8/10 - Tốt
Shoko
Đi cùng gia đình
14/05/2024
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is my 2nd time at this location. The room we checked-in had an obscene odor that kept us awake all night. We tried to identify where the smell was coming from by sniffing around but couldn’t locate. Finally around 4 am, we called the front desk to request a room change, which they kindly accommodated. However, the 2nd room we checked in also had the less obscene version of the same wet rotten towel smell. We then figured out that it came from the vent. We also saw a small blood stain on the toilet seat, and a bit grossed out by it. I know they were extremely busy during their holiday seasons, and quite frankly we didn’t want another inconvenience of switching the room, so we stayed the same another 5 days. Overall, all staff was very nice except for 2, whom did not seem to represent overall APA professionalism. I had a family member coming by to drop off an item at the front desk, and was quite offended by the way she was treated. Other than that, we had a pleasant stay.
Shoko
Lưu trú 7 đêm vào Tháng 5, 2024