"It was hot. No water provided in room. The fan given initially did not do its job. Then got one. Tight and leaking shower / bath tap. No usb port. Dated room.The only solsce, staff was polite"
"It was hot. No water provided in room. The fan given initially did not do its job. Then got one. Tight and leaking shower / bath tap. No usb port. Dated room.The only solsce, staff was polite"
"My stay at the Leonardo Hotel Hinckley Island was a major disappointment.
The service was non-existent; we waited 30 minutes just to check in due to being severely understaffed. Our room had no air conditioning, and after calling four times and waiting two and a half hours for a requested fan, it finally arrived.
To make matters worse, our room window was at eye-level with a public footpath and car park. Because the room was so hot, we were forced to keep the window open, which completely...
"My stay at the Leonardo Hotel Hinckley Island was a major disappointment.
The service was non-existent; we waited 30 minutes just to check in due to being severely understaffed. Our room had no air conditioning, and after calling four times and waiting two and a half hours for a requested fan, it finally arrived.
To make matters worse, our room window was at eye-level with a public footpath and car park. Because the room was so hot, we were forced to keep the window open, which completely...
"Arrival was really efficient and the reception team super accommodating and friendly. The carpark is large, and plenty of spaces. Must out registration of vehicle into tablet on reception desk to avoid a penalty fine. Bar and lounge area really well kept, and menu for drinks and food is great - including some deals. Bedroom was a fantastic size with two double beds. Clean and well appointed with a smart TV also. Breakfast on check-out morning was enough to fill us for the day until tea! We will...
"Arrival was really efficient and the reception team super accommodating and friendly. The carpark is large, and plenty of spaces. Must out registration of vehicle into tablet on reception desk to avoid a penalty fine. Bar and lounge area really well kept, and menu for drinks and food is great - including some deals. Bedroom was a fantastic size with two double beds. Clean and well appointed with a smart TV also. Breakfast on check-out morning was enough to fill us for the day until tea! We will...
"Just arrived home after a fabulous stay! What a truly glorious place to relax and unwind. The spa was lovely, the food was excellent, and every member of staff made our visit so special.
A special thank you to David, Rob (Night Manager), Danny, and Andrew’s, who all went above and beyond to make my friend and me feel so welcome throughout our stay. Your kindness and hospitality really made all the difference.
We’re especially grateful for letting us stay up until 4:45am to watch the England...
"Just arrived home after a fabulous stay! What a truly glorious place to relax and unwind. The spa was lovely, the food was excellent, and every member of staff made our visit so special.
A special thank you to David, Rob (Night Manager), Danny, and Andrew’s, who all went above and beyond to make my friend and me feel so welcome throughout our stay. Your kindness and hospitality really made all the difference.
We’re especially grateful for letting us stay up until 4:45am to watch the England...
"The room was clean & the breakfast was very good.
But we were in the annexe which is a long walk from the reception.
When I asked where the room was, the person at reception just waved vaguely to the right & said ‘it’s down there’.
My husband & I are mobile & fine with walking, but we were hauling our suitcases a long way, so be warned of that.
There is extra parking there, but we weren’t made aware of that.
The main problem was that the room was very hot & stuffy.
There was a sort of fan which...
"The room was clean & the breakfast was very good.
But we were in the annexe which is a long walk from the reception.
When I asked where the room was, the person at reception just waved vaguely to the right & said ‘it’s down there’.
My husband & I are mobile & fine with walking, but we were hauling our suitcases a long way, so be warned of that.
There is extra parking there, but we weren’t made aware of that.
The main problem was that the room was very hot & stuffy.
There was a sort of fan which...
"Es war eine stilistisch eine wunderschöne alte klassische Unterkunft. Die Inneneinrichtung ist rustikal aber schön gehalten und passt zum Gesamtbild.
Die Zimmer waren ordentlich und sauber.
Das Grundstück ist riesig, worauf man noch einen kleinen Abendspaziergang machen kann.
Das Frühstück war gut und es gibt genügend Auswahlmöglichkeiten.
Das Personal ist super freundlich und zuvorkommend."
"Es war eine stilistisch eine wunderschöne alte klassische Unterkunft. Die Inneneinrichtung ist rustikal aber schön gehalten und passt zum Gesamtbild.
Die Zimmer waren ordentlich und sauber.
Das Grundstück ist riesig, worauf man noch einen kleinen Abendspaziergang machen kann.
Das Frühstück war gut und es gibt genügend Auswahlmöglichkeiten.
Das Personal ist super freundlich und zuvorkommend."
"Our room was very very hot needs ac ,we was give a large fan but it was very loud. Shower pressure not great. When asked for ice as our water was warm was given minimum which melted very fast, in these hot conditions fridges should be provided. Overall the staff very polite & friendly beautiful building."
"Our room was very very hot needs ac ,we was give a large fan but it was very loud. Shower pressure not great. When asked for ice as our water was warm was given minimum which melted very fast, in these hot conditions fridges should be provided. Overall the staff very polite & friendly beautiful building."
"For the price we paid the hotel was absolutely fine. Lovely leisure facilities, nice biscuits with the tea and coffee tray. Lift’s available. Bar and restaurant and food were good. Staff were very pleasant and helpful.
Sadly it’s all a bit tired. Cracks in plaster around the building, dark decor just in need of TLC but as I said before, this was reflected in a very good price. I would definitely book here again."
"For the price we paid the hotel was absolutely fine. Lovely leisure facilities, nice biscuits with the tea and coffee tray. Lift’s available. Bar and restaurant and food were good. Staff were very pleasant and helpful.
Sadly it’s all a bit tired. Cracks in plaster around the building, dark decor just in need of TLC but as I said before, this was reflected in a very good price. I would definitely book here again."
"Room was a good size, comfortable and clean. Only down side was we were next to busy road which made it noisy leaving the window open (we stayed during a heat wave). However once window closed noise wasn't an issue"
"Room was a good size, comfortable and clean. Only down side was we were next to busy road which made it noisy leaving the window open (we stayed during a heat wave). However once window closed noise wasn't an issue"
"The staff were very polite and helpful. The room was spotless. We had a lovely breakfast each morning. The coffee in the restaurant was good, not so good in the room.
The rooms don’t have usb ports or aircon. Not all rooms are accessible via the lift so if you have accessibility issues you should check this out before booking.
There is plenty of parking and there are charging points. And if you’re a golfer this is the place to stay."
"The staff were very polite and helpful. The room was spotless. We had a lovely breakfast each morning. The coffee in the restaurant was good, not so good in the room.
The rooms don’t have usb ports or aircon. Not all rooms are accessible via the lift so if you have accessibility issues you should check this out before booking.
There is plenty of parking and there are charging points. And if you’re a golfer this is the place to stay."
"Safe in room was not working, reported to receptionist who stated that maintenance would fix the following morning. This did not happen, safe still not working 2nd evening.
Tv in room had European language channels and lesser known English terrestrial channels, but none of the main channels such as BBC, ITV, Ch4 or Skynews.
BBC news was however on the large screen in reception."
"Safe in room was not working, reported to receptionist who stated that maintenance would fix the following morning. This did not happen, safe still not working 2nd evening.
Tv in room had European language channels and lesser known English terrestrial channels, but none of the main channels such as BBC, ITV, Ch4 or Skynews.
BBC news was however on the large screen in reception."
"Advertised. Air conditioned rooms were not
Not offered fans or complementary water .
The whole hotel was taken over by ball unable to use communal areas .Bar overpriced 4.80 for pot of tea staff which gave one drink checking in nightmare felt like herd of cattle staff unhelpful miserable .
Don’t stay here ."
"Advertised. Air conditioned rooms were not
Not offered fans or complementary water .
The whole hotel was taken over by ball unable to use communal areas .Bar overpriced 4.80 for pot of tea staff which gave one drink checking in nightmare felt like herd of cattle staff unhelpful miserable .
Don’t stay here ."