Compare and book 3 Star hotels in Torno, Lousada

"Challenging finding parking during the day, otherwise great."

"We are a family of 5 with 3 kids under 12. We visited in March and it was very quiet/serene. Portovella has a beautiful view of the Douro. Riverside walk is just several steps down a hill. Photos don’t do it justice because it is so breathtaking in person. The comfort suite was the perfect size with 2 bathroom ensuites and a powder room. View from the suite was incredible. Just plan ahead if you’re staying on a Sunday as many restaurants were closed but we found a gem in Cinfaes - Sabores e Memorias where husband and wife cook for you and welcome you in. The pool was not yet open unfortunately since it was March but would have been an incredible view. There’s also a kids playground set which helps for the little ones and a small little fish pond. The property has beautiful lemon and orange trees. A full and delicious warm breakfast was served directly to your door. A very peaceful stay! Highly recommend."

"While not a top-of-the-range hotel, it has all the necessary amenities. Helpful and friendly service. Very good accommodation. Excellent and quiet location."

"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."