ。 改めましてご利用頂き誠にありがとうございます。

Thank you so much for your staying. Kind regards Sho

Thank you so much for staying with us. Please visit us again soon. Kind regards

Thank you so much for staying with us. Please visit us again. Kind regards

Thank you so much for staying with us. Kind regards

Thank you very much for staying with us. And I really apologize that we could not up to your expectations. I’ve immediately checked exchanging emails with you and my subordinate. -Request for early check-in and lend a key of onsen before check-in time You surely told him to arrive early and ask early-check-in, and we tried our best for your stay after he told to be impossible for meeting your request. Our room staff cleaned the staying room first, it is for welcoming you as soon as possible. Although there was temporarily no staff in reception, we handled to lend a key of onsen before check-in time. I guess the responders was not perfect. And they were not good at English, it surely might not be able to communicate with easily and I’m very sorry that you feel uncomfortable. But I’m afraid that we are not a big hotel but a small Japanese ryokan. I hope you will understand our ryokan's circumstances. -Dirty room When you had told dissatisfied points during stay, we would have changed room or done our best. But in order to not be pointed the same thing out by our future guests, I make room staffs retrain and room manager check status of cleaned rooms thoroughly. -Dated room and hard floor Our ryokan’s rooms are all Japanese style ones, laying Japanese mats(Tatami). And all rooms were made by sukiya-style of building, these are precious and it is difficult to rebuild at the present day. We are really proud of it so I’m afraid that I would like to keep in the future as a person who engaged in Japanese culture industry, ryokan. Every guest generally sleep on a futon at the tatami floor area, I hope them to experience culture and tradition. But when you would not like that, we are glad to make double futons or prepare for a temporally bed. -Paid for 5 futons I really apologize for causing you a misunderstanding because of reservation web site problem. Shown the numbers of futons in the web site you book is the maximum numbers of room capacity, it is one each. So we generally prepare for 2 futons when you make a reservation for 2 people. I’m afraid that I cannot handle to solve it by my side, it is due to reservation system of them. Than you for pointing them out, I am not complacent about the current situation and I try to improve. Once again, I apologize for any inconvenience. Manager Kosuke Onezawa

Good day to you. This is from KOKUYA. Thank you so much for staying with us. Please come back again as soon as possible. Yes, as you told KOKUYA is historical building,it seems maze. Thank you so much for your explanation for other tourists. Kind regards

Thank you so much for staying with us. Kind regards

Thank you so much for staying with us.

Thank you so much for staying with us and feedback. Kind regards

Thank you so much for staying with us. As you told some parts of ryokan needs maintenance. No worry we already started discussing about repair. Next time we can welcome you with fresh facilities. Please visit us again and thank you so much for your comment. Kind regards Sho

Good day to you. Thank you so much for staying with us. We are pleased to read your message. Please visit us again. Kind regards Sho

Good day to you. This is Sho from KOKUYA. First of all, thank you so much for staying with us. We thank you for giving us your feedback and teaching us the things to improve. As you say, repair is needed now, we already started to discuss how to repair with trader. We will welcome you again with fresh coat next time. Regarding to smoking problem, we are very sorry, I will tell our CEO and discuss together. Thanks so Onsen mineral, sometimes Onsen feels slimy, but it is not dirty. Thanks again for giving us comment, we would welcome with better service when you visit us next time. Kind regards Sho

Good day to you. Thank you so much for your staying. We are pleased to read your message. please visit us again soon. Kind regards

Good day to you. Thank you so much for staying with us. Kind regards

good day to you. Thank you so much for staying with us and giving good review. please visit us again. Kind regards

Good day to you. Thank you so much for giving us nice feedback. We wait for your next visit. Kind regards Sho

Good day to you. Thank you so much for giving us review. Have a wounderful day. Kind regards

Good day to you. Thank you so much for giving us review. Have a wounderful day. Kind regards

Good day to you. This is Sho at KOKUYA. Thank you so much for your staying and feed back. We are looking forward to welcome you again. Kind regards Sho

Thank you so much for staying with us. We are very happy to have welcomed you. Please visit us again soon. Kind regards

Dear Thomas sama Thank you so much for staying with us. We well remember you. You talked with us gently and nicely. We are proud of being host for great and amazing guests Mr.Thomas. Please visit us again soon. Thanks again for your positive and heartwarming message. Best wishes Sho

Thank you so much for your staying and giving us positive message. Please visit us again. See you again soon.