"Callum was absolutely fantastic in making up for the deficiencies of the bar staff, who were slow, and nonchalant. He went the extra mile and restored my faith in good customer service.
Pool, gym and facilities are great, as was the room and plenty of parking."
"Callum was absolutely fantastic in making up for the deficiencies of the bar staff, who were slow, and nonchalant. He went the extra mile and restored my faith in good customer service.
Pool, gym and facilities are great, as was the room and plenty of parking."
"Amazing location in the heart of arundel and walking distance to the castle, all the local amenities in the town and to the train station, rooms were suitable."
"Amazing location in the heart of arundel and walking distance to the castle, all the local amenities in the town and to the train station, rooms were suitable."
"Stayed here over the bank holiday as a family of 4. The hotel itself is nice and the outside space is green and relaxing.
However, we were given a very hot top-floor room during 28°C weather, with no air conditioning and windows that barely opened. The fan provided did not help and none of us could sleep. This room really should not have been given to a family in such hot weather in the first place.
At 2am we had to ask for another room, which meant moving tired children in the middle of the...
"Stayed here over the bank holiday as a family of 4. The hotel itself is nice and the outside space is green and relaxing.
However, we were given a very hot top-floor room during 28°C weather, with no air conditioning and windows that barely opened. The fan provided did not help and none of us could sleep. This room really should not have been given to a family in such hot weather in the first place.
At 2am we had to ask for another room, which meant moving tired children in the middle of the...
"Staff were excellent but there was dust in our room and the bathroom was not very clean. A dirty towel had been left outside the door and the hedge adjacent to our room was overgrown and restricted access. Dinner I'm afraid was not good, I ordered a fillet steak and asked for new potatoes as I was on a low fat diet. When it arrived I had new potatoes, tomatoes and mushrooms covered in oil and two burnt onion ring! But my husband said his dessert was delicious. Breakfast was help yourself...
"Staff were excellent but there was dust in our room and the bathroom was not very clean. A dirty towel had been left outside the door and the hedge adjacent to our room was overgrown and restricted access. Dinner I'm afraid was not good, I ordered a fillet steak and asked for new potatoes as I was on a low fat diet. When it arrived I had new potatoes, tomatoes and mushrooms covered in oil and two burnt onion ring! But my husband said his dessert was delicious. Breakfast was help yourself...
"This is by far the best hotel I have ever stayed at. And I have stayed in 100s.
Staff could went above and beyond, the place is stunning, the rooms are spectacular and the breakfast was excellent. I wish I could stay every weekend."
"This is by far the best hotel I have ever stayed at. And I have stayed in 100s.
Staff could went above and beyond, the place is stunning, the rooms are spectacular and the breakfast was excellent. I wish I could stay every weekend."
"Rooms in need of refurbishment bathrooms had mould on ceiling and grout, and toilet stained. Big quiet room and bed and pillows quiet firm. Staff friendly and attentive. Food average. Bar very dated."
"Rooms in need of refurbishment bathrooms had mould on ceiling and grout, and toilet stained. Big quiet room and bed and pillows quiet firm. Staff friendly and attentive. Food average. Bar very dated."
"I stayed on a business trip. The hotel was perfect. It was very comfortable and all of the staff I met were really great. The evening meal was delicious, as was the freshly made full fried breakfast. So much better in every way to the Premier Inns that I normally stay in for work. And….its on the beach so the best end to my long drive was having a beer looking at the sea. I don’t know if I’m going to be back down that way again, but if I am will definitely stay at this hotel."
"I stayed on a business trip. The hotel was perfect. It was very comfortable and all of the staff I met were really great. The evening meal was delicious, as was the freshly made full fried breakfast. So much better in every way to the Premier Inns that I normally stay in for work. And….its on the beach so the best end to my long drive was having a beer looking at the sea. I don’t know if I’m going to be back down that way again, but if I am will definitely stay at this hotel."
"The room was extremely comfortable, clean and full of character, staff went above and beyond with every detail and extremely polite and helpful.
The food was excellent and catered for everyone’s price and taste.
The gym and pool facilities are well played out and clean.
I can’t wait to visit again"
"The room was extremely comfortable, clean and full of character, staff went above and beyond with every detail and extremely polite and helpful.
The food was excellent and catered for everyone’s price and taste.
The gym and pool facilities are well played out and clean.
I can’t wait to visit again"
"The staff were wonderful and cheerful. Restaurant and bar were excellent. The rooms were very nice and comfortable. The property is within a five minute walk to the theatres and cathedral. I would definitely stay here again!"
"The staff were wonderful and cheerful. Restaurant and bar were excellent. The rooms were very nice and comfortable. The property is within a five minute walk to the theatres and cathedral. I would definitely stay here again!"
"Fairly new, smart comfortable rooms. Fan provided during hot weather. Tea, coffee, etc. Good sized room and bathroom. Overbath shower but decent shower.
Breakfast was excellent. Dinner menu good and food reasonably priced. Only Doombar on draft for bitter but fine. Service friendly, helpful and prompt throughout. Recommended."
"Fairly new, smart comfortable rooms. Fan provided during hot weather. Tea, coffee, etc. Good sized room and bathroom. Overbath shower but decent shower.
Breakfast was excellent. Dinner menu good and food reasonably priced. Only Doombar on draft for bitter but fine. Service friendly, helpful and prompt throughout. Recommended."
"We only stayed for one night but had a really lovely evening! The staff were very friendly, the pub/hotel have been recently refurbished and it's great. The rooms have everything you'd need, comfy bed, great shower, lovely lighting, loads of plugs! The bar and food was great. Overall really lovely and we'll stay again as we're often down to visit family."
"We only stayed for one night but had a really lovely evening! The staff were very friendly, the pub/hotel have been recently refurbished and it's great. The rooms have everything you'd need, comfy bed, great shower, lovely lighting, loads of plugs! The bar and food was great. Overall really lovely and we'll stay again as we're often down to visit family."
"We arrived quite late in the evening and were very lucky to meet the very pleasant and helpful receptionist as they were leaving. We might not have been let in if we had missed them. It wasn't made clear in the booking form that a telephone number was needed by the hotel to contact late arriving guests.
Breakfast was great and the dining-room decor fun. Staff all helpful."
"We arrived quite late in the evening and were very lucky to meet the very pleasant and helpful receptionist as they were leaving. We might not have been let in if we had missed them. It wasn't made clear in the booking form that a telephone number was needed by the hotel to contact late arriving guests.
Breakfast was great and the dining-room decor fun. Staff all helpful."