Impeccable guest service is the defining feature of every 5-star hotel in Bengough. From the moment you enter the lobby, staff are at your beck and call, whether arranging valet parking or providing a turn-down service. Also, hotels have to offer superior amenities to be eligible for a 5-star rating. These can include luxury baths, an on-site spa, pools, fine dining kitchens and knowledgeable concierge.