In Botovo, a hotel must provide a certain number of upscale conveniences to earn a 5-star rating. These may include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can look forward to things like in-room massages, concierge services and nightly turn-down services. Some may also offer extra touches like a welcome gift.