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"Amazing stay with my husband & two Sons. We are from England, so loved the cultural differences in this hotel. Staff were polite & helpful. Location was round the corner from Kyoto Station. Accessible to subway & meeting points for day trips. Traditional breakfast, which was excellent. They even accommodated me, as vegetarian. We loved the traditional Japanese onken & the yakatas provided for us to relax in. I would whole-heartedly recommend this as a fantastic place to stay & a cultural...

"All good"

"This was a nice hotel with friendly staff with a prime location in Shinjuku. Only two issues for me. The first was the set of pillows that were on the bed were not comfortable. But I went to the front desk and asked for some soft pillows. They gave me two soft pillows free of charge. Second was the showers didn’t have scrub towels, so it was just body soap and scrub by hand. For the location and the price, I would stay again at Hotel Gracery Shinjuku."

"Great staff, tidy accomadation,comfy beds and great location"

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"A clean but outdated room; a small bathroom with old-fashioned plastic shower curtain and wiggly shower head holder as you expect in a regular motel. Because the hotel entrance/lobby is so beautiful, I was somewhat shocked... Breakfast was fabulous, and the staff were very efficient and polite."

"wonderful "

"Clean room helpful staff, onsite laundry was a plus and the 7-11 inside was awesome for those late night cravings or early breakfast."

"The hotel likes to market itself as luxurious and 4-star, but it's old and tired. There are huge lineups at check-in, and the alternative automated check-in is painful because it wants not only your last name and passport scan (you'd think that would be enough) but also your reservation number. If you complete the automated check in you get less info about the hotel amenities than if you talked to the front desk. The room provides info about hotel amenities if you scan a QR code, but many of...

"I was amazed how they even clean the vents!!!! Very clean and helpful"

"Nice hotel but very small room"

"C’était très bien compte tenu que ce coin de shinjuku est quand même intense, nous étions vraiment calme à l’hôtel et le personnel était sympathique"